Summary
Overview
Work History
Education
Skills
Websites
Training
Accomplishments
Additional Information
Hobbies and Interests
Languages
References
Timeline
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LUDOVICA JOHN BOSCO

DAR ES SALAAM

Summary

To serve in a reputable organization where by my knowledge and skills are productively, efficiently and effectively utilized, to achieve desired growth of the organization through dedication to professional ethics, hardworking attitude, team work spirited, time management and result oriented. I am proactive of all working environments to creatively and innovatively contribute towards achievement.

Overview

2025
2025
years of professional experience

Work History

Customer Service Assistant

Dar es Salaam Water Supply and Sanitation Authority (DAWASA)
2022 - Current
  • Team Collaboration: Actively participated in operations to support revenue collection, meeting DAWASA’s regional targets
  • Customer Service: Provided friendly, confidential service to clients
  • Reporting: Assisted in preparing daily, weekly, and monthly reports for timely documentation
  • Data Management: Supported data capturing tasks to ensure accuracy
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Utilized problem-solving skills to address customer queries and complaints.

Local Committee Member – Talent Management

AIESEC Tanzania, Mzumbe
2016 - 2020
  • Recruitment & Sales: Recruited10+ members through AIESEC’s exchange program
  • Member Engagement Evaluation: Monitored member involvement in AIESEC activities
  • Sustainable Development Goals: Promoted SDG4 through literacy workshops
  • Workshop Creation: Developed literacy and language activities for children
  • Conference Organization: Assisted in organizing conferences for100+ members

Human Resource & Administrative Intern

Tanzania Buildings Agency (TBA)
2018 - 2019
  • HR Administration: Maintained confidential employee records and prepared reports
  • Monitored and tracked budgets and expenses.
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Site Interview Coordination: Organized site interviews for20+ candidates, coordinating with team members
  • Job Description Management: Updated job descriptions to align with qualifications and job roles
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.

Human Resources Assistant Intern

Morogoro Municipal
2015 - 2015
  • Database Management: Maintained HR database for100+ employees, ensuring accurate updates
  • HRIMS Management: Entered employee data and updates in HRIMS
  • Collaborative Learning: Worked with the HR Head, gaining valuable insights
  • Training Coordination: Organized training sessions for council and ward directors
  • Benefits Administration: Supported leave processing and benefits compliance

4. Data Entry Clerk

-EDCO Investment
01.2012 - 10.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Bachelor's Degree - Human Resources Management

Mzumbe University
Morogoro
01-2019

Diploma - Human Resources Management

Mzumbe University
Mbeya, Tanzania
01-2016

Certificate - Human Resources Management

Mzumbe University
Mbeya, Tanzania
01-2014

Ordinary Level CSE -

Alfa Gems Secondary School
01-2011

Primary -

Nguzo Primary School
01-2007

Skills

  • Ethics and integrity
  • Detailed oriented & solution oriented
  • Policies and procedures development
  • leadership
  • Teamwork &Time management

Training

  • SPSS & STATA Masterclass for Data Analytics – Silabu,2023:

 Advanced data handling and statistical analysis techniques using SPSS and STATA software, including data transformation, one-way ANOVA, survey analysis, and creating visual representations for better data insights.

  • Business Etiquette - Mirror Etiquette – Miriam Kwembe,2022

: Professional communication, meeting etiquette, international etiquette, email communication, and service staff professionalism.

  • Advanced Excel Master Class for Data Analytics – Silabu,2022:

Gained skills on advanced techniques for data analysis, including complex formulas, data visualization, Pivot Tables, macros, VBA, and tools like Power Pivot, to enhance efficiency and accuracy in handling large datasets and generating insights.

  • Customer Care & Customer Service – Softy Trainers,2018:

 Enhanced customer service skills, persuasive sales and marketing techniques, interview techniques strategies, personal branding, and time management.

  • Entrepreneurship Skills – Dale General Enterprises,2018
  • Explored women’s entrepreneurship, overcoming gender-specific barriers, aligning business practices with SDGs, and food processing techniques.

Accomplishments

Accomplishments

  • Creator and Author, The Balance Hub (2024 – Present)
  • I Established a blog focused on promoting employee mental health, workplace well-being, and digital wellness.
  • Authored 5+ in-depth articles providing actionable insights for employees and employers.
  • Achieved 63 views in the first year, engaging readers in HR, mental health, and workplace wellness topics.
    Developed skills in content creation, audience engagement, and SEO strategy.

Additional Information

COMPUTER COMPITENCE

· HRIS Software: Proficient in HRIS software administration and payroll management.

· Microsoft Office & Google Workspace: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). creating reports, and managing employee information.

· Customer Relationship Management (CRM) Systems: Experienced in using CRM systems to manage and enhance customer relationships.

· Statistical Software: Proficient in statistical analysis using SPSS (Statistical Package for the Social Sciences) and STATA for data management and analysis.

E Communication Tools: Proficiency in using email platforms (like Outlook or g.mail)for professional correspondence. Collaboration Tools: Familiarity with tools like Microsoft Teams, Slack, or Zoom for internal communication and virtual meetings

Hobbies and Interests

Volunteering and community development, Reading books, Networking

Languages

ENGLISH
Native language
Swahili
Proficient
C2
English
Proficient
C2

References

CHRISTINA B MWAKALIKAMO

DMISTRATIVE OFFICER 

Christina.Mwakalikamo.@dawasa.go.tz 

P.O.BOX1573

DAWASA-KIBAHA,

255767027408, 

-PWANI 


CHARSE KIMARO SPEPHENE

CIVIL ENGINEER DARESALAM WATER SANITATION AUTHORITY(DAWASA)

Charlesstephen675@gmail.com

 P.O.BOX 1573 KIBAHA 

MOBILE: 25579694850



AUCKLAND Z KILLO

HUMAN RESOURCE AND ADMISTRATIVE OFFICER 

TANZANIA BUILDINGS AGENCY 

P.O.BOX 570-MOROGORO 

MOBILE +255658002154

eckykillo@gmail.com

Timeline

4. Data Entry Clerk

-EDCO Investment
01.2012 - 10.2012

Customer Service Assistant

Dar es Salaam Water Supply and Sanitation Authority (DAWASA)
2022 - Current

Local Committee Member – Talent Management

AIESEC Tanzania, Mzumbe
2016 - 2020

Human Resource & Administrative Intern

Tanzania Buildings Agency (TBA)
2018 - 2019

Human Resources Assistant Intern

Morogoro Municipal
2015 - 2015

Bachelor's Degree - Human Resources Management

Mzumbe University

Diploma - Human Resources Management

Mzumbe University

Certificate - Human Resources Management

Mzumbe University

Ordinary Level CSE -

Alfa Gems Secondary School

Primary -

Nguzo Primary School
LUDOVICA JOHN BOSCO