Summary
Overview
Work History
Education
Skills
References
Contacts
Languages
Timeline
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Levina Vicent Jastini

Levina Vicent Jastini

Dar es Salaam,Tanzania

Summary

With eight years of dedicated experience in the banking industry, I am a seasoned professional specializing in bank operations, fund transfers, credit management, and customer service. My career in various roles has equipped me with a comprehensive understanding of banking processes, enabling me to streamline operations for efficiency and compliance. Proficient in managing complex fund transfer transactions, I have consistently ensured smooth financial operations while mitigating risks. As a customer-focused banker, I prioritize building strong client relationships and consistently deliver timely, tailored solutions to meet financial needs. In recognition of my outstanding performance, Tanzania Commercial Bank awarded me a Best Employee Certificate in 2018. I excelled in customer service, group lending, and teller operations. My commitment to excellence, adaptability, and results-driven approach make me a valuable asset to any banking institution.

Overview

9
9
years of professional experience

Work History

Bank Operations Officer

Tanzania Commercial Bank Plc (TPB)
04.2017 - Current
  • Ensure high levels of customer satisfaction.
  • Achieve individual productivity and turnaround targets.
  • Minimize cash differences and ensure transaction accuracy.
  • Maintain and grow high-quality micro-credit portfolios.
  • Cross-sell bank products to customers.
  • Coordinate counter activities to ensure excellent service delivery.
  • Handle customer complaints promptly and log them into the CRM system.
  • Collect and manage customer feedback efficiently.
  • Support customers in using various banking products.
  • Open accounts for individuals, groups, and companies.
  • Reactivate dormant accounts.
  • Process and issue ATM cards and cheque books, including balancing.
  • Register customers for mobile and internet banking services.
  • Handle cheque deposits.
  • Process financial transactions such as deposits and withdrawals.
  • Handle foreign exchange transactions.
  • Provide mobile money services.
  • Process Western Union transactions (sending and receiving).
  • Balance cash drawers and maintain accurate transaction records.
  • Verify customer identities and detect counterfeit currencies or cheques.
  • Promote and cross-sell bank products and services.
  • Process inward and outward cheques.
  • Handle fund transfers (EFT, TISS, TT).
  • Process salaries and post transactions.
  • Verify teller proofs of cash and cheques against actual documents.
  • Check and authorize internal vouchers within approval limits.
  • Reconcile Western Union logs with supporting documents.
  • Perform mobile money and ATM reconciliations.
  • Load and unload cash for ATM machines.
  • Handle and clear captured ATM cards.
  • File and bundle records for safe storage.
  • Conduct business and collateral visits.
  • Review, process, and administer loan applications.
  • Ensure growth of micro-credit portfolios.
  • Recommend loan approvals or denials after detailed reviews.
  • Follow up on loan recovery to maintain a clean loan portfolio.

Credit Officer

Opportunity Tanzania Limited
08.2016 - 03.2017
  • Conduct business and collateral visits.
  • Prepare, review, and monitor loan applications.
  • Manage delinquent accounts and defaults.
  • Support recovery activities in case of arrears.
  • Market loan products to attract new customers.

Education

Bachelor of Commerce - Banking and Financial Services

University of Dar es Salaam
Dar es Salaam

Advanced Certificate of Secondary Education -

Chief Ihunyo Secondary School

Ordinary Certificate of Secondary Education -

Bethsaida Secondary School

Primary School Certificate -

Ngoyoni Primary School

Skills

  • Leadership and Mentoring
  • Scheduling and Planning
  • Microsoft Office & Excel
  • Task Prioritization
  • Team Collaboration
  • Cash Management
  • Proficiency in CRM Software
  • Relationship Management

References

  • Mr. Baraka Kitwika, Branch Manager, Tanzania Commercial Bank, P.O Box 9300, Dar es Salaam, Baraka.kitwika@tcbbank.co.tz, 255 784 931 193, 255 717 740 475
  • Mr. Isdory Sanga, Managing Director, Avis Microfinance Ltd, sangaisdory@gmail.com, 255 767 953 300

Contacts

0786502016, 0766 118 118, lvnvicent@gmail.com

Languages

English
Upper Intermediate
B2
Swah
Advanced
C1

Timeline

Bank Operations Officer

Tanzania Commercial Bank Plc (TPB)
04.2017 - Current

Credit Officer

Opportunity Tanzania Limited
08.2016 - 03.2017

Bachelor of Commerce - Banking and Financial Services

University of Dar es Salaam

Advanced Certificate of Secondary Education -

Chief Ihunyo Secondary School

Ordinary Certificate of Secondary Education -

Bethsaida Secondary School

Primary School Certificate -

Ngoyoni Primary School

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Levina Vicent Jastini