Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leticia Baraka Madati

Summary

Dedicated and versatile professional with proven experience in sales, customer service, and community development . Skilled in driving sales growth, delivering exceptional client support, and providing operational solutions to enhance business efficiency. Adept at building strong client relationships, resolving complex issues, and collaborating with teams to achieve results. Passionate about community empowerment, child protection, and customer-focused solutions. Energetic, adaptable, and results-driven individual committed to exceeding expectations and contributing to organizational success.

Overview

13
13
years of professional experience

Work History

Freelancer Agent

CRDB BANK KAHAMA
11.2023 - Current
  • Opened customer accounts and provided frontline support for financial services.
  • Assisted clients in using SimBanking and CRDB Wakala accounts.
  • Conducted field visits to support customers facing banking challenges.
  • Recruited and supported Lipa Hapa merchants to expand CRDB services.
  • Delivered tailored solutions to merchants and enhanced customer satisfactio
  • Provided exceptional customer service, resolving inquiries and fostering client relationships.
  • Utilized banking software to manage transactions efficiently and accurately.
  • Trained new staff on operational procedures and customer engagement strategies.

Direct Stat Sales Officer

Kahama Oil Mills
01.2015 - 12.2015
  • Cultivated relationships with clients to enhance customer satisfaction and loyalty.
  • Implemented effective sales strategies to achieve quarterly revenue targets.
  • Conducted product demonstrations, showcasing features and benefits to prospective customers.
  • Resolved 100+ customer queries monthly , providing timely and effective solutions that improved client satisfaction and retention.
  • Marketed company products and services, resulting in a 15% increase in new customer acquisition within six months .
  • Maintained strong client relationships, contributing to repeat business growth and a 20% increase in customer loyalty .
  • Assisted the marketing department in preparing detailed sales and performance reports, enabling data-driven decision-making .
  • Supported the achievement of company sales targets by actively promoting products and aligning marketing strategies with organizational goals.
  • Contributed to the development of company objectives and profile, ensuring consistency with the organization's strategic vision

Social worker

Child Ministry Company (Compassion)
01.2014 - 12.2014
  • Conducted home visits and assessments for vulnerable children.
  • Prepared reports on child welfare covering education, health, food, and living conditions.
  • Advocated for children's needs and raised awareness on child rights.
  • Reported and monitored cases of abuse, neglect, or exploitation through internal reporting systems.
  • Conducted assessments to identify risk factors affecting child safety and stability in home environments.
  • Preparing Daily, weekly and monthly report on child development concerning education, food and their health condition
  • Developed personalized care plans to address emotional, social, and developmental needs.
  • Facilitated individual and group counseling sessions for children and families in crisis.
  • Collaborated with multidisciplinary teams to ensure comprehensive service delivery.
  • Advocated for children's rights and well-being within community resources and support systems.
  • Monitored progress of clients, adjusting interventions based on evolving needs and circumstances.

Field Operative Community Development officer

Ilala Municipal Council
06.2012 - 09.2012
  • Participated in community development projects as assigned by the council.
  • Collected and addressed community queries, ensuring responsive service.
  • Prepared and submitted daily, weekly, and monthly reports.
  • Engaged in ward committee meetings and maintained accurate records

Education

Bachelor of Arts - Sociology

University of Dar es Salaam
11.2013

Advanced Certificate for Secondary School - undefined

Bwiru High School
02.2010

Certificate for Secondary School - undefined

Mhongolo Progressive Secondary School
10.2007

Primary School Certificate - undefined

Kahama Primary School
10.2003

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Customer complaint resolution
  • Goal-oriented mindset
  • Relationship building
  • Call management
  • Flexible schedule
  • Critical thinking
  • Recordkeeping proficiency
  • Polite communication skills

References

1. Petro John Mnyambi

Relationship Officer,

Consumer Loan.

P o Box 609,

Kahama,0753474227.

Email:petro.mnyambii@crdb.co.tz


2. Edibily Magiri Wilberforce,

Snr Tax Management Officer,

Dar es Salaam.

0786635817.

Email:ewilberforce@tra.go.tz

Email:edibilymagiri@gmail.com


3.Joel Mlacha.

State Attorney.

P o Box 472,

Kahama.

joelmlacha24@gmail.com


Timeline

Freelancer Agent

CRDB BANK KAHAMA
11.2023 - Current

Direct Stat Sales Officer

Kahama Oil Mills
01.2015 - 12.2015

Social worker

Child Ministry Company (Compassion)
01.2014 - 12.2014

Field Operative Community Development officer

Ilala Municipal Council
06.2012 - 09.2012

Bachelor of Arts - Sociology

University of Dar es Salaam

Advanced Certificate for Secondary School - undefined

Bwiru High School

Certificate for Secondary School - undefined

Mhongolo Progressive Secondary School

Primary School Certificate - undefined

Kahama Primary School

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Leticia Baraka Madati