Lisa Solis Kapinga
Dar es Salaam
Summary
Dedicated and results-oriented professional with extensive experience in investment strategies and direct involvement in capital markets.Skilled in financial analysis, customer service and project management, with a strong adaptability to adapt, innovate and drive efficiency. Skilled in data entry, analysis, and reporting, with a keen eye for detail and a commitment to accuracy. Proven ability to collaborate effectively with team members and stakeholders to achieve project objectives. Possesses strong communication and interpersonal skills, coupled with a deep understanding of data protection regulations and best practices. Thrives in dynamic environments and excels in driving process improvement initiatives to enhance efficiency and effectiveness. Passionate about leveraging expertise to make a meaningful impact on individuals and community
Overview
1
1
year of professional experience
2039
2039
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Birds of Paradise Homes
Dar es Salaam , Tanzania
12.2024 - Current
- Oversee daily operations, set business goals and drive decision making.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Foster a positive working environment while evaluating performance and providing constructive feedback.
- Develop flexible systems to accommodate new strategies and innovations.
- Implement changes to enhance efficiency and customer engagement.
- Collaborate with senior management to achieve organizational objectives.
Bank Officer-Customer Service and Business Dpt.
CRDB Bank
Dar es Salaam , Tanzania
06.2024 - 09.2024
- Provided support for loan applications and processed mortgage
- Assisted customers with opening new bank accounts and account maintenances.
- Managed Customer accounts and facilitated transactions.
- Acted as a Primary contact of customers offering financial guidance and solutions.
- Oversaw branch operations to enhance customer satisfaction and business growth.
- Strengthened customer relationships through exceptional service and tailored financial advice.
Education
Bachelor of Arts - Economics
University of Dar Es Salaam
Dar Es Salaam, Tanzania 11.2022 - 07.2025
St. Marys Mazinde Juu
Tanga, TanzaniaCertificate Of Completion - Secondary Education
Canossa Secondary Education
01.2016 - 11.2019
Certificate Of Completion - Primary Education
Tusiime Primary School
01.2009 - 10.2015
Skills
- Project Management and Organizational skills
- Customer service and relationship management
- Financial and Investment analysis
- Attention to details and analytical thinking
- Creativity and adaptability
- Active listening and communication
- Problem solving and decision making
- Teamwork and collaboration
- Computer skills( Microsoft office and financial software)
Languages
Kiswahili
First Language
English
Proficient (C2)
C2
Certification
- Primary school leaving certificate.
- Secondary school leaving certificates.
- Certificate of secondary education.
- Certificate of recognition as the most gentle, polite and kind student.
- Certificate of recognition as the most outstanding in smartness and hygiene character.
- Certificate of recognition as a member of Dar es Salaam University Economics Association(DUEA)
Affiliations
- House keeping
- Hosting people and gatherings
- Decorating events and interior decorating
Accomplishments
- Certificate of recognition as the most gentle, and kind student.
- Certificate of recognition as the outstanding in smartness and hygiene character.
- Certificate of participation of the first internal audit students conference with a theme of empowering the next generation of auditing( 28-29 June/2024)
- Certificate of attendance Economists Conference with a theme of IMPACT SUMMIT: young economists shaping the future.(18 Jan/ 2025)
- Certificate of membership in Dar es salaam University Economics Association(DUEA) 2022-2025
References
Consolata Mallya
Branch Manager
Mkombozi Bank
+255 715 292 525
Dar es Salaam, Tanzania
Hanif Matindanya
Lecturer
University of Dar es Salaam
+255 678 998 080
Dar es Salaam, Tanzania
Winnie Nzunda
Executive Director
Wemedia
+255 756 260 657
Dar es Salaam, Tanzania
Timeline
Operations Manager
Birds of Paradise Homes
12.2024 - Current
Bank Officer-Customer Service and Business Dpt.
CRDB Bank
06.2024 - 09.2024
Bachelor of Arts - Economics
University of Dar Es Salaam
11.2022 - 07.2025
Certificate Of Completion - Secondary Education
Canossa Secondary Education
01.2016 - 11.2019
Certificate Of Completion - Primary Education
Tusiime Primary School
01.2009 - 10.2015
St. Marys Mazinde Juu
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