LISA JOHN LYARUA
Dar Es Salaam
Summary
Personable and dedicated customer service representative with extensive in industry solid team player with upbeat,positive attitude and proven skill in establishing rapport clients.Motivated to maintain customer satisfaction and contribute to company success.Articulate,enthusiastic and results-oriented with demonstrated passion for building relationships,cultivating,partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Service
Vodacom-ISON
09.2023 - 01.2025
- Handle customer complaints,provide appropriate solutions and alternatives within the time limit
- keep records of customer interactions
- process customer accounts and file documents
Legal Consultant
Gotothewater Tech Ltd
08.2020 - 07.2021
- Provide legal guidance to the business
Intern Clientele Officer
Surve Consultants Ltd
08.2019 - 06.2020
- Manage client through proactive customer
- Review and analyze customer complain
- Manage and update customer database
Education
Bachelor of Laws
University of Dar Es Salaam
12-2020
Certificate of Laws
University of Dar Es Salaam
10-2016
Certificates of Microprogram
University of Dar Es Salaam
06-2015
Skills
- Microsoft Office word
- Microsoft Office excel
- Cap and insight system
- Reading
- Public speaking
- Emotional Intelligence
- Leadership
- Youth Empowerment
Certification
- Observation of values of tolerance with other employees,self-respect and personal appearance working standard of department and by-laws,working on agents issue
- Certificate of customer experience advisor-Ison Xperiences 10/13/23
References
- Mr Respicious Kundawa ,Director of surve consultants +255787722244,respecious@surveconsultants.co.tz
- Mr Fortunatus Alfred,Team leader Ison Experience,+255784911039,alfredfortunatus@gmail.com
Languages
English
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Customer Experience Service
Vodacom-ISON
09.2023 - 01.2025
Legal Consultant
Gotothewater Tech Ltd
08.2020 - 07.2021
Intern Clientele Officer
Surve Consultants Ltd
08.2019 - 06.2020
Bachelor of Laws
University of Dar Es Salaam
Certificate of Laws
University of Dar Es Salaam
Certificates of Microprogram
University of Dar Es Salaam
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