LINNET BAHATI TEHINGISA
Dar es Salaam
Summary
Dedicated and focused Senior Administration personnel - Operations who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administration and Finance Assistant
Partnerships for Rural Girls
Dar Es Salaam/ Morogoro, Tanzania
07.2022 - Current
- Provide general financial and administrative support to the Programme Officers in all sections.
- Take own initiative and perform daily work in compliance with annual work schedules and Organization policy.
- Provide assistance in performing and monitoring financial aspects to ensure compliance with budgeted costs in line with (Partnerships for Rural Girls) PRG policies and procedures.
- Assist project team in drafting quarterly and yearly project progress reports concerning financial issues.
- Ensure that PRG procurement rules are followed during procurement activities that are carried out by the project and maintain responsibility for the inventory of the project assets.
- Ensure that all project financial activities are carried out on schedule and within budget to achieve the project outputs.
- Assist in the organization of workshops, seminars, and ensuring a conducive environment for participants.
- Support and guide all staff on administrative matters at Partnerships for Rural Girls.
Operations Cum Administrative Associate
United Nations Children’s Fund (UNICEF)
Kibondo- Kigoma, Tanzania
06.2017 - 06.2021
- Provided general office support to the Field office, arranged appointments, and maintained a proper filing and indexing system for all correspondence, administrative directives, policy documents, and instructions.
- Supported management of office premises, established routine vehicle maintenance and supervision of office drivers and contractors/ consultants.
- Prepared new staff for orientation and onboarding, in collaboration with section chiefs and HR.
- Supported HR at the field office in the preliminary interview process for selected applicants.
- Prepared the annual operations field office budget and shared with Finance and Administration Manager for review and approval
- Provided operational assistance in relation to Field office support / oversight of 6 Local government authorities mainly by: Collecting and maintaining records of approved and expenditure data on Field office support budgets
- Followed up on field office operational performance indicators reports
- Maintained and updated operational policy management and confidential files and records including MOSS (Minimum operational security standards) and updates for country office security plans
- Prepared weekly logistical arrangements for field office staff and ensured hotel bookings have been arranged and confirmed
- Participated in periodic program meetings in the office and/or with partners for specified tasks
- Organized meetings/workshops and provided support to external visitors related to the program
- As the Certified Ethics Dialogue Facilitator, provided training to all field Office staff ensured staff follow organization policies and provided brush-up training on the same and how to work with Implementing Partners
- Maintained Field office Petty Cash account (record petty cash expenditures and replenishment), updated office inventory, ensured timely requests for office supplies, collect proforma invoices from office vendors & other service providers, liaise with TCO to facilitate timely payments, support financial forecast for the sub-office.
- Assisted in preparations of correspondence, special reports, evaluations and justifications, as required, on general administrative or specialized tasks that were of confidential nature within assigned area of responsibility.
- Ensured accuracy of computation and completeness of documents in line with policies and procedures related to UNICEF assistance.
- Arranged for and/or attends meetings on a day-to-day administrative matter, participated in discussions of new or revised procedures and practices, interpreted and assessed the impact of changes, and made recommendations for follow-up action.
- Participated in the One UN common services meetings and served as focal point in the field office for the HACT quality assurance activities.
Acting Branch Administrator
First National Bank (FNB)
Dar Es Salaam , Tanzania
11.2015 - 06.2017
- Managed costs/expenses within approved budget to achieve cost efficiencies.
- Delivered exceptional service that exceeded customers' expectations through proactive, innovative and appropriate solutions.
- Cultivated and managed objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
- Proactively supervised the team to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Complied with governance in terms of legislative and audit requirements.
- Tracked, controlled and influenced activities with the specific aim to increase and improve operational efficiencies
- Collated, managed and reported on daily / weekly / monthly branch operational progress as aligned to strategic objectives
- Ensured appropriate skilling and adequate capacity of team members for the adherence to operational and service standards
- Managed performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies
Frontline Cum Teller Coordinator
First National Bank (FNB)
Dar Es Salaam , Tanzania
02.2014 - 11.2015
- Managed risk and compliance of frontline activities.
- Authorised all Branch operations transactions.
- Coached frontline team members to provide the appropriate experience to customers
- Held team members accountable through performance management
- Ensured frontline team members have the appropriate skills to performance their duties effectively.
- Ensured adherence to the Bank service standards.
External Sales Consultant
First National Bank (FNB)
Dar Es Salaam , Tanzania
03.2012 - 02.2014
- Provided research and analytical support to the SME/Consumer Relationship Manager and Team leaders
- Identified and utilised opportunities to increase market share in retail and corporate banking.
- Canvassed for new business by acquiring and in-depth understanding of the respective micro-market.
- Co-coordinated administrative functions of business portfolios.
- Executed activities within risk and compliance requirements.
- Assisted and prepared limit proposals
- Cross selling of appropriate products to business/ consumer clients
- Applied product knowledge to achieve sales results
Customer Service Representative
First National Bank (FNB)
Dar Es Salaam , Tanzania
06.2011 - 02.2012
- Contributed to the promotion of the branch by preparing displays, coordinating, and distributing promotional materials, and organizing functions to boost sales.
- Lead generation specific to inbound tour operators in need of a dedicated encashment service for their clients.
- Engaged the customers in a professional way, as specified in the Bank service standards.
- Developed and maintained relationships with new and existing clients in order to capitalize on opportunities to cross-sell products and services to existing and potential clients
- Opened new accounts, completed associated documentation and lodged all into the banking system as per policy and procedures
Customer Service Officer
National Microfinance Bank (NMB)
Mwanza, Tanzania
05.2009 - 06.2011
- Provided customers with accurate and timely information regarding their accounts.
- Maintained confidentiality of customer information according to bank regulations.
- Identified opportunities for improvement in operational processes by recognizing trends in customer complaints or feedback.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Conducted courtesy calls to customers to follow up on any outstanding issues or problems they may have experienced with their accounts.
Data Processing Assistant
International Organisation for Migration (I.O.M)
Dar Es Salaam / Kibondo
02.2007 - 04.2009
- Maintained I.T network and equipment in I.O.M Kibondo while coordinating with IOM Regional Office in Nairobi.
- Conferred with I.T staff in MRF Nairobi, Manila Administrative Center and Head quarters to track down and resolve technical problems
- Provided technical support to I.O.M staff including trouble shooting, software and hardware installation
- Assisted senior staff members in developing training materials used by junior staff members when learning how to use various software applications related to their job duties.
- Maintained and updated the migration health medical database (MIMOSA) including data entry, retrieval and recovery of back up files
- Implemented quality control measures throughout the entire process of collecting, inputting, verifying and outputting large amounts of digital information.
- Designed queries from the Organization’s Information system and produced reports both regular and ad-hoc
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Established and implemented internal document control, in particular handling, security, confidentiality of information in process
- Ensured accurate and timely transmission of data and information to I.O.M Operations and partners as required by the project management
Customer Service Representative (Cargo Terminal) Cum Cargo Supervisor I
Swissport (T) Limited
Dar Es Salaam , Tanzania
11.2005 - 01.2007
- Confirmed and traced arrived and lost shipments (imports)
- Registered cargo manifests onto the company Information system on a daily basis.
- Prepared Air waybills for accepted shipments where necessary (in relation to the International Air Transport Association (IATA) rules and regulations) and ensured necessary documents are attached to the airway bill.
- Updated the returns and invoice databases for airlines especially Air Tanzania.
- Prepared mail and cargo irregularity reports for follow up and ensured that respective parties duly sign it.
Education
International Advanced Diploma - Business and Information Technology
Aspiration Training College
UK01.2005
Uganda Advanced Certificate of Education -
Kabojja secondary school
Uganda01.2002
Uganda Certificate Of Education -
Uganda Martyrs Secondary School
Namugongo, Uganda01.1999
Primary Leaving Examination Certificate -
Nakasero Primary School
Kampala, Uganda01.1994
Skills
- communication skills
- Organisation and Time management skills
- Problem-solving skills
- Team work and leadership skills
- Customer service/staff orientation
- Conversant in all Microsoft office suite
- Innovative and critical thinking skills
References
- Richard Kituli, Branch Administration Manager, First National Bank, +255 713 321 335, rkituli@gmail.com
- Ramadhani Hangwa, Programme Analyst, UNFPA Tanzania, P. O. Box 1131, Dar es Salaam, +255 767 800 526, hangwa@unfpa.org
Training
- Certificate in Prevention of Sexual Harassment and Abuse of Authority, UNICEF, 01/01/24
- Certificate in Public Health Reporting, 01/01/24
- Advanced security in the field training, UNDSS, 05/01/20
- Certificate in fleet Management and Fuel monitoring, UNHCR, 05/01/20
- Certificate in Prevention of Sexual Exploitation and Abuse, UNICEF, 04/01/19
- Certificate of Ethics and Integrity, UNICEF, 04/01/19
- Certificate on Harmonised Approach to Cash Transfers (HACT), UNICEF, 10/01/17
- Training and certificate attained UN CARES: HIV in the workplace, 08/01/17
- Training and certificate attained on Child Rights and why they matter, 08/01/17
- Training on Regulatory compliance and Relationship selling, 11/01/13
- Training on Banking Ethics and Business etiquette, 06/01/12
- Certificate in Cargo Handling, Swissport Tanzania Limited, 08/01/05
- Certificate in Dangerous goods Awareness, Swissport Tanzania Limited, 11/01/05
- Certificate in Ramp/ Fire safety Awareness, Swissport Tanzania Limited, 11/01/05
- Certificate in Customer Care and Quality Management, Swissport Tanzania Limited, 12/01/05
- Certificate in Cargo Rating and Mercury system, Swissport Tanzania Limited, 12/01/05
Personal Information
- Gender: Female
- Nationality: Tanzanian
Mobilenumbers
- +255 763 588 434
- +255 627 900 347
Certification
Jan 2024: Certificate in Prevention of Sexual Harassment and Abuse of Authority by UNICEF.
Jan 2024: Certificate in Public Health Reporting.
May 2020: - Advanced security in the field training by UNDSS.
May 2020: - Certificate in fleet Management and Fuel monitoring by UNHCR.
April 2019: - Certificate in Prevention of Sexual Exploitation and Abuse by UNICEF.
April 2019: - Certificate of Ethics and Integrity at UNICEF.
October 2017: - Certificate on Harmonised Approach to Cash Transfers (HACT) by UNICEF.
August 2017: - Training and certificate attained UN CARES: HIV in the workplace.
August 2017: - Training and certificate attained on Child Rights and why they matter.
Nov 2013: - Training on Regulatory compliance and Relationship selling.
June 2012: - Training on Banking Ethics and Business etiquette.
Aug 2005: - Certificate in Cargo Handling from Swissport Tanzania Limited
Nov 2005: - Certificate in Dangerous goods Awareness from Swissport Tanzania Limited
Nov 2005: - Certificate in Ramp/ Fire safety Awareness from Swissport Tanzania Limited
Dec. 2005: - Certificate in Customer Care and Quality Managementfrom Swissport Tanzania Limited
Dec 2005: - Certificate in Cargo Rating and Mercury systemfrom Swissport Tanzania Limited
Timeline
Administration and Finance Assistant
Partnerships for Rural Girls
07.2022 - Current
Operations Cum Administrative Associate
United Nations Children’s Fund (UNICEF)
06.2017 - 06.2021
Acting Branch Administrator
First National Bank (FNB)
11.2015 - 06.2017
Frontline Cum Teller Coordinator
First National Bank (FNB)
02.2014 - 11.2015
External Sales Consultant
First National Bank (FNB)
03.2012 - 02.2014
Customer Service Representative
First National Bank (FNB)
06.2011 - 02.2012
Customer Service Officer
National Microfinance Bank (NMB)
05.2009 - 06.2011
Data Processing Assistant
International Organisation for Migration (I.O.M)
02.2007 - 04.2009
Customer Service Representative (Cargo Terminal) Cum Cargo Supervisor I
Swissport (T) Limited
11.2005 - 01.2007
International Advanced Diploma - Business and Information Technology
Aspiration Training College
Uganda Advanced Certificate of Education -
Kabojja secondary school
Uganda Certificate Of Education -
Uganda Martyrs Secondary School
Primary Leaving Examination Certificate -
Nakasero Primary School
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