LYDIA joseph
Butler
Zanzibar,Tanzania
Summary
Highly organized and detail-oriented professional with over five years of experience in customer service and hospitality. Proven expertise in handling client interactions, resolving issues, and creating memorable guest experiences. Adept at multitasking and maintaining high standards of professionalism, with strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Butler
Bawe Island cocoon collection
Zanzibar , Tanzania
06.2024 - Current
- Greeted guests and provided assistance upon their arrival.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remote Customer Service Representative
Redbull
Salzburg , Austria
10.2023 - 04.2024
- Collaborated with team members to establish best practices for consistent service delivery.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Provided tailored product recommendations to meet individual customer needs.
Butler
Fruit and Spice Wellness Resort
Zanzibar , Tanzania
03.2021 - 07.2023
- Delivered personalized service to high-profile guests, ensuring satisfaction.
- Organized special events, collaborating with staff to achieve seamless execution.
- Entrusted with handling confidential and sensitive client matters.
Butler
Diamond LaGemma Resort, Zanzibar
Zanzibar , Tanzania
01.2018 - 12.2020
- Maintained exceptional standards of hospitality for guests.
- Assisted in planning and executing large-scale events and gatherings.
- Provided emotional support and companionship to clients as needed.
Education
Bachelor of Tourism Studies - Hotel Management
St. Augustine University of Tanzania
Mwanza 11-2017
High School Diploma -
Luma Esteran College
Uganda 10-2016
Primary school
Masafa English Medium Primary School
Mara09-2015
Skills
- Customer Service Excellence
- Multitasking and Time Management
- Event Planning and Coordination
- Strong Communication Skills
- Conflict Resolution
- Proficiency in Technology Tools (CRM, MS Office)
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Butler
Bawe Island cocoon collection
06.2024 - Current
Remote Customer Service Representative
Redbull
10.2023 - 04.2024
Butler
Fruit and Spice Wellness Resort
03.2021 - 07.2023
Butler
Diamond LaGemma Resort, Zanzibar
01.2018 - 12.2020
Bachelor of Tourism Studies - Hotel Management
St. Augustine University of Tanzania
High School Diploma -
Luma Esteran College
Primary school
Masafa English Medium Primary School