Lidya Boniphace Mbwambo
Kilimanjaro
Summary
Gifted tour professional dedicated to giving guests memorable experiences. Delivers on promised entertainment or education for site-specific tours. Focused on continuously improving tours with new information and better group management.
Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tour Guide
Just Kilimanjaro
Kilimanjaro, Tanzania
09.2022 - Current
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
Mountain Porter
Borderless Expeditions
Arusha, Tanzania
10.2023 - 10.2024
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Greeted customers and provided assistance with their needs.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Monitored access points within the facility to prevent unauthorized entry or exit.
- Loaded customer orders into vehicles for transport.
- Assisted in unloading merchandise from delivery trucks.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Inspected equipment for proper functioning and reported any issues to management.
Protocol Officer
Arusha International Conference Centre
Arusha, Tanzania
04.2023 - 08.2023
- Assisted in the development of political strategies for international relations initiatives.
- Monitored media coverage of international affairs topics to assess public opinion and sentiment towards foreign governments or organizations.
- Assisted in developing standard operating procedures for conducting protocol activities efficiently.
- Maintained up-to-date records of all protocol activities conducted at the embassy or consulate.
- Coordinated travel logistics for visiting dignitaries including flight schedules, hotel bookings and security arrangements.
- Managed the preparation of documents for guest arrivals including visas, transportation arrangements, accommodations and itineraries.
- Organized press events with visiting representatives from foreign governments or organizations.
Education
Bachelor in International Relations And Diplomacy - International Relations And Diplomacy
Dr. Salim Ahmed Salim Centre For Foreign Relations
Dar Es Salaam07-2024
Advanced Certificate of Secondary Education - History, Kiswahili And Language
Machame Girls Secondary School
Hai-Kilimanjaro05-2021
Certificate of Secondary Education - Arts Education
Mkuu Secondary School
Rombo-Kilimanjaro11-2018
Certificate of Primary Education -
J K Nyerere Primary School
Moshi-Kilimanjaro10-2014
Skills
- Customer service
- Event coordination
- Team collaboration
- Travel recommendations
- Conflict resolution
- Tour planning
- Food and beverage sales
- Environmental awareness
Languages
Swahili
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Certification
- Emergency First Aid Training
- Mountain Tour Guiding
Affiliations
- Hiking
- Cycling
- Travelling
- Environmental Conservation
Websites
Timeline
Mountain Porter
Borderless Expeditions
10.2023 - 10.2024
Protocol Officer
Arusha International Conference Centre
04.2023 - 08.2023
Tour Guide
Just Kilimanjaro
09.2022 - Current
Bachelor in International Relations And Diplomacy - International Relations And Diplomacy
Dr. Salim Ahmed Salim Centre For Foreign Relations
Advanced Certificate of Secondary Education - History, Kiswahili And Language
Machame Girls Secondary School
Certificate of Secondary Education - Arts Education
Mkuu Secondary School
Certificate of Primary Education -
J K Nyerere Primary School
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