LILA ABDALLAH
Dar es Salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RESERVANS TICKETING DIRECTOR
FOURWINGS TRAVEL & TOURS
07.2025 - Current
- Assisted in developing operational strategies to enhance team efficiency and productivity.
- Supported project management by coordinating schedules and resources for successful project execution.
- Contributed to process improvement initiatives, identifying areas for increased efficiency and effectiveness.
- Facilitated communication between departments to ensure alignment on goals and objectives.
SENIR CUSTOMER SALES & SERVICE AGENT
Emirates Airlines
04.2007 - 02.2025
- Provided exceptional customer support by resolving inquiries and issues efficiently.
- Managed service requests and maintained accurate records in the customer management system.
- Collaborated with team members to streamline processes and improve service delivery standards.
- Trained new employees on operational procedures and best practices for customer service excellence.
RESERVATIONS AND TICKET AGENT
Precision Airlines
02.2005 - 03.2007
- Assisted customers with ticket purchases and inquiries, ensuring a positive experience.
- Managed cash register operations, accurately processing transactions and maintaining accountability.
- Provided information on schedules, routes, and pricing to enhance customer understanding.
- Collaborated with team members to streamline ticketing processes and improve service efficiency.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
Education
No Degree - CERTIFICATE OF ACHIEVEMENT
TRAVELPORT GALILEO PROFESSIONAL COURSE
Dar Es Salaam, Tanzania05-2025
No Degree - CERTIFICATE OF RESERVATIONS ESSENTIALS (RYPTIC)
AMADEUS
DAR ES SALAAM04-2025
No Degree - CERTIFICATE IN FARES AND PRICING ESSENTIALS (CRYPT
AMADEUS
Dar Es Salaam, Tanzania04-2025
No Degree - TICKETING
CERTIFICATE IATA/UFTAA FOUNDATION COUSE
UPEO LERNING CENTRE03-2006
No Degree - CERTIFICATE GLOBAL DISTRIBUTION SYSTEM (GDS)
GALILEO LEARNING CENTRE
Dar Es Salaam, Tanzania03-2006
No Degree - CERTIFICATE OF SECONDARY EDUCATION
KIGURUNYEMBE SECONDARY SCHOOL
Morogoro, Tanzania11-2001
No Degree - CERTIFICATE COMPUTER COURSES
COMPUTER WORLD TRAINING CENTRE
Dar Es Salaam, Tanzania11-1998
Skills
- Relationship building
- Flexible and adaptable
- Friendly, positive attitude
- Decision-making
- Customer service
- Problem-solving
- Teamwork and collaboration
- Proficient computer skills
Certification
Emirates najm award in recognition of initiative abd commitment to achieve proactively suggesting solution to problem as they accur
Timeline
RESERVANS TICKETING DIRECTOR
FOURWINGS TRAVEL & TOURS
07.2025 - Current
SENIR CUSTOMER SALES & SERVICE AGENT
Emirates Airlines
04.2007 - 02.2025
RESERVATIONS AND TICKET AGENT
Precision Airlines
02.2005 - 03.2007
No Degree - CERTIFICATE OF ACHIEVEMENT
TRAVELPORT GALILEO PROFESSIONAL COURSE
No Degree - CERTIFICATE OF RESERVATIONS ESSENTIALS (RYPTIC)
AMADEUS
No Degree - CERTIFICATE IN FARES AND PRICING ESSENTIALS (CRYPT
AMADEUS
No Degree - TICKETING
CERTIFICATE IATA/UFTAA FOUNDATION COUSE
No Degree - CERTIFICATE GLOBAL DISTRIBUTION SYSTEM (GDS)
GALILEO LEARNING CENTRE
No Degree - CERTIFICATE OF SECONDARY EDUCATION
KIGURUNYEMBE SECONDARY SCHOOL
No Degree - CERTIFICATE COMPUTER COURSES
COMPUTER WORLD TRAINING CENTRE