Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LILA ABDALLAH

Dar es Salaam

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

RESERVANS TICKETING DIRECTOR

FOURWINGS TRAVEL & TOURS
07.2025 - Current
  • Assisted in developing operational strategies to enhance team efficiency and productivity.
  • Supported project management by coordinating schedules and resources for successful project execution.
  • Contributed to process improvement initiatives, identifying areas for increased efficiency and effectiveness.
  • Facilitated communication between departments to ensure alignment on goals and objectives.

SENIR CUSTOMER SALES & SERVICE AGENT

Emirates Airlines
04.2007 - 02.2025
  • Provided exceptional customer support by resolving inquiries and issues efficiently.
  • Managed service requests and maintained accurate records in the customer management system.
  • Collaborated with team members to streamline processes and improve service delivery standards.
  • Trained new employees on operational procedures and best practices for customer service excellence.

RESERVATIONS AND TICKET AGENT

Precision Airlines
02.2005 - 03.2007
  • Assisted customers with ticket purchases and inquiries, ensuring a positive experience.
  • Managed cash register operations, accurately processing transactions and maintaining accountability.
  • Provided information on schedules, routes, and pricing to enhance customer understanding.
  • Collaborated with team members to streamline ticketing processes and improve service efficiency.
  • Kept passengers informed about flight status updates via timely announcements and personal interactions.

Education

No Degree - CERTIFICATE OF ACHIEVEMENT

TRAVELPORT GALILEO PROFESSIONAL COURSE
Dar Es Salaam, Tanzania
05-2025

No Degree - CERTIFICATE OF RESERVATIONS ESSENTIALS (RYPTIC)

AMADEUS
DAR ES SALAAM
04-2025

No Degree - CERTIFICATE IN FARES AND PRICING ESSENTIALS (CRYPT

AMADEUS
Dar Es Salaam, Tanzania
04-2025

No Degree - TICKETING

CERTIFICATE IATA/UFTAA FOUNDATION COUSE
UPEO LERNING CENTRE
03-2006

No Degree - CERTIFICATE GLOBAL DISTRIBUTION SYSTEM (GDS)

GALILEO LEARNING CENTRE
Dar Es Salaam, Tanzania
03-2006

No Degree - CERTIFICATE OF SECONDARY EDUCATION

KIGURUNYEMBE SECONDARY SCHOOL
Morogoro, Tanzania
11-2001

No Degree - CERTIFICATE COMPUTER COURSES

COMPUTER WORLD TRAINING CENTRE
Dar Es Salaam, Tanzania
11-1998

Skills

  • Relationship building
  • Flexible and adaptable
  • Friendly, positive attitude
  • Decision-making
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Proficient computer skills

Certification

Emirates najm award in recognition of initiative abd commitment to achieve proactively suggesting solution to problem as they accur

Timeline

RESERVANS TICKETING DIRECTOR

FOURWINGS TRAVEL & TOURS
07.2025 - Current

SENIR CUSTOMER SALES & SERVICE AGENT

Emirates Airlines
04.2007 - 02.2025

RESERVATIONS AND TICKET AGENT

Precision Airlines
02.2005 - 03.2007

No Degree - CERTIFICATE OF ACHIEVEMENT

TRAVELPORT GALILEO PROFESSIONAL COURSE

No Degree - CERTIFICATE OF RESERVATIONS ESSENTIALS (RYPTIC)

AMADEUS

No Degree - CERTIFICATE IN FARES AND PRICING ESSENTIALS (CRYPT

AMADEUS

No Degree - TICKETING

CERTIFICATE IATA/UFTAA FOUNDATION COUSE

No Degree - CERTIFICATE GLOBAL DISTRIBUTION SYSTEM (GDS)

GALILEO LEARNING CENTRE

No Degree - CERTIFICATE OF SECONDARY EDUCATION

KIGURUNYEMBE SECONDARY SCHOOL

No Degree - CERTIFICATE COMPUTER COURSES

COMPUTER WORLD TRAINING CENTRE

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