Excel
Lubna Abid
Office Coordinator
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized office professional with top-notch administrative skills and solid background in Banking industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Detail-oriented Administrative Coordinator bringing five years of positive experience in office roles. Meticulous and hardworking with aptitude for vendor and client relationship management.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Office Coordinator
Abbasi Brothers Transport and Services
Karachi
02.2021 - 03.2022
- Prepared meeting rooms and materials and recorded important information.
- Produced high-quality communications for internal and external use.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Trained new employees on administrative procedures, company policies and performance standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine and special requirements.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Reconciled account files and produced monthly reports.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
Administration Officer
Premium Management Consultants
Dubai
12.2010 - 01.2012
- Produced detailed reports to track trends and keep senior management informed.
- Prepared agendas and took notes at meetings to archive proceedings.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Drafted and distributed invoices for outstanding payments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Processed purchase orders, service contracts and financial reports.
- Standardized office structures and processes to promote collaboration and increased performance.
- Managed daily payment processing and drafted related financial documents.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Targeted new customers to grow geographic reach and increase revenue.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
Telesales Executive
MCB Bank Ltd.
Karachi
06.2009 - 12.2009
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Escalated concerns or advanced problem calls to management staff.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Called prospective customers in designated market area to qualify leads.
- Provided information about available products and services, membership details and purchase advantages.
Telesales Executive
Union Bank Ltd.
Karachi
03.2008 - 11.2008
- Generated minimum of 50 new leads each day
- Opened new accounts and documented personal, demographic and payment information in system.
- Made average of 100+ outbound and inbound calls per day.
- Provided information about available products and services, membership details and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - Islamic Studies
University of Karachi
Karachi, Pakistan 03.2008 - 08.2010
Associate of Arts - Fine Arts
Abdullah Govt. College For Women Karachi
Karachi Pakistan 03.2004 - 08.2005
High School Diploma -
Erum Secondary High School
Karachi Pakistan 03.1998 - 03.2000
Skills
Office administration
undefinedSoftware
Word
Power Point
Internet
Windows
Mac OS
Online Shopping Web Page Design
Interests
Books Reading
Prayer, Worship
Quran Reading
Cycling
Cricket
Traveling
Fast Food
Chinese Food
Hobbies
I love to travel to the world in world class Airlines and Transportation Services. I love chicken foods and also like Desi foods in my country Pakistan.
Timeline
Office Coordinator
Abbasi Brothers Transport and Services
02.2021 - 03.2022
Administration Officer
Premium Management Consultants
12.2010 - 01.2012
Telesales Executive
MCB Bank Ltd.
06.2009 - 12.2009
Telesales Executive
Union Bank Ltd.
03.2008 - 11.2008
Bachelor of Arts - Islamic Studies
University of Karachi
03.2008 - 08.2010
Associate of Arts - Fine Arts
Abdullah Govt. College For Women Karachi
03.2004 - 08.2005
High School Diploma -
Erum Secondary High School
03.1998 - 03.2000
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