Lusajo Solomon Gwassa
Dar es Salaam,Tanzania
Summary
As an optimistic Tanzanian, I am deeply invested in growth and development. I thrive in collaborative environments that demand innovation and invention, and I am adept at embracing new challenges daily. Hitherto, I have worked at both the front office and back office levels with esteemed institutions such as the National Microfinance Bank Plc and First National Bank, which has significantly enhanced my experience in retail, commercial, and corporate banking. Through hard work, I grew to the managerial level as a Representative Manager at the Bank of China-Tanzania Representative Office. That is, I am committed to becoming an exemplary employee, dedicated to excellence, and eager to contribute to the team’s success. With those remarks, kindly allow me to utilize my education, experience, and exposure so as to make differences in your department.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
Work history
Representative Manager
Bank of China Ltd
Dar es salaam, Tanzania
11.2016 - 11.2025
- Currently am leading establishment of Bank of China Ltd-Tanzania Representative Office on wide compliance management so as to drive up standards and effectiveness for upcoming fully fledged bank.
- I am ensuring Bank of China Ltd policies and procedures comply with regulatory and ethical standards.
- Also, review and evaluate Rep-office procedures and reports/to identify hidden risks or common issues.
- Together with Legal firm I am leading office and all expatriates on legal and compliance issues.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- To prepare brief and taking notes to be used by Rep office and Chief Representative in several occasions such as bilateral meetings, multilateral forums, interviews etc.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Developed comprehensive training programs for employees, fostering culture of compliance throughout organization.
- To participate in several Bank of China meetings and conferences held within and outside country, bilateral and multilateral engagements and prepare reports accordingly.
- However, I am making sure with highest level of confidentiality of all information's obtained.
- To represent Bank of China Ltd in manner that maintains and expands positive relations with all customers, potential customers and co-workers.
- Conducted market research to identify potential leads.
- Expanded client base through successful networking efforts.
- Increased brand awareness with successful promotional strategies.
- Attended industry events to represent company activity and grow partner networks.
Finance assets Administrator
First National Bank
Dar es salaam, Tanzania
02.2016 - 11.2016
- Providing administrative support on all VAF deals from acquisition through conclusion of sale as well as manage VAF back office.
- Developing, enduring and rewarding relations with customers by effectively selling and cross selling FNB solutions to meet needs/ aspirations of customer.
- Leading sales process as complimented by consultant and delivering exceptional customer experience that lead to achievement of FNB business objectives.
- Drawing up contract- verifies adherence to all special conditions and regulatory requirements, then transfer finalized documents to Credit legal/Credit Operations for payout.
- Promoting Specialist VAF assistance to customers, both existing and new customers.
- Drawing up securities, securing and lodging of hard securities for all deals including validation of supplier invoices.
- Timely and accurately managed payment process to dealers and suppliers.
- Loading and maintaining deal information on LMS system and attending to customer transaction queries.
- Ensuring timely and accurate compilation of periodic reports including; Insurance status reports, Compliance to KYC reports, daily exception reports Booking/New Sales Reports and arrears (portfolio quality) status reports.
- Providing efficient and excellent customer service at all times by supporting and assisting walk in customers as well as phoning in, and subsequent handover to respective sales teams.
Customer Service Representative
First National Bank
Dar es salaam, Tanzania
01.2015 - 01.2016
- Cross-sell bank products and services based on customer needs, in accordance with bank's program standard.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Entered, updated and removed customer information to keep accounts current.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Actioned customer feedback to enhance contact centre service provisions.
Bank Teller
National Microfinance Bank of Tanzania
Pwani, Tanzania
03.2007 - 08.2009
- Assisting customers with processing transactions, such as deposits, withdrawals, payments, resolving complaints or account discrepancies, and answering questions.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Tracking, recording, reporting and storing information related to transactions bank supplies and customers, ensuring all information are accurate and complete.
- Examines customer households and credit information, handle customer inquiries and feedback properly.
- Handling currency, transactions and confidential information in responsible manner.
- Tracking important customers from counter, listed requested material for customers and confirmed appointment time.
- Built and strengthened customer relationships through positive communication and rapport building.
- Promoted products or services to each customer to consistently achieve sales targets.
Education
A-Levels - Economics
Sangu secondaryschool
Mbeya,Tanzania 07.2004 - 02.2006
Ordinary level - Arts
Sangu secondary school
Mbeya,Tanzania 01.1999 - 11.2003
HSK 5 - Chinese language
Nanjing normal university
Nanjing,China 09.2009 - 06.2010
Bachelor of Economics - Economics
Southwestern University of Finance and Economics
Chengdu,China 09.2010 - 07.2014
Skills
- International Relation
- Cultural awareness
- Analytical and critical thinking
- Interpersonal and communicating skills
- Flexibility and ability to multi-task
- Leadership and decision making
- Integrity and professionalism
- Performance management, Performance analysis, People soft, People skills, People-oriented
- Adaptability, Teamwork, Resilience and Representation
LANGUAGES:
Chinese: Professional Working Proficiency
Fluent
English: Strong Professional Working Proficiency
Fluent
Swahili: Native Proficiency
Native
French: Beginner level, currently improving through online training
Beginner
REFEREES:
- Leonard, Mkude, Accountant General Ministry of Finance, leonard.mkude@hazina.go.tz, +255 758 808 126, Po Box 2802, Dodoma, Tanzania
- Gideon, Kibasa, Principal Tax Management Officer, Tegeta Tax Region, gkibasa@tra.go.tz, +255 713 419 400, Po Box 66744, Dar es salaam, Tanzania
- Christine, Mwakatobe, Managing Director, Arusha International Conference Center, christine.mwakatobe@aicc.co.tz.com, +255 787 000 004, Po Box 3081, Arusha, Tanzania
Timeline
Representative Manager
Bank of China Ltd
11.2016 - 11.2025
Finance assets Administrator
First National Bank
02.2016 - 11.2016
Customer Service Representative
First National Bank
01.2015 - 01.2016
Bachelor of Economics - Economics
Southwestern University of Finance and Economics
09.2010 - 07.2014
HSK 5 - Chinese language
Nanjing normal university
09.2009 - 06.2010
Bank Teller
National Microfinance Bank of Tanzania
03.2007 - 08.2009
A-Levels - Economics
Sangu secondaryschool
07.2004 - 02.2006
Ordinary level - Arts
Sangu secondary school
01.1999 - 11.2003