Liberius Silas
Morogoro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Njombe Town Council Bus Terminal
Njombe, Tanzania
01.2023 - 01.2024
- Maintained up-to-date knowledge within the Bus Terminal and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Administrator
China Civil Engineering Construction Corporation
Morogoro, Tanzania
01.2018 - 01.2019
- Maintained confidentiality of sensitive information related to personnel matters.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked employee attendance records according to company policy standards.
Claims Officer (Field Practice and Trainings)
National Health Insurance Fund (NHIF)
Morogoro
04.2017 - 07.2017
- Investigated customer claims and collected evidence, such as medical records, photos, police reports.
- Resolved customer complaints in a timely manner by providing clear explanations of policies and procedures.
- Maintained accurate records of all claims processed and updated case management software accordingly.
- Provided guidance and advice to customers regarding their insurance coverage options.
- Ensured that all documents related to the claim are properly completed and filed in an organized manner.
- Examined claims, records and procedures to grant approval of coverage.
Education
Bachelor of Business Administration -
Jordan University College
Morogoro - Tanzania01.2017
Advanced Diploma - Philosophy, and religious Studies
Kibosho Senior Seminary
Moshi - Tanzania01.2013
Advanced Certificate of Secondary Education -
Saint Charles Rwanga Katoke Seminary
Kagera - Tanzania01.2010
Ordinary Certificate of Secondary Education -
Apostles of Jesus Bukinda Seminary
Uganda01.2007
Certificate of Primary Education -
Nshambya Primary School
Bukoba - Tanzania01.2003
Skills
- Strategic thinking
- Customer service
- Business administration
- Sales forecasting
- Strategic planning
- Team leadership
- Team motivation techniques
- Marketing tactics
- Time management
- Sales strategies
- Team motivation
- Sales growth
- Customer service and satisfaction
Hobbies and Interests
- Participation in professional dialogue
- Reading and listening to news
- Networking
- Listening to music
- Interacting with people
References
REVOCATUS RUGEIYAMU, TASAF Monitoring Officer, Tanzania Social Action Fund (TASAF), +255768221556, rugeiyamu@gmail.com
ANDREW J. MWAKABABU, Supervisor, National Health Insurance Fund (NHIF) - Morogoro branch, P.O. Box 955, Morogoro, Tanzania, +255655118005, jmwakababu@nhif.org.tz
DR.PATRICK PASTORY, Mbega Health Centre, Njombe, P.O. Box: 1878, Njombe, Tanzania, +255625767565, pastoryp2@yahoo.com
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
Njombe Town Council Bus Terminal
01.2023 - 01.2024
Assistant Administrator
China Civil Engineering Construction Corporation
01.2018 - 01.2019
Claims Officer (Field Practice and Trainings)
National Health Insurance Fund (NHIF)
04.2017 - 07.2017
Bachelor of Business Administration -
Jordan University College
Advanced Diploma - Philosophy, and religious Studies
Kibosho Senior Seminary
Advanced Certificate of Secondary Education -
Saint Charles Rwanga Katoke Seminary
Ordinary Certificate of Secondary Education -
Apostles of Jesus Bukinda Seminary
Certificate of Primary Education -
Nshambya Primary School
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