Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
OperationsManager
LINNET BAHATI TEHINGISA

LINNET BAHATI TEHINGISA

Dar Es Salaam

Summary

A dynamic, team spirited lady willing to offer her expertise in an Organization/ Company utilizing my cutting-edge skills and competencies as well as working with all types of people in any environment. In addition, looking for a challenging position where I could develop my career.

Overview

16
16
years of professional experience

Work History

OPERATIONS / ADMINISTRATIVE ASSOCIATE

UNICEF, Emergency
06.2017 - 06.2021
  • Analyze and maintains an overview of the work of the field office to ensure that timely operational support is provided in general and specialized areas
  • Support management of office premises, establish routine vehicle maintenance and supervisions of staff attendance and logistics
  • Prepare the Deputy Representative’s (Operations) diary and logistical arrangements for any travels planned
  • In addition, ensure issuance of security clearance for travel
  • Provide general office support to the Field Office, arrange appointments, and maintain proper filing and indexing system of all correspondence, administrative directives, and policy documents and instructions
  • Participate in periodic program meetings in the office and/or with partners for specified tasks
  • Organize meetings/workshops and provides support to external visitors related to the program
  • Maintenance of Field office Petty Cash account (record petty cash expenditures and replenishment), maintain office inventory, ensure timely requests for office supplies, collect proforma invoices from office vendors & other service providers, liaise with TCO to facilitate timely payments, support financial forecast for the sub-office
  • As the Certified Ethics Dialogue Facilitator, ensure staff follow organisation policies and provide brush-up training on the same and how to work with Implementing Partners
  • Assists in preparations of correspondence, special reports, evaluations and justifications, as required, on general administrative or specialized tasks that may be of a confidential nature within assigned area of responsibility
  • Ensures accuracy of computation and completeness of documents in line with policies and procedures related to UNICEF assistance
  • Carries out specific assigned tasks for the preparation of programme documents, as per approved Annual Project Workplan; and maintains programme accounts files for easy/timely reference/retrieval; draft computer routine correspondence on cash and supply assistance with internal and external counterparts, and in assigned area of work
  • Assist officers in aspects of accounts maintenance and budget control by providing reports on financial status, procedures, exchange rates, costs and expenditures, and potential funding problems
  • Arranges for and/or attends meetings on a day-to-day administrative matter, participates in discussions of new or revised procedures and practices, interprets and assess the impact of changes, and makes recommendations for follow-up action
  • Participate in the One UN common services meetings and serve as focal point in the field office for the HACT quality assurance activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Branch Administration Manager

First National Bank, FNB
11.2015 - 06.2017
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies
  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives
  • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards
  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
  • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

Frontline Cum Teller Coordinator

First National Bank, FNB
02.2014 - 11.2015
  • Manage risk and compliance of frontline activities
  • Authorizer to all Branch transactions
  • Coach frontline team members to provide the appropriate experience to customers
  • Hold team members accountable through performance management
  • Ensure frontline team members have the appropriate means and abilities
  • Ensure Adherence to service standards

External sales Consultant

First National Bank, FNB
03.2012 - 02.2014
  • Provide research and analytical support to the SME/Consumer Relationship Manager
  • And Team leaders
  • Identify and utilize opportunities to increase market share
  • Canvass for new business by acquiring and in-depth understanding of the respective
  • Micro-market
  • Co-coordinating administrative functions of business portfolios
  • Executing activities
  • Within risk and compliance requirements
  • Monitoring and managing utilization of an agreed facility
  • Assisting and preparing limit proposals
  • Cross selling of appropriate products to business/ consumer clients
  • Apply product knowledge to achieve sales results

Customer service Representative

First National Bank, FNB
06.2011 - 02.2012
  • Contributes to the promotion of the branch by preparing displays, coordinating and distributing promotional materials and organizing functions to boost sales
  • Lead generation specific to inbound tour operators in need of a dedicated encashment service for their clients
  • Engage the customers in a professional way as specified in the service standards
  • Make the customer aware of security information that will assist them in keeping their money as well as online transactions
  • Develops and maintains relationships with new and existing clients in order to capitalise on opportunities to cross-sell products and services to existing and potential clients
  • Opens new accounts, completes associated documentation and loads into the banking system as per policy and procedures
  • Capitalises on opportunities to demonstrate superior customer service during communication with clients and professionals either by phone, correspondence and/or one-on-one meetings, through the provision of courteous, efficient solutions to their needs.

Customer service Officer

National Microfinance Bank, NMB
05.2009 - 06.2011
  • Helping customers manage their funds
  • Answer questions regarding the bank’s products and services
  • Learn sales techniques to entice customers to try new bank products and services
  • Input customer and bank data
  • Train other Bank Customer Service Representatives and bank employees
  • Monitor the finances held at the bank

Data Processing Assistant

02.2007 - 04.2009
  • International Organisation for Migration (I.O.M, Maintaining I.T network and equipment in I.O.M Kibondo
  • Conferring with I.T staff in MRF Nairobi, Manila Administrative Center and Head
  • Quarters to track down and resolve technical problems
  • Providing technical support to I.O.M staff including trouble shooting, software and
  • Hardware installation
  • Conducting I.T related orientation and training to other staff/ users
  • Running, Maintaining and updating the migration health medical database
  • (MIMOSA) including data entry, retrieval and recovery of back up files
  • Following oral and written instructions and guidelines regarding input and output of
  • Computer data
  • Designing queries from the Organisation’s Information system and producing reports
  • Both regular and ad-hoc
  • Providing updated database information for the “on-hold persons” with reasons for hold
  • Establishing and implementing internal document control, in particular handling
  • Security, confidentiality of information in process
  • Ensuring accurate and timely transmission of data and information to I.O.M
  • Operations and partners as required by the project management.

Customer Service Representative (Cargo Terminal)

Swissport (T) Limited
11.2005 - 01.2007
  • Confirming and tracing of arrived and lost shipments (imports);
  • Registering of cargo manifests onto ASYCUDA++ on a daily basis;
  • Preparing Air waybills for accepted shipments where necessary (in relation to the
  • International Air Transport
  • Association (IATA) rules and regulations) and ensuring necessary documents are
  • Attached to the airway bill;
  • Updating the returns and invoice databases for particular airlines;
  • Preparing mail and cargo irregularity reports for follow up and ensure that
  • Respective parties dully sign it;
  • Taking records of shipped and received cargo and ensuring that they are maintained
  • In a proper and secure manner; and
  • Updating the Mercury cargo handling software with the right records and
  • Information.

Education

Advanced Diploma - International, Business and Information Technology

Aspiration Training College, City & Guilds Institute of London
2005

Uganda Advanced Certificate of Education -

Kabojja secondary school
2001

Uganda Certificate Of Education (U -

Uganda Martyrs Secondary School
1999

Certificate (P.L.E) -

Nakasero Primary School
1994

Skills

  • Others: -
  • Computer proficiency (excellent in all Microsoft packages)
  • Strong people management skills and great team player
  • Excellent mentoring and monitoring skills
  • Interpersonal Communication
  • Verbal Communication
  • Written Communication
  • Data Entry
  • Equipment Operation
  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Organization and Time Management
  • Excellent Communication
  • Problem-Solving
  • Team Building
  • Dependable and Responsible

Accomplishments

  • June 2017: - Advanced security in the field training by UNDSS
  • June 2017: -Certificate infleet Management and Fuel monitoring by UNHCR
  • July 2017: - Certificate inPrevention of Sexual Exploitation and Abuse by UNICEF
  • October 2017: - Certificate ofEthics and Integrity at UNICEF
  • October 2017: - Certificate on Harmonised Approach to Cash Transfers (HACT) by UNICEF
  • August 2017: - Training and certificate attained UN CARES: HIV in the workplace
  • August 2017: -Training and certificate attained on Child Rights and why they matter
  • Nov 2013: - Training on Regulatory compliance and Relationship selling
  • June 2012: - Training on Banking Ethics and Business etiquette
  • Dec
  • 2005: - Certificate in Customer Care and Quality Management from Swissport Tanzania Limited.

Languages

English
Advanced (C1)
Swahili
Advanced (C1)
French
Elementary (A2)

Timeline

OPERATIONS / ADMINISTRATIVE ASSOCIATE

UNICEF, Emergency
06.2017 - 06.2021

Branch Administration Manager

First National Bank, FNB
11.2015 - 06.2017

Frontline Cum Teller Coordinator

First National Bank, FNB
02.2014 - 11.2015

External sales Consultant

First National Bank, FNB
03.2012 - 02.2014

Customer service Representative

First National Bank, FNB
06.2011 - 02.2012

Customer service Officer

National Microfinance Bank, NMB
05.2009 - 06.2011

Data Processing Assistant

02.2007 - 04.2009

Customer Service Representative (Cargo Terminal)

Swissport (T) Limited
11.2005 - 01.2007

Advanced Diploma - International, Business and Information Technology

Aspiration Training College, City & Guilds Institute of London

Uganda Advanced Certificate of Education -

Kabojja secondary school

Uganda Certificate Of Education (U -

Uganda Martyrs Secondary School

Certificate (P.L.E) -

Nakasero Primary School

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