LOANYUNI TARAKWA- RESUME
, KASULU- KIGOMA
Summary
Results oriented, target driven and enthusiastic individual who strives to deliver excellent performance. Experienced in Sales, projects managements and administration. Proficient in computer applications, well- developed communication and customer service skills, team player, strong in budgeting and details oriented. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
3
3
years of professional experience
Work History
Complaint Help Desk Assistant
World Vision International
KIGOMA
03.2024 - Current
- Daily involved in per-address speech.
- Making a link between beneficiary and Distribution staff.
- Recording all complaints and feedback received related to World Vision programs, commitments, or conduct. This can include food, GBV, security, peacebuilding, and child protection related issues.
- Referring non-food aid or cash aid complaints and feedback to relevant sectors/organization
- Providing information on project activities (distribution programme), World Vision and how to make a complaint
- Pass non-sensitive feedback and complaints about World Vision's activities to the staff on site.
- Supervising all CRM Committee members
- Ensuring help desk operates not only during distribution but also during pre and posts distribution
- Ensuring that notes boards is at place and information are updated and posted timely
- Take part on training of committee members (CHD) and other stakeholders
- Participate in assessment exercises such as Beneficiaries' service satisfaction and Post Distribution monitoring (PDM).
- Attend inter-agency help desks
- Representing organization in camp-level meetings.
- Prepare and reconcile cycle manual redemption report with Distribution Center Supervisors prior to submission to WFP
- Document every pre-distribution meeting minutes on a circle basis and ensure they are signed by both community and project representatives, and disseminating.
- Ensuring the presence of synchronized CRM data into the ODK platform software.
- To perform any other related duties as assigned by the manager.
Field Monitor
World Vision International
KIGOMA
02.2023 - 02.2024
- Coordination, monitoring and reviewing the overall food movements, storage and distribution at the site and verify if the amounts received have been properly recorded or damaged
- Participating into food preposition exercise
- Ensuring the stores/godown are in good condition
- Assisting in the implementation of the plan of action, review achievements and constraints and provide feedback accordingly
- Detecting any potential risks within the program and acting immediately
- Ensuring that the quantity and quality of food included in the aid package are following the agreed proposals
- Supervising scoopers assigned to the store/godow and ensure beneficiaries get right entitlement
- Ensuring timely preparation of the daily, weekly, and monthly reports and submit to the head of department on a timely basis.
- Performing any other tasks assigned by the Manager
Sales Team Leader
Burn Manufacturing
Morogoro
01.2022 - 01.2023
- Coached sales team members on best practices for customer interactions.
- Developed and implemented strategies to increase sales performance.
- Monitored daily sales activities and provided feedback to team members.
- Analyzed sales data and generated reports for management review.
- Participated in daily meetings
- Papered minutes of the meeting, making sure they are signed appropriately and disseminating them
- Performing any other tasks assigned by the Manager
Education
Short Course - Accountability, Monitoring And Evaluation
Academic Summit
Online 03-2024
Bachelor Degree - Project Planning and Management
TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT
01.2021
Skills
- Advanced Computer skills
- Project Coordination
- Emergency Service Coordination
- Data analysis by Excel and SPSS
- Developing M&E system
- Point of Sale(POS) system Operation
- Global Distribution Tool(GDT)
- Inventory management
- Commodities management
- ODK data collect
- BIMS operation
- CRM management
- Report writing
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Complaint Help Desk Assistant
World Vision International
03.2024 - Current
Field Monitor
World Vision International
02.2023 - 02.2024
Sales Team Leader
Burn Manufacturing
01.2022 - 01.2023
Short Course - Accountability, Monitoring And Evaluation
Academic Summit
Bachelor Degree - Project Planning and Management
TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT
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