Louis Riwa
Dar Es Salaam
Summary
Seasoned Senior Systems Analyst with over a decade of expertise in leading the implementation, enhancement, training and technical support of Payroll & HR Management system. Skilled in delivering end-to-end solutions that improve efficiency, compliance, and user adoption across diverse industries.
Extensive background with the Aruti HR System, working directly with a wide spectrum of organizations from SMEs such as Sportpesa, Hakielimu, Oryx, and CCBRT to large-scale enterprises including TANAPA, NMB Bank Plc and Tanzania Revenue Authority.
Overview
14
14
years of professional experience
Work History
Senior System Analyst
Aruti B.V
07.2023 - Current
- Planned and directed full system lifecycle activities, including implementation, configuration, and management of the Aruti HR & Payroll system.
- Led business analysis and data migration for the successful supply, implementation, training, and ongoing support of Payroll & HR Management Systems.
- Facilitated requirements gathering through structured interviews with diverse user groups, ensuring comprehensive understanding of business needs.
- Evaluated system performance and provided actionable recommendations that enhanced functionality and aligned with organizational objectives.
- Analyzed system requirements and processes to enhance operational efficiency and improve overall user satisfaction
- Diagnosed and resolved application specific issues across both front end and backend.
- Provided end-user support and training to promote smooth adoption and effective utilization of new system features.
Technical Support Manager
NPK Technologies Ltd.
02.2017 - 01.2018
- Managed daily operations of technical support team.
- Provided technical support and analysis to identify and resolve technical issues via chat, email, telephone, and web, enhancing customer satisfaction.
- Handled customer escalations and resolved customer relations issues, ensuring timely and effective solutions.
- Supported customer support personnel in skill development, fostering team growth and enhancing service quality.
- Ensured that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
System Analyst (Aruti HR & Payroll System)
NPK Technologies Ltd.
01.2015 - 01.2017
- Planned and directed full system lifecycle activities, including implementation, configuration, and management of the Aruti HR & Payroll system.
- Led business analysis and data migration for the successful supply, implementation, training, and ongoing support of Payroll & HR Management Systems.
- Conducted structured interviews with diverse user groups to accurately gather requirements and align with business needs.
- Analyzed system requirements and processes to enhance operational efficiency and improve overall user satisfaction
- Assessed system performance and provided recommendations to enhance functionality and support organizational objectives.
- Diagnosed and resolved application specific issues across both front end and backend.
- Provided end-user support and training to ensure smooth adoption and effective use of new system features.
System Analyst - Management Information System (MIS)
NPK Technologies Ltd.
10.2011 - 12.2014
- Conducted system analysis and design for Ministry of Water’s Management Information System (MIS), aligning solutions with organizational goals and user requirements.
- Centralized information for Ministry of Water, integrating planning, budgeting, procurement, contracts, financial activities, and audits into a cohesive system.
- Executed system testing and quality assurance, identifying and resolving bugs before deployment to ensure system reliability and performance.
Education
Bachelor of Computer Applications -
Symbiosis International University
India01-2009
Certificate of Advanced Level Secondary Education -
Majengo Secondary School
Kilimanjaro01-2005
Certificate of Ordinary Level Secondary Education -
Lyamungo Secondary School
Kilimanjaro01-2002
Skills
- Requirements gathering and stakeholder engagement
- Project management
- SQL Server Database Querying & Optimization
- Data migration and integration
- Team leadership and collaboration
- Power BI fundamentals
- Analytical problem solving
- Database management
- End user support
- Business process analysis
Languages
English, Swahili
Personal Information
- Profession: Senior system analyst
- Date of Birth: 04/06/1986
- Prone number: +255688941466
- Email: louis.riwa@gmail.com
- Nationality: Tanzanian
- Address: Mbezi Africana, Dar es salaam. Tanzania
References
1. Sultan Khamis
Principal ICT Officer II
Tanzania Revenue Authority
Mobile: 0777977477
Email: sultan.khamis@tra.go.tz
2. Allan Wesonga
Product Owner
Aruti B.V
Mobile: +254722568271
Email: allan.wesonga@aruti.com
3. Wilson Luhoha
Head of ICT at HakiElimu Non Governmental Organization based in Dar es Salaam, Tanzania
Mobile: 0713282319
Email: wilsonluhoha@gmail.com
Timeline
Senior System Analyst
Aruti B.V
07.2023 - Current
Technical Support Manager
NPK Technologies Ltd.
02.2017 - 01.2018
System Analyst (Aruti HR & Payroll System)
NPK Technologies Ltd.
01.2015 - 01.2017
System Analyst - Management Information System (MIS)
NPK Technologies Ltd.
10.2011 - 12.2014
Bachelor of Computer Applications -
Symbiosis International University
Certificate of Advanced Level Secondary Education -
Majengo Secondary School
Certificate of Ordinary Level Secondary Education -
Lyamungo Secondary School