Luseko John Chakindo
Dar es Salaam,Tanzania
Summary
Experienced hospitality professional with expertise in front desk reception and concierge roles. Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences. Proficient in English and Swahili, a little bit of Slavic languages to effectively communicate with guests from diverse backgrounds. My motto: Hospitality is simply an opportunity to show love and care.
Overview
4
4
years of professional experience
6055
6055
years of post-secondary education
Work history
Front office receptionist
Sharazad Boutique Hotel
Paje, Zanzibar Central/South
2025.11 - Current
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
- Maintained tidy reception area to provide visitors with positive first impression of company.
- Handled money for customers and visitors.
- Handled office petty cash and maintained flawless records.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Receptionist
Mamu Lodge and Apartment
Mutukula, Tanzania
2025.01 - 2025.07
- Managed guest check-in and check-outs, performing administrative task such as filing documents, photocopying and ensuring accurate record-keeping related to guest bookings and transactions.
- Assisting with laundry services, housekeeping requests, and other guest amenities.
- Handling payments, preparing bills, and maintaining accurate financial records.
- Monitoring and managing supplies for the reception area.
- Collaborating with other departments, such as housekeeping and maintenance, to ensure a smooth guest experience.
- Addressing unexpected situations and finding solutions to ensure guest satisfaction.
- Entering guest information into guest reservation system.
Receptionist and Front Office Assistant
Adagio Hostels and Hotel
Budapest
2022.07 - 2024.11
- Managed guest check-ins and check-out.
- Performing administration tasks such as handling phone calls, doorbell, emails and guest requests.
- Receiving and serving guests in an efficient and friendly manner.
- Assigning guests to their type of room as requested and ensuring the correct rate is charged, issue the correct keys to the guest.
- Collaborated with other departments to ensure smooth operations and guest satisfaction.
- Resolved customer complaints and concerns to improve guest experience.
- Maintained accurate data recording, registration, transactions, photocopying, scanning and keeping records.
- Maintain accurate records of cleaning activities, inventory usage, and guest feedback.
- Monitoring and supervising the housekeeping operations, including cleaning procedures, inventory control and safety standards.
- Performing regular inspections of guest rooms and public areas.
- Provided clear instructions and delegated tasks effectively to housekeeping staff.
- Assisted the manager in performing daily operation in the reception area.
Education
Bachelor of Science - Pharmaceutical sciences
National University of Pharmacy
Kharkiv, UkraineHospitality in hotel and hostels management
Udemy Online Platform
High School Diploma - Pharmacy
Mahsa University
Kuala Lumpur, MalaysiaScience
Tusiime High School
Dar es Salaam, TanzaniaScience
Anne Marie Secondary School
Dar es Salaam, TanzaniaSkills
- Customer Service Skills
- Reception/Front Desk Experience
- Time management
- Basic Computer Skills
- Problem-Solving Skills
- Communication Skills
LANGUAGES
English Fluent
Swahili Native speaker
Russian Conversational
Malay Basic
Volunteer Experience
Vitae Hostel, Front desk Receptionist volunteer, Budapest, Hungary, 2021-12, 2022-04, Performed variety of administrative, reception, and office procedures., Worked to promote company values and achieve a high level of customer satisfaction., Worked well independently as well as collaboratively., Some concierge duties including booking transportation, coordinating activities and scheduling dining reservation for guests.
Timeline
Front office receptionist
Sharazad Boutique Hotel
2025.11 - Current
Receptionist
Mamu Lodge and Apartment
2025.01 - 2025.07
Receptionist and Front Office Assistant
Adagio Hostels and Hotel
2022.07 - 2024.11
High School Diploma - Pharmacy
Mahsa University
Science
Anne Marie Secondary School
Bachelor of Science - Pharmaceutical sciences
National University of Pharmacy
Hospitality in hotel and hostels management
Udemy Online Platform
Science
Tusiime High School