Summary
Overview
Work History
Education
Skills
Language Skills
References
Hobbies and Interests
Timeline
Generic

Luwis Hassan Utepa

Dar-Es-Salaam

Summary

Professional network specialist prepared to excel in fast-paced environment. Extensive experience in managing and optimizing network performance coupled with proactive approach to problem-solving. Strong focus on team collaboration and reliability, adapting seamlessly to evolving challenges. Skilled in network monitoring, incident resolution, and maintaining high standards of service.

Experienced with network infrastructure management, monitoring, and troubleshooting. Utilizes advanced diagnostic tools to promptly identify and resolve network issues. Knowledge of network protocols, configurations, and best practices ensures optimal system performance and reliability.

Overview

10
10
years of professional experience

Work History

NOC Engineer (Information Technology, IT)

  • Monitoring all network systems
  • Monitoring all network applications
  • Monitoring all network servers
  • Monitoring the Online Charging Systems (OCS)
  • Troubleshoot and resolve network problems/faults
  • Create Trouble Tickets
  • Provide information about network problems and cooperate with systems operators, administrators and higher levels to resolve
  • Escalations of network problems
  • Write reports
  • Systems used are Application Status Monitor, Manage Engine, Operation Administration & Maintenance System (OAM)

NOC Engineer (NSS, VAS-PS)

  • Monitoring NSS, VAS-PS network problems
  • Monitoring and operating SMS trunks to other operators
  • Check and report about KPI
  • Check and report about Subscribers (New register, Re-register, Total active, Total deactive)
  • Managing Voice Mail System (Number of active subscribers on voice)
  • Provide information about NSS, VAS-PS network problems to partners and cooperate with systems operators, administrators and higher levels to resolve
  • Create Trouble Tickets
  • Escalations of network problems
  • Write reports
  • Systems used are U2000, vSMSC, CRBT, MCA, Voice Mail System Management (VMS)

NOC Team Leader

Vodacom
05.2024 - Current
  • Supervising Noc Staff member
  • Doing daily analysis on how Noc team handle escalation, monitoring and managing network.
  • Dealing with all process of creating, assigning, Progressing, Resolving and closing the TT/Outage.
  • Daily checking activities for ongoing daily activities at Network Infrastructures

NOC Supervisor and Data Analyst

Airtel
08.2022 - 01.2024
  • Supervising Noc Staff member
  • Doing daily analysis on how Noc team handle escalation, monitoring and managing network.
  • Dealing with all process of creating, assigning, Progressing, Resolving and closing the TT/Outage.
  • Daily checking activities for ongoing daily activities at Network Infrastructures

BSS RAN Engineer

REIME TANZANIA LTD
07.2017 - 01.2022
  • Duties as a NOC BSS RAN Engineer
  • BSS Alarms Monitoring (AM)
  • BSS Faults Management Troubleshooting
  • Create Trouble Tickets
  • Faults escalations to responsible engineers’ management
  • Assist Field Operational Engineers
  • Writing reports
  • System used (U2020, WinFiol, OSS, MyWFM, Netcool, ITSM)
  • Vendors (Huawei & Ericsson)

BSS Support Engineer, NOC RAN Engineer

VIETTEL TANZANIA LTD/HALOTEL TELECOM COMPANY
01.2015 - 02.2017
  • Duties as a BSS Support Engineer
  • BSS Faults management (FM)
  • BSS Changes management (CM)
  • Support NOC BSS Engineer
  • Supervise Field Operational Engineer
  • Commissioning for BTS and NodeB (Huawei and Nokia)
  • Configuring and Testing External alarms
  • Troubleshooting and clearing alarms
  • Integration of NodeB into RNC and BTS into BSC using U2000 for Huawei, BTS Site Manager & Tang4 for Nokia
  • Configuring RET
  • Reset, Lock and Unlock sites and cells for both Huawei and Nokia
  • Add, delete sectors and cells
  • Add relation
  • Add, remove, change frequency
  • Upgrade, Downgrade TRX
  • Distribute license
  • Update Software
  • Add UBBP card
  • Change Channel Elements (CE)
  • Vendors (Nokia, Huawei)
  • Systems used (U2000, NetAct, OMS, NSN BTS Manager, Tang4)
  • Duties as a NOC Engineer NOC RAN Engineer (BSS)
  • NodeB and BTS monitoring (Huawei and Nokia)
  • Cells/Sectors monitoring
  • RNC and BSC monitoring
  • Create Trouble Tickets
  • Provide information about network problems to engineers, partners and higher level
  • Escalations of network problems
  • Network problems troubleshooting and resolving
  • Supervise Field Operational Engineer
  • Write reports
  • Systems used (NOCPRO, U2000, NetAct, OMS, NSN BTS Manager, Tang4)

Education

Bachelor - Information Systems and Network Engineering

St. Joseph University in Tanzania
01.2013

Advanced Level Certificate - Secondary Education

Milambo Secondary School
01.2009

Ordinary Certificate - Secondary Education

Mlole Secondary School
01.2006

Primary Education - undefined

Kipampa Primary School
01.2002

Skills

  • Network monitoring, operating, management and maintenance
  • BE faults Management
  • Very Flexible, Hardworking, dynamic and strongly committed person
  • Eager and able to learn and understand new things
  • Well organized, diligent in my work, flexible and timely person
  • Careful, Patient, ability to learn and understand from past experience
  • Communication Skills
  • Frank and Trustworthy
  • Network troubleshooting
  • IP networking

Language Skills

Swahili: Fluent in Speaking, Writing and Reading
English: Fluent in Speaking, Writing and Reading

References

Taja, Mnene, NOC Manager, jamesmnene38@gmail.com, +25585432341, +255767511251, REIME TANZANIA LTD (AIRTEL TANZANIA LIMITED), Dar-Es-Salaam, Tanzania

Hobbies and Interests

Learning., Travelling to exciting and adventurous places., Football (Playing and Watching)., Swimming.

Timeline

NOC Team Leader

Vodacom
05.2024 - Current

NOC Supervisor and Data Analyst

Airtel
08.2022 - 01.2024

BSS RAN Engineer

REIME TANZANIA LTD
07.2017 - 01.2022

BSS Support Engineer, NOC RAN Engineer

VIETTEL TANZANIA LTD/HALOTEL TELECOM COMPANY
01.2015 - 02.2017

NOC Engineer (Information Technology, IT)

NOC Engineer (NSS, VAS-PS)

Advanced Level Certificate - Secondary Education

Milambo Secondary School

Ordinary Certificate - Secondary Education

Mlole Secondary School

Primary Education - undefined

Kipampa Primary School

Bachelor - Information Systems and Network Engineering

St. Joseph University in Tanzania

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Luwis Hassan Utepa