Leticia Mboje
Dar Es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Debt Collection Officer
NMB Bank
Dar Es Salaam
08.2016 - Current
- Utilized various collection software programs to track payments and manage accounts receivable data.
- Follow up on defaulting customers through Calls, sending SMS and issuing of Demand notice.
- · Attend Customer Queries, complaints and Resolve them.
- Reconciliation of GL 214010008 for TPDF payments received from Treasury.
- To maintain an updated file of Deceased SWL customers and to make follow up on Credit life payments from insurer through communication with branches and Bancassurance.
- Manage other loan portfolios such as Credit cards, Salary advance and Diwani loans arrears and collect funds.
- Prepare monthly report to show collection/recovery efforts.
Relationship Officer
NMB Bank
Dar Es Salaam
06.2010 - 07.2016
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
- Identified opportunities for new client acquisition by leveraging products and services.
- Communicated with employers on SWL deduction/repayment and customer employment statuses.
- Cross sell bank products to loan customers.
Bank Officer
NMB Bank
Manyara
02.2009 - 06.2010
- Responded to customer inquiries and resolved account issues.
- Processed deposits, withdrawals, transfers, payments, checks.
- Assisted customers with opening new bank accounts.
- Ensured accurate data entry into the banks' computer system.
- Issued Bank cards to customers and assisted in educating customers on alternative bank channels.
Education
Masters in International Business - International Business
University of Dar Es Salaam
Dar Es Salaam12-2013
Bachelor of Science in Aquatic Science And Environmental Conservation - Science
University of Dar Es Salaam
Dar Es Salaam12-2008
ACSE(High School) - PCB( Physics, Chemistry And Biology)
Marian Girls' High School
Bagamoyo, Tanzania03-2005
Secondary School - Science
Marian Girls' High School
Bagamoyo, Tanzania11-2002
Foundation Stage of CPA - Accountancy
NBAA
Dar Es SalaamSkills
- Goal-Oriented
- Portfolio Management
- Research Abilities
- Knowledge on banks products
- Good Interpersonal skills
Interests
- Camping
- Swimming
- Cooking
- Watching movies/documentaries
Timeline
Debt Collection Officer
NMB Bank
08.2016 - Current
Relationship Officer
NMB Bank
06.2010 - 07.2016
Bank Officer
NMB Bank
02.2009 - 06.2010
Masters in International Business - International Business
University of Dar Es Salaam
Bachelor of Science in Aquatic Science And Environmental Conservation - Science
University of Dar Es Salaam
ACSE(High School) - PCB( Physics, Chemistry And Biology)
Marian Girls' High School
Secondary School - Science
Marian Girls' High School
Foundation Stage of CPA - Accountancy
NBAA
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