Lilian Kingstone Mwakabalile
Dar Es Salaam,02
Summary
Internal auditing professional with expertise in conducting internal audits to ensure regulatory compliance and operational efficiency and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in financial analysis and internal controls. Reliable and effective communicator, known for integrity and precision in evaluating and enhancing organizational practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Internal Auditor
Akiba Commercial Bank
11.2020 - Current
- Conducted internal audits to evaluate compliance with regulations.
- Documented audit findings and recommended corrective actions to enhance processes.
- Collaborated with various departments to gather necessary data for audits.
- Participated in training sessions to develop skills in auditing methodologies and standards.
- Prepared detailed audit reports summarizing findings, recommendations, and action plans for senior management review.
- Collaborated with audit teams in identifying areas of risk and potential improvement.
- Evaluated risk management processes and recommended improvements to mitigate potential financial and operational risks.
- Ensures that procedures and controls are being observed.
- Monitored the implementation of audit recommendations, ensuring timely corrective actions were taken by relevant departments.
- Assisted in the preparation of annual audit plans based on risk assessments and organizational priorities.
- Conducted follow-up audits to assess the effectiveness of corrective actions taken in response to previous audit findings.
- Managed multiple audit assignments simultaneously, ensuring adherence to deadlines and quality standards.
Supervisor Digital Financial Services.
Akiba Commercial Bank
01.2015 - 10.2020
- Liaising with MNOs and Money transfer companies to ensure wakala and money transfer services in the bank are done as per the established agreement/contact.
- Posting all money transfer transactions within given limits. · Downloading and analysing daily reports for super agent and money transfer transactions from the system.
- Reconciliation of all super agent and money transfer accounts.
- Daily monitoring of super agent and money transfer account balances.
- Liaison person between branches and money transfer companies.
- Monitor transactions and report any anomalies for further investigation.
- Engaged with customers to gather feedback on digital services, utilizing insights for product enhancements.
- Prepare weekly and monthly commission reports to share with management.
Senior Bank Officer
Akiba Commercial Bank
08.2010 - 12.2014
- Managed daily cash transactions and ensured compliance with financial regulations.
- Conducted thorough ATM reconciliations to identify discrepancies and resolve issues efficiently.
- Provided exceptional customer service by addressing inquiries and resolving complaints in a timely manner.
- Collaborated with team members to enhance the customer experience and streamline service delivery.
- Monitored and analyzed transaction reports to detect and prevent fraudulent activities.
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Trained new staff on operational procedures and customer service standards to maintain high performance levels.
- Facilitated communication between departments to resolve operational issues and improve service delivery.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Streamlined the ATM replenishment process, reducing downtime and improving service availability.
Education
Bachelor of Commerce - Finance
University of Dar Es Salaam
Dar Es Salaam, Tanzania11-2009
Skills
- Audit planning
- Daily audits
- Attention to detail
- Team collaboration
- Risk management
- Clear communication
- Operational Efficiency
- Analytical Skills
Certification
- CPA - Certified Public Accountant
Timeline
Internal Auditor
Akiba Commercial Bank
11.2020 - Current
Supervisor Digital Financial Services.
Akiba Commercial Bank
01.2015 - 10.2020
Senior Bank Officer
Akiba Commercial Bank
08.2010 - 12.2014
Bachelor of Commerce - Finance
University of Dar Es Salaam
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