Lilian Wiliam Matimbwi
Dar es Salaam
Summary
Banking and financial services professional with a focus on operations and compliance. Demonstrates expertise in managing operational risks, ensuring adherence to regulatory standards, and delivering effective customer solutions. Strong analytical and problem-solving abilities enhance efficiency and maintain quality in fast-paced financial environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
OPERATIONS OFFICER
RMB Tanzania Limited
01.2026 - Current
- Monitored compliance with internal policies and regulatory requirements to uphold operational integrity.
- Strengthen internal controls and support the mitigation of operational and financial risks.
- Executed operational and financial activities to enhance overall business performance.
- Provide operational support in resolving financial, compliance, and process-related issues.
- Manage reconciliation and exception processes, ensuring timely investigation and resolution of discrepancies.
- Coordinate with relevant teams to resolve operational issues and maintain smooth business processes.
- Identified process gaps and recommended improvements to strengthen operational control and efficiency.
RELATIONSHIP OFFICER – OPERATIONS
Equity Bank Tanzania Limited
09.2023 - 01.2025
- Managed retail customer relationships, driving customer retention, service quality, and business growth.
- Managed customer onboarding and account opening, ensuring compliance with KYC, AML, and regulatory requirements to mitigate risk.
- Supported loan processing, documentation, and follow-up, facilitating efficient portfolio monitoring to ensure customer satisfaction.
- Promoted banking products, identifying cross-selling opportunities that enhanced customer value and increased revenue potential.
- Resolved customer queries and service issues, ensuring timely and effective resolution.
- Processed banking transactions accurately while maintaining operational controls and confidentiality.
- Supported fraud monitoring, risk identification, and compliance with internal policies and procedures.
- Supported branch operations, reconciliations, and audit requirements to maintain operational efficiency.
TAX OFFICER – INTERNSHIP
Tanzania Revenue Authority (TRA)
Arusha
07.2022 - 09.2022
- Guided taxpayers through tax compliance processes and addressed inquiries to ensure understanding.
- Facilitated VAT and Skills Development Levy (SDL) collection efforts to enhance revenue generation.
- Aided in enforcing tax laws and regulatory requirements to promote compliance and accountability.
- Supported the supervision and compliance monitoring of Electronic Fiscal Devices (EFDs).
- Maintained accurate taxpayer records and supporting documentation.
Education
Bachelor of Science - Accounting and Taxation
Moshi Co-operative University (MoCU)
School Of Accounting01-2023
Advanced Certificate of Secondary Education (ACSEE) -
Loreto Girls Secondary School
01-2020
Certificate of Secondary Education (CSEE) -
Maghabe Secondary School
01-2017
Primary Education Certificate (CCPE) -
St. Agnes Chipole Primary School
Skills
- Banking Operations & Financial Controls
- Reconciliation & Exception Management
- KYC, AML & Regulatory Compliance
- Operational Risk & Fraud Controls
- Financial Reporting & Data Analysis
- Loan Processing & Portfolio Monitoring
- Customer Onboarding & Account Management
- Process Improvement & Issue Resolution
- Audit & Internal Control Support
- Microsoft Excel & Reporting
- Stakeholder & Cross-functional Coordination
- TAT Management & Attention to Detail
Personal Information
- Date of Birth: 2001-08-14
- Gender: Female
- Nationality: Tanzanian
Certification
Certified Professional Banker (CPB) – Ongoing
PROFESSIONAL TRAINING
Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF) and Counter-Proliferation Financing (CPF)
Timeline
OPERATIONS OFFICER
RMB Tanzania Limited
01.2026 - Current
RELATIONSHIP OFFICER – OPERATIONS
Equity Bank Tanzania Limited
09.2023 - 01.2025
TAX OFFICER – INTERNSHIP
Tanzania Revenue Authority (TRA)
07.2022 - 09.2022
Bachelor of Science - Accounting and Taxation
Moshi Co-operative University (MoCU)
Advanced Certificate of Secondary Education (ACSEE) -
Loreto Girls Secondary School
Certificate of Secondary Education (CSEE) -
Maghabe Secondary School
Primary Education Certificate (CCPE) -
St. Agnes Chipole Primary School