Summary
Overview
Work History
Education
Timeline
Generic

Lucas Maji

Arusha

Summary

Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Coordinated [Job Title] with more than [Number] years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

31
31
years of professional experience

Work History

Lodge Manager

Mwiba Holdings Tanzania Limited
09.2013 - 02.2024
  • Monitored financial performance closely to make data-driven decisions on operational adjustments as necessary to meet business objectives.
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
  • Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
  • Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
  • Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
  • Collaborated with sales teams to identify new business opportunities in line with current market conditions.
  • Spearheaded sustainability initiatives, reducing the lodge''s environmental impact and promoting eco-friendly practices among staff and guests alike.
  • Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Fostered safe lodging environment with reliable and effective security services.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Assistant Manager

Mwiba Holdings Limited
09.2013 - 06.2015
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.

Restaurant Manager

Mount Meru Hotel
10.2010 - 09.2013
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Outlets Manager

Mount Meru Hotel
10.2010 - 09.2013
  • Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
  • Collaborated with other department managers to develop cross-promotional strategies that increased overall store performance.
  • Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
  • Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
  • Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
  • Increased customer satisfaction by implementing efficient service strategies and staff training programs.
  • Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
  • Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
  • Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
  • Monitored market trends to identify new product opportunities that aligned with consumer preferences and store objectives.
  • Established clear communication channels between management team members for optimal information sharing across departments.
  • Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
  • Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Food and Beverage Manager

Mount Meru Hotel
10.2010 - 09.2013
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
  • Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
  • Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
  • Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
  • Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
  • Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
  • Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
  • Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
  • Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
  • Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
  • Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
  • Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
  • Increased overall efficiency of the department by developing and implementing training programs for staff members.
  • Managed bar and wait staff and directed hiring program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.

Lodge Supervisor - Head Waiter

Singita
05.2005 - 10.2010
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Coordinated wine tastings for patrons to enhance their dining experience while promoting beverage sales growth within the establishment.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Trained staff members on use of POS system.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Inspected dishes and utensils for cleanliness.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Head Waiter

Nomad Safaris Tanzania
05.2003 - 04.2005
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised server staff and simultaneously served personal section of tables.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Head Waiter

Abercrombie & Kent Tanzania
11.1999 - 03.2003
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Trained staff members on use of POS system.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised server staff and simultaneously served personal section of tables.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Food Waiter

The Arusha Hotel
07.1997 - 08.1999
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Efficiently managed reservation system, ensuring minimal wait times for walk-in guests while honoring reservations made in advance.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
  • Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Met with chef to review daily specials and menu changes.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Informed customers about daily and seasonal specials.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Bar Waiter

Seronera Wildlife Lodge
06.1995 - 04.1997
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Anticipated guest needs and provided proactive service.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Communicated with guests to record orders and assess needs.
  • Assisted with bartending duties during high-volume shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.

Housekeeping Room Attendant

Seronera Wildlife Lodge
07.1993 - 04.1995
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Returned emptied garbage receptacles to proper locations.
  • Sorted, laundered and put away various laundry items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.

Education

Bachelor of Arts - Tourism

The Open University Of Tanzania
Arusha
06.2026

No Degree - Project Planning Management in Youth Development (

The Open University Of Tanzania
Arusha
02.2023

No Degree - CERTIFICATE OF SECONDRY SCHOOL

ENDAROFTA SECONDARY SCHOOL
KARATU ARUSHA
11.1991

No Degree - PRIMARY SCHOOL CERTIFICATE

MAHENGE PRIMARY SCHOOL
MOROGORO
09.1987

In House
Work Places

Timeline

Lodge Manager

Mwiba Holdings Tanzania Limited
09.2013 - 02.2024

Assistant Manager

Mwiba Holdings Limited
09.2013 - 06.2015

Restaurant Manager

Mount Meru Hotel
10.2010 - 09.2013

Outlets Manager

Mount Meru Hotel
10.2010 - 09.2013

Assistant Food and Beverage Manager

Mount Meru Hotel
10.2010 - 09.2013

Lodge Supervisor - Head Waiter

Singita
05.2005 - 10.2010

Head Waiter

Nomad Safaris Tanzania
05.2003 - 04.2005

Head Waiter

Abercrombie & Kent Tanzania
11.1999 - 03.2003

Food Waiter

The Arusha Hotel
07.1997 - 08.1999

Bar Waiter

Seronera Wildlife Lodge
06.1995 - 04.1997

Housekeeping Room Attendant

Seronera Wildlife Lodge
07.1993 - 04.1995

Bachelor of Arts - Tourism

The Open University Of Tanzania

No Degree - Project Planning Management in Youth Development (

The Open University Of Tanzania

No Degree - CERTIFICATE OF SECONDRY SCHOOL

ENDAROFTA SECONDARY SCHOOL

No Degree - PRIMARY SCHOOL CERTIFICATE

MAHENGE PRIMARY SCHOOL

In House

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