Leila Mbano
Dar es Salaam
Summary
I am highly-skilled in communication skills and service delivery with experience in the Hospitality and Service Industry. I am positive, eager to learn and open to challenges. I am passionate about growth and sustainability hence I am looking to secure a challenging role with a strategic focus in a service delivery company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations officer
Dolson Interior
06.2023 - Current
- Working in Inventory and supplies management, site supervision and customer servicing.
Intern
Zanzibar Serena Hotel
09.2022 - 04.2023
- Volunteer at Zanzibar Serena Hotels, Tanzania working in reception and reservation department has equipped my skills in customer service and product marketing.
Education
BSc. Tourism and Hospitality Management -
ST. AUGUSTINE UNIVERISTY OF TANZANIA (SAUT)
01.2022
Skills
- Operational Efficiency
- Employee performance
- Resource Management
- Organizational Efficiency
- Continuous Improvement
- Office Administration
- Purchasing and planning
- Warehouse Management
- Cost Reduction
Accomplishments
Graduated a six month youth leadership forum held my Friedrich Ebert Stiftung and created invaluable connections.
Affiliations
Friedrich Ebert Stiftung - Alumnae
Languages
English, , swahili
Advanced (C1)
Technical Skills
Microsoft offices
Skills Achievements
- Leadership skills
- Sales and Marketing skills
- Management skills
- Communication skills
- Negotiation Skills
References
- Amon Petro, Project Officer, Friedrich Ebert Stiftung, 0754644190, amon.petro@fes.de
- Jamila Hemani, Managing Director, Dolson Interiors, 0789888999, jamila@dolsoninteriors.co.tz
- Kurwa Uledi, Front Office Manager, Zanzibar Serena Hotel, 0777301718, kuledi@serena.co.tz
Hobbies and Interests
Traveling, swimming, art, literature and community development activities
Certification
- Certificate of participation in the young leadership Training forum organized by Friedrich Ebert Stiftung ,2022
Timeline
Operations officer
Dolson Interior
06.2023 - Current
Intern
Zanzibar Serena Hotel
09.2022 - 04.2023
BSc. Tourism and Hospitality Management -
ST. AUGUSTINE UNIVERISTY OF TANZANIA (SAUT)
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