Lubango Kenneth Kitwanga
Dar es Salaam
Summary
Friendly and enthusiastic Sales Personnel, 5 years of specialization in Sales and Marketing.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key clients Manager
Infosys IPS (T) Limited
11.2022 - Current
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts which in turn led to an increase in client retention.
- Managed a portfolio of 6 key accounts, generating 896,000.00$ in annual revenue.
- Built strong client relationships by identifying needs, offering solutions, and providing exceptional service.
- Negotiated contracts, pricing structures, and service agreements, achieving 10% cost savings for clients and a 13% increase in company revenue.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined internal processes to ensure timely delivery of products and services to clients during these tumultuous times in global shipping.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Analyzed sales trends and market data to identify growth opportunities, increasing account revenue by 25%.
Sales Project Manager
Infosys IPS (T) Limited
03.2020 - 10.2022
- Conducted comprehensive market research, informing strategic decision-making in product development and marketing efforts.
- Created customized proposals that effectively addressed clients'' unique needs and pain points while showcasing our value proposition as a solution provider.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Personnel
Infosys IPS (T) Ltd
07.2019 - 03.2020
- Answered telephones and provided callers with information, take messages or transfer calls to the appropriate individuals
- Create, maintain and enter information into databases
- Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements
- Compile lists describing product or service offerings
- Helped customers locate products and checked store system for merchandise at other sites.
- Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Solved customer challenges by offering relevant products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Engaged with customers to build rapport and loyalty.
- Utilized various sales techniques to develop relationships with customers and drive sales
- Provided positive first impressions to welcome existing, new, and potential customers.
- Demonstrated products and specific features at customer locations and special events
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Researched potential clients and markets to prepare for appointments
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed and implemented sales strategies to increase revenue
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Networked at events and by phone to expand business profits and revenues
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities by 3%.
Tutor
Monash South Africa
02.2018 - 12.2019
- Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
- Prepared lesson plans and learning modules for tutoring sessions according to students' needs and goals
- Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
- Conducted review sessions to help students prepare for tests.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
Education
Bachelor of Business Science (BSc) - Economics
Monash South Africa
Roodeport, GP04.2020
GCSEs/A levels - EGM
Alpha High School
Dar Es Salaam, Tanzania05.2014
GCSEs/Ordinary level - Science
Msolwa St. Gaspare Bertoni Secondary School
Kilosa, Morogoro11.2010
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Cross-functional teamwork
Relationship building
Customer relationship management (CRM)
Additional Information
Proficient in Microsoft Word, PowerPoint, Excel, [other programs]
Certification
- Cisco Certified Network Associate (CCNA)
- OSHA Certified
Football, Basketball, Videogames
a die hard Manchester United and Real Madrid fan. fell in love with the club during the ferguson age. this introduced me to sports. Cowboys fan in the NFL. and lastly i am a Le bron James
Timeline
Key clients Manager
Infosys IPS (T) Limited
11.2022 - Current
Sales Project Manager
Infosys IPS (T) Limited
03.2020 - 10.2022
Sales Personnel
Infosys IPS (T) Ltd
07.2019 - 03.2020
Tutor
Monash South Africa
02.2018 - 12.2019
GCSEs/Ordinary level - Science
Msolwa St. Gaspare Bertoni Secondary School
- Cisco Certified Network Associate (CCNA)
- OSHA Certified
Bachelor of Business Science (BSc) - Economics
Monash South Africa
GCSEs/A levels - EGM
Alpha High School
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