MABULA BEATUS LUSHINGE
DAR ES SALAAM,02
Summary
Professional IT expert with focus on delivering high-quality service management solutions. Known for improving operational efficiency and enhancing user experience. Strong collaborator who adapts to changing needs and drives team success with over 14 years in Business Intelligence, Database Management Systems (DBMS), Fraud Investigation, and strong in Cybersecurity with ISO27001 Audit Lead expert certified, Proficient in ITIL processes and project management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SNR IT SERVICE MANAGER (CYBERSECURITY, CLOUD OPS)
TWIGA Group
01.2019 - Current
- Collaborating with stakeholders, ensuring business risk management and organization compliance with ISO27001/ GDPR/ IT security policies applying professional GRC best practices.
- Evaluating processes and procedures to increase efficiency and minimize the risk of frauds to business and compliance and a product testing champion
- Ensuring the eradication of all software vulnerabilities by actively engaging in SQA, SAST, DAST software testing activities, contributing to effective software design, development, processes along with end-to-end testing to manage during and after sales solutions risks.
- Specifically focused on troubleshooting issues surrounding development frameworks
- Successfully executing IT infra strategies to safeguard data through comprehensive security guideline, back up and Data Redundance Plan and ensuring Business Continuity Plan implementation.
- Developed security policies, conducted risk assessments, and implemented organization control measures to attain ISO27001 certification.
- Developed security and quality assurance protocols for HMIS, SAP CRM, and Computerized Accounting package in healthcare applications Recommended hardware and software acquisitions to help users assess needs and justify equipment and resources. Conducted in-depth analysis through visual charts and graphs to support decision-making. Enhanced governance and achieved the successful completion of multiple projects by utilizing a combination of Agile scrum and waterfall model for project management. Optimized database performance for enhanced data integrity and security measures implementation.
- Overseeing the management intelligence of the organizations, collaborating with internal and external stakeholder and policy makers that the organization safe from governance compliance Demonstrated expertise in protocol design, analysis, and maintenance to ensure seamless source-to-data utilization with DBMS as Oracle, MySQL, and latest Mongo DB and researches in new technologies and implement them
- Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
- Partnered with senior leadership to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
- Championed a culture of innovation within the organization by encouraging experimentation with emerging technologies that could potentially enhance overall business and development performance
SNR BI ANALYST, SNR BACK/FRONT END APPS MANAGER
VODACOM TELECOM TANZANIA LTD
07.2007 - 01.2019
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
- Managed team, ensuring data extraction integrity and company information security and precision
- Monitored organizational change processes, offering proactive advice to managers and employees in order to mitigate industrial disputes and ensure adherence to company policies.
- Managed telcos projects for data visualization tools such as OLAP, Pentaho BI, and graphical representation of data through visual elements like charts and graphs.
- Performed report integrity checks and utilized Erlang techniques for testing source and target data integrity with minimal deviations.
- Managed end-to-end IT projects encompassing design, development, and testing of various systems such as authentications PIN Generations system, VAS, USSDDGW, SADM, 2FA authentication services as well as charging and fraud systems
- Optimally managed critical core billing Infrastructure Operations including budgeting, resource planning, reporting, compliance management, upgrade implementations, solution testing and in-house development and business support for end user and management.
- Accomplished projects by mitigating financial risks through strategic monitoring
- Developed and tested mobile money, billing, Airtime loan, and Cheka services applications with enhanced security features to ensure compliance with ISO27001 standards.
- Performed Database SQLUPMP Upgrades with service migrations, enhancing Telcos Core Billing server functionality and meeting all BCP 100 compliance requirements.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Conducted thorough research on legislation, organizational equipment's, industrial bulletins, media, and internet to gather up-to-date information on current industrial issues.
- Achieved 95% ISO27001 compliance and certification, implementing ISMS, conducting risk assessments, developing security policies and procedures, and enhancing security research and risk management development processes for control implementation.
- Solutions Cyber Security Expert, Penetration tester, vulnerability assessor who has ensured that we complied by ISO27001: 2005 by 100% thus business profits, continuity, and security assurance
- Optimized database performance and implemented robust security measures and compliance.
- Implemented Governance, Risk and Compliance Framework and Program to ensure compliance with Tanzania policies and corporate control
- Demonstrated expertise in enhancing data modeling, scalability planning, and disaster recovery strategies while possessing extensive knowledge of replication technologies for ensuring data integrity
- Designed, created, and optimized scalable Data Warehouses to efficiently manage diverse data resources for multiple organizations.
- Versatile skills in statistical Visualization Tools with their multidimensional database techniques as OLAP (MOLAP, ROLAP), Tableau, STRATA, Pentaho BI
- Versatile skills in Mobile money application and Database MS, Customer data governance, VAS, USSD, Mobile Money, Unified Intelligent networks and core network protocols (TCP/ IP, IPV6, UDP, Telnet, FTP, IGMP, ICMP, ARP) for integrations, Asset identity and Access management using SADM AIM
SENIOR FRAUD & DATA SCIENCE /ANALYST
TANZANIA TELECOM CO LIMITED
01.2004 - 07.2007
- Collaborated with team members to investigate frauds and monitor fraud trends and give the way to combat this type of crime to include bootcamp training to staffs/public and public communication where applicable
- Reviewing business Integrity reports and individual transactions which appeared suspicious to uncover possible fraudulent activity in the company
- Analyzed large amounts of data to find patterns of fraud and anomalies and uncovering strategy
- Ethically conducted thorough investigations of customer and staff cases, enhancing skills in problem-solving and attention to detail
- Investigated fraud cases for prepaid and postpaid customers, resulting in the closure of each case through arbitration or litigation with significant amounts of money recovered.
- Scoped requirements for an online revenue assurance system (RAM), collaborated with a vendor, and efficiently implemented it using MySQL DBMS.
- Scoped requirements for online probing server to monitor and analyze all traffic, implementing automatic reconciling and reporting using Machine learning techniques with MySQL DBMS
- Developed in-house dispute resolution strategies/policy for the company utilizing mediation, arbitration, and litigation to align with organizational interests and management recommendations.
- Identified areas of enhancement in current IT procedures and technologies, subsequently creating and implementing innovative resolutions.
- Developed and implemented service strategies, policies and procedures to ensure IT services met customer needs.
- Developed interactive dashboards and visualizations for effective communication of analytical results to stakeholders.
- Managed large-scale projects involving complex data manipulations and transformations, delivering high-quality results under tight deadlines.
- Reduced data redundancies, ensuring clean and consistent datasets for analysis.
- Presented analytical findings to executive leadership, influencing key decisions based on quantitative evidence.
Education
Associate of Applied Science - Physics, Mathematics & Chemistry
KIBAHA HIGH SCHOOL
06-2000
Associate of Science - Science Education
SENGEREMA SECONDARY SCHOOL
11-1997
MBA - Information Technology & Management
AVINASHILINGAM INSTITUTE OF HIGHER EDUCATION'S
11-2009
Bachelor of Science - Computer and Information Sciences
UNIVERSITY OF DAR ES SALAAM
11-2004
Skills
- Strategic insights generation
- Risk mitigation strategies
- Cybersecurity management expertise
- Computer Network Operations
- Big Data Analytics
- ISO 27001 auditing
- Proficient in DBMS operations
- Agile project coordination
- ITIL expertise
- IT governance
- Capacity planning
Certification
CERTIFICATIONS
- ISO27001: 2022- Auditor/ Lead Auditor in ISMS, Management System Auditing & Management System Audit Teams Exemplar Global in 2023
- Machine Learning, Deep Learning certificate Edureka in 2024
Timeline
SNR IT SERVICE MANAGER (CYBERSECURITY, CLOUD OPS)
TWIGA Group
01.2019 - Current
SNR BI ANALYST, SNR BACK/FRONT END APPS MANAGER
VODACOM TELECOM TANZANIA LTD
07.2007 - 01.2019
SENIOR FRAUD & DATA SCIENCE /ANALYST
TANZANIA TELECOM CO LIMITED
01.2004 - 07.2007
Associate of Applied Science - Physics, Mathematics & Chemistry
KIBAHA HIGH SCHOOL
Associate of Science - Science Education
SENGEREMA SECONDARY SCHOOL
MBA - Information Technology & Management
AVINASHILINGAM INSTITUTE OF HIGHER EDUCATION'S
Bachelor of Science - Computer and Information Sciences
UNIVERSITY OF DAR ES SALAAM
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