Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Lisbetty López Pérez

Lisbetty López Pérez

Arusha

Summary

Faithful lover of hotel management. I have managed to get solid training in business protocol and etiquette, which allows me to provide exceptional service to guests and react efficiently. Experienced Guest Experience Manager with a strong background in delivering high-quality guest services in hospitality environments. Demonstrated ability to manage and train teams to ensure seamless operations and customer satisfaction. Skilled in problem-solving, communication, and organizational abilities that contribute to successful management and enhancement of overall guest experiences. Past roles have resulted in improved operational efficiencies and heightened levels of guest satisfaction.

Overview

12
12
years of professional experience

Work History

Guest Experience Manager Melia Serengeti Lodge

Melia Hotels International
Arusha
05.2025 - Current
  • Reviewed monthly reports on customer feedback received through various channels, such as social media, emails, and quality surveys.
  • Provided guidance, support, and coaching to team members in order to improve their customer service skills.
  • Collaborated with departments to resolve guest issues promptly and efficiently.

Guest Experience Manager Ngorongoro Lodge

Melia Hotels International
Arusha
05.2023 - 04.2025
  • Managed guest relations to enhance overall satisfaction and loyalty.
  • Oversaw daily operations to ensure adherence to company service standards.
  • Conducted regular training sessions for staff members on the importance of providing exceptional customer service.

Sales and Marketing Manager

Hotel Grand Aston Cayo Las Brujas Beach Resort and Spa, Archipelago International
Cayo Santa Maria
01.2019 - 01.2022
  • To Receive the FamTrips, Tour Operators and VIP guests.
  • Social Media Management: Facebook, Review Pro, Instagram, Monarc, Booking.com, Expedia Travel, Trip Advisor.
  • To Promote sales on all channels, manage which we have access.
  • To Send the weekly sales activity report.
  • Supervise the work of commercial specialists, sales promoters and reservists.
  • Create the Event Calendar per month.
  • Release promotions and special offers.
  • Make sample brochures, fact sheets and sales kit.
  • Keep on stock photo and videos.

Sales and Marketing Specialist

Sercotel Hotels
Cayo Santa Maria
01.2017 - 01.2019
  • Receive the Fam Trips with the Sales and Marketing Manager.
  • Check the annual contracts of Travel Agencies and Tour Operators.
  • Social Media Management: Facebook, Review Pro, Instagram, Monarc, Booking.com, Expedia Travel, Trip Advisor.
  • Promote sales extra, such as: Spa, disco, bowling alley, weddings, birthdays, restaurants with the main goals of generating the incomings the hotel.

2nd Front Desk Manager

Hotel Memories Paraíso- Azul, Blue Diamond Resort
Cayo Santa Maria
01.2016 - 01.2017
  • Review and control of the daily operations closings of the Reception.
  • Supervise the shift of receptionists, telephone operators, customer service and welcome standards.
  • Review the arrivals guests, prepare the preaccommodation and assign the guest rooms.
  • Review the billing together with the Reception Manager.
  • Verify that each reservation belongs to its current contract.

Training in Hotel Management

Hotel Memories Paraíso- Azul, Blue Diamond Resort
Cayo Santa Maria
01.2014 - 01.2016
  • Familiarization, learning and practice of all the hotel's operational and non-operational processes and services.

Customer Service Specialist

Hotel Playa Vista Mar, Gaviota Hotels
Cayo Santa Maria
01.2019
  • To Assist the customer complaints and suggestions.
  • To Follow-up and attention to clients, VIP, repeat guess, travel agents and tour operators.
  • To Check the arrivals and see the clients who bring special attention such as: birthdays, honeymoons, repeat guests, VIP etc.
  • To Collect positive and negative feedback with guests in the hotel and work on improvements.

Education

Bachelor degree - Tourism

University "Marta Abreu" of Las Villas
Santa Clara, Villa Clara
01.2014

Skills

  • Adaptability
  • Train staff
  • Social media management
  • Hospitality and service industry background
  • Guest complaint resolution
  • Event planning
  • Team leadership
  • Attention to detail
  • Brand representation
  • Sales and upselling

References

  • Maite Medina, Archipelago International Hotels and Resort & Residences, Dominican Republic, +18494061981, maitemed04@yahoo.com
  • José Luis Leonardo Tejeda, Archipelago International Hotels and Resort & Residences, Dominican Republic, astoncayolasbrujasgm@gmail.com
  • Oscar Montes, Archipelago International Hotels and Resort & Residences, Mexico
  • Enercido Alan Metz Valdez, Archipelago International Hotels and Resort & Residences, Dominican Republic, metzv34@gmail.com

Hobbies and Interests

  • Reads books
  • Listen to music
  • Sports
  • Gym

Languages

  • English
  • Spanish

Personal Information

  • Date of Birth: 10/31/91
  • Nationality: Cuban

Timeline

Guest Experience Manager Melia Serengeti Lodge

Melia Hotels International
05.2025 - Current

Guest Experience Manager Ngorongoro Lodge

Melia Hotels International
05.2023 - 04.2025

Sales and Marketing Manager

Hotel Grand Aston Cayo Las Brujas Beach Resort and Spa, Archipelago International
01.2019 - 01.2022

Customer Service Specialist

Hotel Playa Vista Mar, Gaviota Hotels
01.2019

Sales and Marketing Specialist

Sercotel Hotels
01.2017 - 01.2019

2nd Front Desk Manager

Hotel Memories Paraíso- Azul, Blue Diamond Resort
01.2016 - 01.2017

Training in Hotel Management

Hotel Memories Paraíso- Azul, Blue Diamond Resort
01.2014 - 01.2016

Bachelor degree - Tourism

University "Marta Abreu" of Las Villas

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Lisbetty López Pérez