Lloyd Ngakongwa
Dar es Salaam
Summary
A highly motivated person with over 10 years increasing experience in Corporate/wholesale investment banking (CIB) transactions and digitalisation, business operations, solution, and system integrations as well as improving business processes, analysis, excellent communication skills and information technology. Flexible, able to adapt and respond to changes with considerable ability to work under pressure and meet deadlines. Able to work as part of a team, innovative, creative, and self-drive.
Overview
16
16
years of professional experience
Work History
Implementation Manager/Transaction Specialist/Business Lead Corporate Investment Banking CIB
National Bank of Commerce NBC
Dar Es Salaam
05.2019 - 01.2025
- Supports all Corporate portfolio clients (Public Sectors, Local large Corporate and Global Corporate in Cash initiatives and transaction solutions
- Write up business requirements and review with vendors, stakeholders and project team in country and Group level. This also include solution design.
- All implementations for all Corporate and Investment Banking clients’ internal and external.
- Track revenues for all products implemented and all training done for performance purposes
- Provide extensive training on internet banking for Corporate and business banking customer’s transactions including automated salary/EFT, TISS (RTGS) and international fund transfer TT.
- Provide solutions to corporate clients on different transactional processes.
- Review different vendor applications for initiatives, rate and make decisions.
- Deriving Contracts for portfolio products to external vendors for legal approvals.
- Initial decision making and allocation on budget before submitting to EXCO (Executive Committee for budget Committee) for approval.
- Prepare Procurement Tender Committee and RFP (Request for proposal to vendors) presentation and present to the board for vendor and budget approvals.
- Report on End-to-end testing for corporate products to the team and customers
- Presents and updates deferent solution to corporate team local and group level.
- Presentations to clients on different products and solutions.
System Administrator/Application Support Specialist
National Bank of Commerce NBC
04.2016 - 05.2019
- Maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
- Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an on-going basis.
- Ensure all application problems are tracked and updates are shared to respective business units.
- Provide support of application availability to Business Users per the SLA
- Improve TAT in frequency and duration of incidents that impact application availability.
- Ensure shortfalls in application availability are recognised and appropriate corrective actions are identified and progressed.
- Act on agreed appropriate actions with Line Management to maintain or improve application availability levels.
- Initiate and coordinate actions required to maintain or improve availability of applications.
- Participate fully in all Disaster recovery activities.
- Maintain an awareness of technology advancements and best practices that support application availability.
- Project manager for Credit reference bureau for NBC implementation (CRD).
System Administrator/ Team Leader/Manager Applications, Development, Maintenance & Support
Stanbic Bank Tanzania
06.2010 - 03.2016
- Ensuring efficiency operations of the Applications Support and supervise day to day activities. Support Specialists as well as providing weekly and monthly portfolio report.
- Oversee project and supervise the day-to-day operations of their team, making sure everyone is pulling their weight distributing the workload evenly and making sure motivation and performance level are maintained.
- Engage in new projects/products development/pricing and analyse and provide feedback on the risks/outcomes on system perspective (CRD, Core Banking Migration, Credit projects)
- Engage in system Audit process for all departments (internal and external) and analyse audit findings and provide a solution/fix for the system discrepancies.
- Supervise Applications Support specialists in the provision of first level user support to all users all branches and Head Office departments and across all applications/peripheral systems.
- Ensure all after hours support is provided in line with Service Level Agreements to ensure customer satisfaction.
- Ensure all faults/incidents are resolved within agreed SLAs and escalate faults/incidents to upper management as well as Standard Bank Africa Support.
- Participating in project/change implementations as necessary
- Facilitate transfer of knowledge and skills to Applications Support Specialists
Business Analyst
Universal American, MA Division
Houston, Texas
01.2009 - 02.2010
- Company Overview: Houston, Texas (USA)
- Perform business and application analysis and problem solving related to company’s business processes.
- Work closely with internal clients to obtain a full understanding of their functional business requirements by planning and conducting business requirement sessions.
- Document the requirements and resource requirements (people, time, and money) and distribute them to clients for validation and feedback. After, accurately convey the requirements to developers.
- Determine availability of data, best sources of data, validation of results, methods of delivery and also analysing data housed in a variety of applications’
- Work closely with developers and business departments to develop User Cases. Map requirements to businesses users’ functionality (screens, views, workflows, etc.).
- Setting up business process (workflow) according to company’s policy and regulations and create training manuals.
- Training and Maintaining Desk Reference guides for all departments.
Education
Advanced Level Secondary Education - undefined
Tambaza Secondary School
Dar Es Salaamundefined
Ilboru Secondary School
Bachelor’s degree - Business Information Systems
University of Phoenix Houston Campus
Houston, Texas03.2004
Skills
- Client integrations and transaction banking solutions and digitalisation, Core Banking Application, Corporate internet Banking management including reporting, Bank of Tanzania transaction policies and regulations (EFT, TISS (RTGS), TT, Business Lead on Integrations, Training manuals and training, Business Management and Project Management, Readiness reporting and training skills, Credit application System, Data Submission and Structure for Credit Reference Bureau, GEPG and MUSE payment solution and Client Verified Collections solutions plus MNO float management automation
Languages
Excellent verbal and written communication in both English and Swahili.
References
Available upon request.
Accomplishments
- Implementation of Credit Reference Bureau (Stanbic and NBC)
- GEPG implementation and Champion NBC and GEPG initiatives
- New GEPG Strategic Solution (Government payment solution)
Additional Information
Completed Project Management Course and receive Certificate of achievement.
Timeline
Implementation Manager/Transaction Specialist/Business Lead Corporate Investment Banking CIB
National Bank of Commerce NBC
05.2019 - 01.2025
System Administrator/Application Support Specialist
National Bank of Commerce NBC
04.2016 - 05.2019
System Administrator/ Team Leader/Manager Applications, Development, Maintenance & Support
Stanbic Bank Tanzania
06.2010 - 03.2016
Business Analyst
Universal American, MA Division
01.2009 - 02.2010
Advanced Level Secondary Education - undefined
Tambaza Secondary School
undefined
Ilboru Secondary School
Bachelor’s degree - Business Information Systems
University of Phoenix Houston Campus