Lauryin Lutimba

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Worked closely with the SME team to provide banking solutions to small and medium-sized enterprises, assisting with account setup, financial consultation, and credit applications.

• Participated in client meetings to discuss banking products tailored to the needs of SME clients, including business loans, overdraft facilities, and investment options.

• • Assisted in the review and analysis of SME client financial statements to evaluate their creditworthiness and support decision -making for loans approval

• Set up files using loan officer checklist and submitted on-time for processing.
• Assembled important paperwork and disclosures for borrower.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.