LOANYUNI TARAKWA- CV
, KIGOMA
Summary
An accountable, well organized, results oriented, target driven and enthusiastic individual who strives to deliver excellent performance. Experienced in projects managements and administration in the Humanitarian Field. Proficient in a range of computer applications, well- developed communication and customer service skills, team player, strong in budgeting and details oriented. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
1
1
year of professional experience
Work History
Complaint Help Desk Assistant(Refugee Project)
World Vision
03.2024 - Current
- Managing reception and documentation of all complaints channeled through the help desk, ensuring timely responsiveness and accurate reporting.
- Consistently involved in per-address speech every day
- Making a link between beneficiary and Distribution staff
- Recording all complaints and feedback received related to World Vision programs, commitments or conduct, this can include Food, GBV, security, Peace building & Child protection related issues
- Referring non-food aid or cash aid complaints and feedback to relevant sectors/organizations
- Providing a receipt for all complaints and feedback received
- Providing information on project activities (distribution programme), World Vision and how to make a complaint
- Confirm beneficiary selection criteria and other program information provided by World Vision
- Pass non-sensitive feedback and complaints about World Vision’s activities to the WV staff on site
- Collect complaints on sensitive issues related to World Vision’s program into a secure complaints box. World Vision will then investigate and follow up on complaints and feedback
- Supervising all CRM Committee members ie Help Desk Committee members
- Ensuring help desk operates not only during distribution but also during pre and posts distribution
- Ensuring that notes boards is at place and information are updated and posted timely
- Take part on training of committee members (FAC and CHD) and other stakeholders
- Participate into assessment exercise such as Beneficiaries service satisfaction and Post Distribution monitoring (PDM)
- Attend inter-agency help desks
- Representing organisation into camp level meetings and share feedback promptly (24 hours).
- Preparing and submits CRM weekly or monthly Progress reports.
- Prepare and reconcile cycle manual redemption report with Distribution Center Supervisors prior to submission to WFP.
- Recording data into paper-based format and filling data into ODK platform daily during distribution.
- Document every pre-distribution speech/meeting minute on circle basis and ensure signed by both community and project representatives. Also, document every information shared to communities.
- Timely Submitted Reports
- Reconciled Manual redemption report submitted to WFP
- Ensuring presence of synchronized CRM data into ODK platform software two days after cycle accomplishment.
- Documented minutes as evidence of what was communicated signed by key participants i.e. project v/s Community side).
- To perform any other related duties as assigned by Manager.
Field Monitor(Refugee Project)
World Vision
02.2023 - 02.2024
- Developed successful resolutions to ensure right entitlement of food to the refugee
- Conducted regular inspections of food commodities to ensure proper functioning
- Organized and conducted training sessions on relevant topics for incentive workers and stakeholders.
- Evaluated effectiveness of implemented interventions at the field level.
- Advised senior management regarding potential areas for improvement in project implementation processes.
- Participated in meetings with key stakeholders to discuss progress of projects.
- Drafted documents such as contracts for Incentive workers, agreements and minutes of meetings
- Collected data related to project performance indicators from various sources.
- Assisted in developing work plans, budgets and schedules for projects.
- Any other tasks assigned by supervisor
Education
Training in Monitoring And Evaluation
ACADEMIC SUMMIT
05-2023
Bachelor Degree - Project Planning and Management
TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT
01.2021
Skills
- Working independently
- Working as part of a team
- Problem solving
- Critical thinking
- Attention to detail
- Help Desk Software
- Dealing with difficult situations
- Flexibility
- Organizational skills
- Time management skills
- Training abilities
- Emergency Service Coordination
- Inventory Procedure Documentation
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Complaint Help Desk Assistant(Refugee Project)
World Vision
03.2024 - Current
Field Monitor(Refugee Project)
World Vision
02.2023 - 02.2024
Training in Monitoring And Evaluation
ACADEMIC SUMMIT
Bachelor Degree - Project Planning and Management
TENGERU INSTITUTE OF COMMUNITY DEVELOPMENT
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