LISA JOHN LYARUA
Dar Es Salaam
Summary
Personable and dedicated customer service representative with extensive in industry solid team player with upbeat,positive attitude and proven skill in establishing rapport clients.Motivated to maintain customer satisfaction and contribute to company success.Articulate,enthusiastic and results-oriented with demonstrated passion for building relationships,cultivating,partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Service
Vodacom-ISON
2023.09 - 2025.01
- Handle customer complaints,provide appropriate solutions and alternatives within the time limit
- keep records of customer interactions
- process customer accounts and file documents
Legal Consultant
Gotothewater Tech Ltd
2020.08 - 2021.07
- Provide legal guidance to the business
Intern Clientele Officer
Surve Consultants Ltd
2019.08 - 2020.06
- Manage client through proactive customer
- Review and analyze customer complain
- Manage and update customer database
Education
Bachelor of Laws
University of Dar Es Salaam
2020-12
Certificate of Laws
University of Dar Es Salaam
2016-10
Certificates of Microprogram
University of Dar Es Salaam
2015-06
Skills
- Microsoft Office word
- Microsoft Office excel
- Cap and insight system
- Reading
- Public speaking
- Emotional Intelligence
- Leadership
- Youth Empowerment
Certification
- Observation of values of tolerance with other employees,self-respect and personal appearance working standard of department and by-laws,working on agents issue
- Certificate of customer experience advisor-Ison Xperiences 10/13/23
References
- Mr Respicious Kundawa ,Director of surve consultants +255787722244,respecious@surveconsultants.co.tz
- Mr Fortunatus Alfred,Team leader Ison Experience,+255784911039,alfredfortunatus@gmail.com
Languages
English
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Customer Experience Service
Vodacom-ISON
2023.09 - 2025.01
Legal Consultant
Gotothewater Tech Ltd
2020.08 - 2021.07
Intern Clientele Officer
Surve Consultants Ltd
2019.08 - 2020.06
Bachelor of Laws
University of Dar Es Salaam
Certificate of Laws
University of Dar Es Salaam
Certificates of Microprogram
University of Dar Es Salaam