Ludovica Evarist Ntobbi
Dar-es-salaam,TANZANIA
Summary
- Specialising in financial transactions within fast-paced banking environments. Possess comprehensive knowledge of banking procedures and cash handling protocols. Combine customer service skills with numerical accuracy to deliver seamless and efficient banking experiences.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
- Adaptable and highly motivated, possessing strong communication and cultural awareness skills, essential in English(Certification from the British council 10.06.2019- 12.07.2019)and Swahili Demonstrates proficiency in multilingual environments and excellent attention to detail. Committed to delivering accurate and nuanced translations, ensuring meaningful impact.
Overview
1
1
year of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Customer service intern
CRDB BANK
MLIMANI CITY, DAR ES SAALAM
2024.04 - 2024.11
- Managed schedules to optimise daily workflow.
- Assisted in budget planning to ensure fiscal responsibility.
- Processed sales and payments accurately to ensure seamless transactions.
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Maintained working knowledge of available products and services.
- Adhered strictly to policies and procedures for continued company compliance.
- Met daily targets by efficiently managing workload within set timelines.
Bank cashier intern
CRDBBANK
Dar es Salaam, Dar es Salaam Region
2024.04 - 2024.11
- Enhanced customer satisfaction by providing excellent service.
- Verified cheques, ensuring error-free transactions.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Maintained confidentiality to ensure client trust.
- Processed bank transfers accurately to avoid discrepancies.
- Improved efficiency with accurate money counting.
- Cross-sold bank products to meet customer needs.
Education
Bachelor degree - Arts in Economics
University of Dar es salaam
Dar es Salaam, Dar es Salaam Region 2019.10 - 2022.10
A-Levels - HGE
St Joseph Cathedral High School
Dar es Salaam, Dar es Salaam Region 2017.05 - 2019.05
GCSEs - ARTS
St Joseph Millennium Secondary School
Dar es Salaam, Dar es Salaam Region 2013.01 - 2016.11
PRIMARY EDUCATION -
HAZINA INTERNATIONAL SCHOOL
Dar es Salaam, Dar es Salaam Region 2010.01 - 2012.12
PRIMARY EDUCATION -
MWL JULIUS KAMBARAGE NYERERE PRIMARY SCHOOL
Dar es Salaam, Dar es Salaam Region 2004.01 - 2009.12
Skills
- Computer skills (Microsoft word, excel, PowerPoint,)
- Communication (presentation, writing), Leadership and supervisory skills
- Knowledge on accounting management
- Knowledge on customer services management
- Knowledge on how to open banking accounts
- Foreign currency exchange knowledge
- Effective multitasking
- Managing queues efficiently
- Technological awareness
- Electronic funds transfers knowledge
PERSONAL INFORMATION
English
Proficient (C2)
Swahili
Proficient (C2)
Affiliations
- Read novels
- Watching documentaries
- Swimming
- Participating in Youth developing and supporting Groups
Accomplishments
Awarded Leadership certificate at St Joseph millennium from 2014- 2015
Certification
Certificate of appreciation from the Dar Es Salaam University Economics Association (DUEA) 2019-2022
REFEREES
Ms Veronica M Biswalo
0717037914
verobiswalo527@gmail.com
PricewaterhouseCoopers(PwC Tanzania)
Assurance Senior Associate
Dar Es Salaam
Aneth A Kato
Delainey D Luwanga
DECLARATION
I Ludovica Evarist Ntobbi declare that all the given information is true to the best of my knowledge
SIGNARURE
.................................
Timeline
Customer service intern
CRDB BANK
2024.04 - 2024.11
Bank cashier intern
CRDBBANK
2024.04 - 2024.11
Bachelor degree - Arts in Economics
University of Dar es salaam
2019.10 - 2022.10
A-Levels - HGE
St Joseph Cathedral High School
2017.05 - 2019.05
GCSEs - ARTS
St Joseph Millennium Secondary School
2013.01 - 2016.11
PRIMARY EDUCATION -
HAZINA INTERNATIONAL SCHOOL
2010.01 - 2012.12
PRIMARY EDUCATION -
MWL JULIUS KAMBARAGE NYERERE PRIMARY SCHOOL
2004.01 - 2009.12