Letwin Kanhuru
Arusha
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Senior Manager
Village cafe Arusha
Arusha
03.2023 - 06.2023
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Maintained adequate staffing to meet objectives within budget.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Senior Restaurant Manager
Red Cloud Spur SA
Pretoria
03.2018 - 03.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed accounts payable, accounts receivable and payroll.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Front of House Manager
Yurok Spur SA
Palaborwa , South African
12.2013 - 12.2017
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Waiter
Burning Arrow Spur SA
Pretoria
02.2007 - 12.2012
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Collected tickets and followed proper cash-handling procedures.
Education
High School Diploma -
University of Cambridge
Zimbabwe10.1998
Skills
- Team building
- Reporting Management
- Effective Communication
- Documentation and Reporting
- Budget Oversight
- Proactive attitude
- leadership
Timeline
Senior Manager
Village cafe Arusha
03.2023 - 06.2023
Senior Restaurant Manager
Red Cloud Spur SA
03.2018 - 03.2023
Front of House Manager
Yurok Spur SA
12.2013 - 12.2017
Waiter
Burning Arrow Spur SA
02.2007 - 12.2012
High School Diploma -
University of Cambridge
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