LILIAN MBOYA

• Monitored financial performance of the branch on a monthly basis.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Performed regular audits of financial records in order to ensure accuracy.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Resolved escalated customer complaints in a timely manner.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Participated in community events to promote brand awareness.
• Provided feedback on employee performance evaluations conducted by supervisors.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Established and built customer relationships through targeted outreach and initiatives.

• Monitored financial performance of the branch on a monthly basis.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Performed regular audits of financial records in order to ensure accuracy.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Resolved escalated customer complaints in a timely manner.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Participated in community events to promote brand awareness.
• Developed strategies to increase customer satisfaction and loyalty.
• Conducted regular performance reviews for all employees in the branch.
• Established and built customer relationships through targeted outreach and initiatives.

• Monitored financial performance of the branch on a monthly basis.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Resolved escalated customer complaints in a timely manner.
• Managed staff scheduling, hiring and training processes.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Identified opportunities for process improvement initiatives within the branch.
• Provided feedback on employee performance evaluations conducted by supervisors.
• Developed strategies to increase customer satisfaction and loyalty.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Established and built customer relationships through targeted outreach and initiatives.
• Increased efficiency and drove branch revenue by optimizing daily operations.

• Team Leader for the following units at Branch level; Operations, Credit, Customer Service, Agency Banking and Merchant Acquisition.
• Ensure compliance to Policies and Procedures
• Plan and Lead branch marketing campaigns and customer acquisition
• Team building and staff retention.
• Conduct monthly performance review sessions.
• Conducted regular performance evaluations of development staff members.
• Conducted performance evaluations and provided coaching and feedback to team members.
• Initiate Corporate and Retail Business Relationships

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Utilized various software and tools to streamline processes and optimize performance.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
• Ensured compliance with industry regulations and company policies.
• Scan and Develop marketing plans for Bank's products and services offered
• Train and Coach Relationship Managers
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Facilitated communication between different teams within the organization through regular meetings.
• Analyzed customer feedback data to generate reports on customer satisfaction levels.
• Facilitate customer retention and relationship management

• Negotiated business deals with corporate customers.
• Analyzed customer feedback to improve services offered.
• Monitored performance metrics of existing relationships.
• Identified customer needs, preferences and trends for proper product mapping.
• 
  
• Advised on best practices for optimizing customer experience across all channels.
• Organized promotional events to build brand awareness among clients.
• Facilitated cross-selling opportunities between different departments
• Built long-term relationships with clients by utilizing active listening, effective communication and dynamic interpersonal skills and relations.

• Monitored financial performance of the branch on a monthly basis.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Resolved escalated customer complaints in a timely manner.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Participated in community events to promote brand awareness.
• Conducted regular performance reviews for all employees in the branch.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Planned work schedules to maintain adequate staffing levels.
• Designed sales and service strategies to improve revenue and retention.
• Facilitated Customer Retention and Relationship Management

NB: BRANCH MANAGER FOR THE FOLLOWING BRANCHES; MOSHI, KARIKAOO, ARUSHA AND UBUNGO PLAZA

• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Monitored credit officers' productivity levels on a regular basis to identify areas of improvement.
• Created new strategies for improving customer service standards and timely loan repayments within the organization.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Developed strategies to improve Credit team performance and productivity.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Implemented quality control measures, significantly reducing non performing loans.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Trained new employees on policies, job duties, and performance expectations.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.

• Identified opportunities for cross-selling loan products and other Bank's products and services.
• Negotiated terms and conditions of loan contracts.
• Developed and maintained relationships with potential customers to increase loan business.
• Prepared reports detailing loan portfolio performance metrics.
• Participated in community events to promote bank's consumer lending services.
• Assisted in the development of new products and services for loan customers.
• Performed quality assurance reviews on all closed loans for compliance purposes.
• Provided customer service support throughout the entire process from application through closing.
• Analyzed financial data to determine the feasibility of granting loans.
• Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
• Verified accuracy of loan documents prior to approval.
• Attended periodic training sessions related to consumer lending operations.
• Executed loan origination process and ordered credit reports, appraisals and ensured timely loan instalment repayments.

• Identified and collected data from various sources
• Prepared reports on research findings for presentation to senior management.
• Organized focus groups to collect qualitative data on target populations.
• Attended meetings with internal staff members or external clients as necessary.
• Maintained accurate records of all activities related to assigned research tasks.