Liberatus Michael Sakoe
Morogoro
Summary
Results-driven Key Account Manager specializing in building client relationships and negotiating successful outcomes. Proven ability to analyze market trends and customer requirements to drive sales growth and improve retention rates. Skilled in leveraging CRM tools for effective account management and communication. Focused on delivering organizational objectives through strategic planning and innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACTING KEY ACCOUNT MANAGER,ENTERPRISE UNIT
VODACOM TANZANIA PLC
DAR ES SALAAM
07.2025 - Current
- Managed enterprise accounts, overseeing sales, contracts, negotiations, and reporting to meet clients' satisfaction and organizational goals.
- Managed client relationships to ensure satisfaction and retention.
- Strengthened client relationships to drive business growth and foster partnerships.
- Coordinated cross-functional teams to deliver tailored solutions for key accounts.
- Conducted performance reviews to ensure adherence to service level agreements.
- Analyzed market trends, identifying opportunities for expansion and retention.
- Resolved client issues through collaboration with internal departments for timely solutions.
- Negotiated contract terms, established deadlines, and monitored competitive activities.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Provided training and support for clients on new product features and updates.
- Managed the relationship between internal teams and external customers.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Sought out opportunities for upselling additional products or services to existing customers.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
Senior sales supervisor
Vodacom Tanzania
Dar es Salaam
08.2023 - 06.2025
- Under this role, I supervise all the daily operations of the selected Vodacom partner in this case (MEMA HOLDINGS LTD) under the Vodacom Business Unit (VBU) Indirect channel, such as contract processing, invoice billing and collection, customer inquiries, and product movement, as well as setting goals for the sales team, and supervising them to ensure that they execute their targets as planned.
- Worked with government institutions in providing them with different product solutions, as well as collaborating on ways of providing better product solutions to the public.
- Launch and supervise new products across different Tanzania regions and working with different stakeholders as to push the products to the market.
- Achieved outstanding customer retention rates with exceptional after-sales support.
- Coordinated monthly sales meetings for improved inter-team communication.
- Delivered consistent sales performance by establishing clear targets and incentives.
- Developed comprehensive sales strategies for sustained revenue growth.
- Identified potential leads using innovative prospecting techniques, led to an expanded client base.
- Spearheaded new product promotions for increased brand awareness.
- Fostered strong relationships with key clients, fostered long-term business partnerships.
- Oversaw daily operations to ensure smooth workflow and optimum productivity.
- Streamlined internal processes with the implementation of a new CRM system.
- Supervised sales team and assisted with recruiting and training new hires.
- Generated reports for internal use and analysis by mining customer feedback and CRM data.
General Manager
Dar-Lyon Investments
07.2022 - 07.2023
- Under this role I have been managing all the company's activities such a planning company's target and execute them, as well as supervising all daily activities and staff of the company throughout the country.
- Under this role I have been able to learn and made some executive decisions of the company, which have improved my leadership skills and people's management skills.
- Managed key stakeholder relationships for smoother project completion.
- Defined company direction through careful strategic planning.
- Fostered a high-performance culture, resulting in increased productivity.
- Established a positive work environment which promoted staff morale and productivity.
- Successfully negotiated contracts with suppliers to reduce costs.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Identified new business opportunities, leading to market expansion.
Business Owner
Rice Business Venture
03.2021 - 06.2022
- I managed to establish my rice business venture, where I buy rice in wholesale from Mbeya, Morogoro and Kahama and sell in Dar es Salaam and Zanzibar in wholesale and retail.
- I managed to create my own packaging brand for all my products, where I also supply in supermarkets and local stores.
Uber Driver
Uber
04.2018 - 02.2021
- I worked part time as an uber driver during my spare time and weekends, where I managed to raise enough funds to fund my first business venture.
- Dealt diplomatically with difficult situations or unhappy customers, maintaining professionalism at all times.
- Exhibited strong knowledge of local area geography for efficient route planning.
- Remained alert during long hours of driving, prioritizing safety above all else.
- Increased repeat business through excellent customer service skills.
- Kept accurate records of rides to ensure transparency and accountability.
- Handled passenger queries confidently, demonstrating good communication skills.
- Navigated efficiently using GPS technology for timely arrivals.
Sales Agent
Alliance In Motion Global
07.2017 - 11.2020
- During my former role as Sales Agent, I have gained experience on planning and implementing different sales strategies for both growth and stabilizing sales of the company.
- Also, as a sales agent I organized meetings with potential customers, selling products and services, handling customer queries and training potential and new agents throughout the country.
- Boosted brand visibility by organizing promotional events.
- Established robust client relationships through effective communication and negotiation skills.
- Managed product demonstrations for increased customer engagement.
- Delivered presentations at company meetings showcasing progress and future plans.
Education
Bachelor - banking and finance
Institute Of Finance Management (IFM)
Dar es Salaam, Tanzania11.2020
Advanced Level Education - PCB
St Anthony's Secondary School
Dar es Salaam, Tanzania05.2016
Ordinary Level Education -
Faraja Seminary Secondary School
Kilimanjaro, Tanzania11.2013
Primary Level Education -
Mkono Wa Mara Primary School
Morogoro, Tanzania09.2009
Skills
- Sales strategies and cycle mastery
- People management
- Communication skills
- Microsoft Office proficiency
- CRM software experience
- Ability to work under pressure
- Innovative and proactive mindset
- Product knowledge
- Business development
- Pipeline management
- Self and purpose driven
- Relationship building
- Problem solving
Certification
Certificate for the Best Senior Sales Supervisor, For the Vodacom Business financial year 2023-2024.
Accomplishments
- Country lead sales supervisor for the SUPAKASI SH, supervised a sales campaign across all government district councils, managing to sell over 2,000 devices across different districts, 10/01/24 - 03/31/25
- Best Senior Sales Supervisor, awarded for the Vodacom Business financial year 2023-2024
Hobbies and Interests
- Books reading
- Music
- Public speaking
Referees
- Juma Kazala, Key Account Manager, Enterprise Business Unit, Vodacom Tanzania, +255754712033, juma.kazala@vodacom.co.tz
- Kaiser Kibanga, EBU Technical Support Executive, Vodacom Tanzania, +255754711443, Kaiser.Kibana@vodacom.co.tz
- Yassin Maka Mwaitenda, Lawyer, High Court Certified Arbitrator, +255765126532, yassin@lawficattorneys.co.tz
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
ACTING KEY ACCOUNT MANAGER,ENTERPRISE UNIT
VODACOM TANZANIA PLC
07.2025 - Current
Senior sales supervisor
Vodacom Tanzania
08.2023 - 06.2025
General Manager
Dar-Lyon Investments
07.2022 - 07.2023
Business Owner
Rice Business Venture
03.2021 - 06.2022
Uber Driver
Uber
04.2018 - 02.2021
Sales Agent
Alliance In Motion Global
07.2017 - 11.2020
Bachelor - banking and finance
Institute Of Finance Management (IFM)
Advanced Level Education - PCB
St Anthony's Secondary School
Ordinary Level Education -
Faraja Seminary Secondary School
Primary Level Education -
Mkono Wa Mara Primary School
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