LINA R. MUSHI
Arusha
Summary
Corporate Travel Consultant with a laser-like focus on marketing and providing customer satisfaction. Career success in travel and hospitality for private, global, and corporate customers. Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share, and cement industry dominance for demanding customers. Focused, performance-minded manager with skills in project management, team building and stakeholder relations. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
7
7
years of professional experience
Work History
Travel Consultant
Swaiba Tours and Travel
Arusha,
10.2021 - Current
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Resolve travel issues, complaints, and refunds, thus increasing customer relationships.
- Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities leads to an increase in market base.
- Sell fare tickets to clients via the Travelport System.
- Attending conferences and industry events.
- Collecting, handling, and documenting payments for travel services and associated fees.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Monitored competitors' prices and offerings to maintain competitive edge in the market.
Business Development Executive
Edstates Africa Tours and Travel
Arusha,
01.2019 - 08.2021
- Developed and implemented a tourism marketing plan for Estates, working closely with hotels, restaurants, and the country's attractions, which boosted the company's reputation.
- Produced promotional material and displays, prepared reports, and made presentations.
- Maintained relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements, which improved sales by 10%.
- Plan and organize vacation travel for individuals or groups.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Sell flight tickets to clients via Travel Port System.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Sales Associate
Irvine's Tanzania Ltd
Arusha, Tanzania
08.2020 - 08.2020
- Trained and served as a peer coach for new sales associates.
- Educated customers about company products and services
- Teamed up with supervisors to ensure proper customer service.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices, and services.
Sales Assistant
King's Enterprises
Kilimanjaro
10.2017 - 12.2018
- Worked with vendors to complete projects according to schedule and specifications.
- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Performed regular price checks to ensure competitive pricing.
- Assisted customers with returns, exchanges, and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints on time.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
Sales Associate
Creation Lamis
Dar es salaam, Tanzania
07.2017 - 07.2017
- Trained and served as a peer coach for new sales associates.
- Welcoming customers to the store and answering their queries.
- Sold company products by establishing contact and developing relationships with new and existing customers.
- Generated new sales leads to achieve and exceed sales goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Masters in Project Management - Project Management
ESAMI University
Arusha, Tanzania11.2025
Bachelor of Commerce - Marketing
University of Dar Es Salaam
Dar Es Salaam Tanzania12.2017
Advanced Certificate of Secondary Education - Economics, Commerce And Accounting
Weruweru Girl's Secondary School
Tanzania, Kilimanjaro Tanzania05.2014
Ordinary Certificate of Secondary Education - Business Studies
Kibosho Girl's Secondary School
Tanzania, Kilimanjaro Tanzania10.2011
Skills
- Travel Reservation Booking using the Travel Port System
- Travel Arrangements and coordination
- Documentation development
- GDS knowledge
- Sales, Collaboration, and Negotiation
- Excellent communication skills
- Creative thinking and multitasking
- Dependable and Responsible
- Active Teamplayer
- Flexible and Adaptable
- Administrative tasks
- Risk Management
- Data Analysis
- Project Management
- Purchasing and procurement
References
- Mr. Robert Silayo Managing Director Swaiba Tours and Travel +255
762889010 roberts10624@gmail.com - Mr. James Ngai Executive Director Edstates Africa Tours & Travel
+255 743942249 jamesg260@gmail.com - Mr. Jeremiah Kilato Marketing & Business Development Manager
Irvine's Tanzania +255 677 083908 jeremiah@irvines.co.tz
Timeline
Travel Consultant
Swaiba Tours and Travel
10.2021 - Current
Sales Associate
Irvine's Tanzania Ltd
08.2020 - 08.2020
Business Development Executive
Edstates Africa Tours and Travel
01.2019 - 08.2021
Sales Assistant
King's Enterprises
10.2017 - 12.2018
Sales Associate
Creation Lamis
07.2017 - 07.2017
Masters in Project Management - Project Management
ESAMI University
Bachelor of Commerce - Marketing
University of Dar Es Salaam
Advanced Certificate of Secondary Education - Economics, Commerce And Accounting
Weruweru Girl's Secondary School
Ordinary Certificate of Secondary Education - Business Studies
Kibosho Girl's Secondary School
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