Luqman Ahmed
Management
Dar-es-alaam,Kigamboni
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Gulf Glasses and Transportation Ltd. Expert in operations management and team leadership, adept at fostering strong client relationships and implementing strategic marketing campaigns. Skilled in driving business development and financial management to achieve and surpass company goals.
Overview
7
7
years of professional experience
Work History
Operation Manager & Consultant
Eastogistics Ltd
01.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Head of Sales & Marketing
Gulf Glasses and Transportation Ltd
Zambia And Tanzania
08.2017 - 06.2020
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Established key partnerships with industry influencers, enhancing brand reputation and generating new business opportunities.
- Created a culture of accountability amongst employees thereby increasing productivity levels.
- Implemented data-driven sales techniques that enabled the team to identify potential leads more effectively and increase conversion rates.
- Streamlined internal processes for improved efficiency, reducing overhead costs and increasing profitability.
- Enhanced customer loyalty by developing tailored solutions that addressed their unique challenges and promoted long-term success.
- Optimized marketing strategies by analyzing market trends, competitor activities, and customer feedback to inform decisionmaking.
Education
Cooperative Management In Accounting - Cooperative Management
Moshi Cooperative University
Moshi, Kilimanjaro 10.2016
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Operations Management
Customer Relationship Management (CRM)
Policy Implementation
Sales management
Marketing
Budget Control
Business Development
Financial Management
Customer Service
Salesforce Management
Timeline
Operation Manager & Consultant
Eastogistics Ltd
01.2021 - Current
Head of Sales & Marketing
Gulf Glasses and Transportation Ltd
08.2017 - 06.2020
Cooperative Management In Accounting - Cooperative Management
Moshi Cooperative University