LEILA MANELOUS ZAMBETAX
Morogoro,Tanzania
Summary
Detail-oriented professional with a Bachelor’s Degree in International Relations and Diplomacy, experienced in administrative operations, protocol services, and stakeholder engagement. Demonstrates expertise in visitor management, front office administration, and communication management within diverse environments. Committed to leveraging skills to enhance operations in international organizations, NGOs, or government institutions.
Overview
2
2
years of professional experience
Work History
Registration Office Assistant
National Social Security Fund
Dar es Salaam, Tanzania
03.2018 - 06.2018
- Received incoming calls and directed communication efficiently to appropriate departments.
- Assisted clients and visitors by providing professional customer service and accurate institutional information.
- Maintained daily office communication records and departmental information updates.
- Organized, distributed, and managed internal documents, official correspondence, and office mail.
- Maintained confidentiality of institutional records and sensitive client information.
- Updated, organized, and filed operational reports and administrative documents systematically.
- Managed front desk operations and maintained accurate visitor registration records.
Protocol Assistant
Julius Nyerere International Convention Centre
Dar es Salaam, Tanzania
03.2016 - 06.2016
- Welcomed and professionally assisted visitors, delegates, and guests while ensuring excellent front-desk service delivery.
- Responded effectively to inquiries and directed visitors to appropriate offices and departments.
- Managed visitor registration processes and maintained accurate visitor access records.
- Supported implementation of protocol procedures for institutional visitors and events.
- Ensured confidentiality while handling sensitive organizational information and visitor documentation.
- Assisted in resolving visitor concerns while maintaining professional institutional standards.
- Delivered administrative and general help desk support for organizational operations.
Protocol Assistant
Southern African Development Community
Dar es Salaam, Tanzania
08.2019
- Coordinated delegation communications and managed official invitations to enhance meeting effectiveness.
- Supported protocol and liaison services during official international meetings and assemblies.
- Organized and maintained protocol documentation and administrative records.
- Supported protocol officers and senior staff by delivering timely administrative assistance for seamless operations.
- Assisted in event coordination involving international delegates and institutional representatives.
- Supported internal office operations and collaborated with administrative teams during official assignments.
- Executed additional administrative duties to facilitate smooth organizational processes during official events.
Education
Bachelor Degree - International Relations and Diplomacy
Centre for Foreign Relations
Ordinary Diploma - International Relations and Diplomacy
Centre for Foreign Relations
Basic Certificate - Customs and Tax Management
Institute of Tax Administration
Certificate of Secondary Education -
Morogoro Secondary School
Skills
- Event Coordination
- Office Support
- Customer Relationship Management
- Stakeholder management
- Organizational Planning and Coordination
- Office Administration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Microsoft Excel
- Internet and Email Communication
- Documentation management
- Organizational skills
- Working Under Pressure
- Analytical skills
- Professional communication
- Team Collaboration
- Cross-cultural teamwork
- Effective Communication
- Interpersonal skills
- Interpersonal skills
Languages
- Kiswahili, Fluent
- English, Professional Working Proficiency
REFERENCES
Available upon request.
Personal Information
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Timeline
Protocol Assistant
Southern African Development Community
08.2019
Registration Office Assistant
National Social Security Fund
03.2018 - 06.2018
Protocol Assistant
Julius Nyerere International Convention Centre
03.2016 - 06.2016
Certificate of Secondary Education -
Morogoro Secondary School
Basic Certificate - Customs and Tax Management
Institute of Tax Administration
Ordinary Diploma - International Relations and Diplomacy
Centre for Foreign Relations
Bachelor Degree - International Relations and Diplomacy
Centre for Foreign Relations