Lissa Terry
Dar es Salaam,Tanzania
Summary
Project Management Professional experienced in executing operations within financial services, particularly digital banking, VISA issuing, and domestic payment schemes. Delivered strategic project leadership through comprehensive management of end-to-end lifecycles, ensuring compliance and operational efficiency. Demonstrated motivation and adaptability, contributing effectively to team dynamics and mastering new skills independently.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Product and Digital innovation Lead
Diamond Trust Bank Tanzania
Dar es Salaam, Tanzania
04.2026 - Current
- Lead the development and enhancement of digital banking and payment products from concept through implementation.
- Prepare business cases, product requirement documents (PRDs), product descriptions, and other business documentation to support product development and approval.
- Gather and analyze business and customer requirements, translating them into functional specifications for technical teams.
- Collaborate with cross-functional teams to deliver digital products and enhancements aligned with business objectives.
- Conduct market and competitor research to identify product opportunities and recommend innovative solutions.
- Coordinate product testing, user acceptance testing (UAT), and implementation to ensure successful product launches.
- Monitor product performance and recommend enhancements based on customer feedback, operational insights, and market trends.
- Support stakeholder engagement throughout the product lifecycle, ensuring alignment between business, technology, and operations.
INTERNATIONAL PAYMENTS OFFICER
UBX Tanzania Limited
Dar es Salaam
04.2022 - Current
- Spearheaded end-to-end project execution for VISA issuing across partner banks, coordinating efforts between VISA, UBX, and banking teams. Led all phases from customer onboarding and requirements gathering to SIT/UAT coordination, go-to-market launch, and post-implementation support ensuring timely delivery, operational readiness, compliance with VISA and local regulatory requirements including Bank of Tanzania (BOT), and strong stakeholder engagement.
- Led VISA issuing operations across multiple partner banks, serving as the key liaison between the banks and the Visa team to drive improved collaboration, timely issue resolution, strict adherence to global standards, and strengthened long-term partnerships.
- Managed settlement and reconciliation of all VISA transactions, ensuring accuracy and compliance with network requirements while maintaining consistent financial operations across partner banks.
- Managed domestic payments projects on digital banking channels such as USSD, mobile banking apps, and internet banking. Oversaw integration, testing, and deployment phases, collaborating with technical teams and stakeholders to ensure smooth payment processing, enhance user experience, and maintain regulatory compliance.
- Led fraud monitoring efforts, detecting suspicious patterns, initiating investigations, and coordinating swift resolution with relevant teams combating and reducing fraudulent activities. Led fraud monitoring efforts, detecting suspicious patterns, initiating investigations, and coordinating swift resolution with relevant teams combacting and reducing fraudlent activities.
- Enhanced partner capabilities and service consistency through targeted training and knowledge sharing on VISA operations and customer support procedures for associate banks.
- Oversaw the lifecycle of card programs, from product configuration and system updates to ongoing performance optimization. Worked with partner banks to enhance portfolio growth and led the rollout of marketing campaigns in partnership with VISA to drive card usage.Led dispute analysis and resolution efforts in alignment with VISA core rules and guidelines across seven associates improving turnaround time enhancing partner satisfaction.
- Worked closely with partner banks and VISA teams to analyze customer behavior, identify transaction trends, and design marketing campaigns that boosted engagement and product usage.
- Prepared monthly and quarterly reports to analyze transaction failure rates, identified root causes, and implemented corrective measures to improve approval rates and transaction success.
SERVICE DESK TEAM LEADER/DOMESTIC PAYMENTS OFFICER
UBX Tanzania Limited
Dar es Salaam
11.2021 - 04.2022
- Strengthened collaboration across the financial ecosystem by acting as a key liaison between banks, UMOJA switch and mobile network operators.
- Oversaw day-to-day support functions, leading a high-performing service desk team, meeting SLA targets, and driving proactive customer engagement.
- Prepared monthly service desk reports analyzing team performance and service outcomes, enabling continuous improvement and tracking individual performance and SLA performance
- Managed a high-performing service desk team, achieving consistent SLA targets and enhancing customer satisfaction through proactive support strategies.
- Successfully managed UMOJA scheme operations and ATM channels across all partner banks, ensuring timely resolution of customer disputes and accurate reconciliation and settlement of ATM transactions.
Service Desk Support Officer
RNR Business Solutions
Dar es Salaam
02.2020 - 03.2021
- Handled first-line support and dispute resolution for ATM and digital channel issues across banks and MNOs, ensuring timely case resolution and enhancing customer satisfaction.
- Managed customer complaints and coordinated with technical teams for escalations, achieving strong issue resolution turnaround times.
- Produced settlement reports and ensured reconciliation accuracy, contributing to operational transparency.
Education
Bsc. - Food Science and Technology
Sokoine University of Agriculture
Morogoro 10.2015 - 11.2019
Skills
- Project management
- Stakeholder engagement
- Customer service
- Team leadership
- Operational efficiency
- Dispute resolution
- Financial reconciliation
Languages
Swahili
First Language
English
Proficient
C2
Training
- Anti-Money Laundering knowing your Customer and Fighting of Financial Crimes -BOT
- Dispute Resultions and Chargebacks -VISA
- Risk and Fraud managemnet -VISA
- VISA operations
References
- Millie Dewasi
Dewasimillie@gmail.com
+255 758 276 451
- Stella Sakia
stella@rrbs.co.tz
+255 759 879 988
Projects Executed
- TCB VISA Issuing
- Mwanga Hakika Bank Limited VISA Issuing
- 3DS Implemrntation
- ATM Switch & Interopetabilty
- Agency Banking Interoperability
- Halotel USSD
- Instant Card Issuance
- Mobile Banking App Revamping
- Migration of TISS to ISO 20022
Certification
- Project Management Professional (PMP)® -PMI
Languages
- Swahili
- English
Timeline
Product and Digital innovation Lead
Diamond Trust Bank Tanzania
04.2026 - Current
INTERNATIONAL PAYMENTS OFFICER
UBX Tanzania Limited
04.2022 - Current
SERVICE DESK TEAM LEADER/DOMESTIC PAYMENTS OFFICER
UBX Tanzania Limited
11.2021 - 04.2022
Service Desk Support Officer
RNR Business Solutions
02.2020 - 03.2021
Bsc. - Food Science and Technology
Sokoine University of Agriculture
10.2015 - 11.2019