KHELEF SHAIB
Zanzibar,Dar es Salaam
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Executive MD Assistant
The People's Bank of Zanzibar Limited
Zanzibar
02.2023 - Current
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Executed special objectives and projects in response to executive team and board member requests.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Coordinated executive's daily calendar and planned appointments and events.
- Attended conferences in person and via e-conference format to represent organization and executives.
- Organized and scheduled weekly meetings with global executives using video teleconference.
- Initiated and updated yearly dealer agreements and dealer applications.
- Collaborated with senior leadership to support new projects.
- Conducted research, documentation and reports for executive team, board members and stakeholders.
Senior Financing Officer
The People's Bank of Zanzibar Limited
Dar Es Salam
09.2022 - 02.2023
- Received and posted payments to loan accounts.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Stayed abreast of lending regulations, industry trends and market rates.
- Collaborated with company teams to expedite loan approval processes.
- Identified valuable solutions for customers with credit problems.
- Approved or denied loan applications and explained reasoning behind decisions.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Developed loan contracts and explained contract terms to clients.
- Located and suggested loan packages that met client needs and priorities.
Financing Officer
The People's Bank of Zanzibar Limited
Dar Es Salaam
01.2018 - 08.2022
- Collected and checked borrower income, credit history and employment information.
- Recommended approval or disapproval of different loan types based on established criteria.
- Prepared and submitted loan applications to underwriters.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Followed banking requirements and government lending regulations.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Assessed property appraisals, title histories and insurance information.
- Led, structured and negotiated complex credit transactions and documentation to mitigate risk.
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
- Determined credit approval based on financial standing, credit records and payment history.
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
- Provided customer credit information to official representatives from banks and other financial institutions.
- Met with credit applicants to acquire personal and financial information used to process credit report.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
- Reviewed accounts for signs of fraud and non-payment issues.
- Submitted delinquent accounts to collections department or outside resources.
Bank Teller
The People's Bank of Zanzibar Limite
Zanzibar
09.2017 - 12.2017
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Customer Service Officer
The People's Bank of Zanzibar Limited
Zanzibar
08.2017 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales and Marketing Representative
Al-kasaby Motors
Dar Es Salaam
07.2015 - 07.2017
- Planned and organized promotional events to expand brand recognition and customers.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Generated sales and exposure by providing relevant product information.
- Developed and monitored targeted market plans to achieve marketing objectives.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Implemented marketing campaigns and strategies by interacting with consumers.
- Placed marketing and advertising displays and materials at stores.
- Gathered competitive marketing intelligence to support pricing, coverages and market actions.
- Served as resource for cross-functional teams to assist in executing marketing strategies and objectives.
- Assisted in implementation and tracking to support current and future marketing programs.
Computer Teacher
ZABECO Training Center
Zanzibar
01.2015 - 06.2015
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Conducted student assessments to measure progress and growth.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Taught internet safety tips and online etiquette.
- Collaborated with staff members on curriculum planning and incorporation of computers into different class lesson plans.
Education
MBA - Masters of Business Administration
The Open University of Tanzania
Dar Es Salaam12.2020
Certificate - East African Customs Clearance & Freight (CFFPC)
Institute of Tax Administration (ITA)
Dar Es Salaam, Tanzania03.2020
BBA - Business Information Technology
Zanzibar University
Zanzibar, Tanzania11.2013
Skills
- Outstanding computer proficiency
- Superb technical skills
- Able to take direction
- Business correspondence
- Mail management
- Customer service-oriented
- Invoice processing
- Professional and mature
- Executive presentation development
- Excel spreadsheets
- Self-starter
- Accounting
- Excellent interpersonal abilities
- Meticulous attention to detail
- Articulate and well-spoken
- Understands grammar
- Appointment setting
- Social media knowledge
- Strong problem solver
- Labor relations
Languages
Swahili, English
First Language
Swahili
Proficient
C2
English
Advanced
C1
Accomplishments
- Increased sales by [40]% by taking on additional projects.
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
- Decreased costs by [20]% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
- Formally recognized for playing an instrumental role in the implementation of cost savings measures.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Information
- In October 2020 i established the company Known as Oceanic Wave Co. Ltd incorporated in Zanzibar, The company Deals Customs Clearing and Forwarding.
- I am the first CEO of Oceanic Wave Co. Ltd
- I managed the company through a very difficult periods and now is thriving in the market.
- i am a highly committed profession with best skills required in business environment.
Certification
- Licensed Customs Agent, Oceanic Wave Co. Ltd - 2022
- Advance Credit Risk Management Training - 2019
- Customer care Training - 2023
- Islamic Finance Training -2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Executive MD Assistant
The People's Bank of Zanzibar Limited
02.2023 - Current
Senior Financing Officer
The People's Bank of Zanzibar Limited
09.2022 - 02.2023
Financing Officer
The People's Bank of Zanzibar Limited
01.2018 - 08.2022
Bank Teller
The People's Bank of Zanzibar Limite
09.2017 - 12.2017
Customer Service Officer
The People's Bank of Zanzibar Limited
08.2017 - 09.2017
Sales and Marketing Representative
Al-kasaby Motors
07.2015 - 07.2017
Computer Teacher
ZABECO Training Center
01.2015 - 06.2015
MBA - Masters of Business Administration
The Open University of Tanzania
Certificate - East African Customs Clearance & Freight (CFFPC)
Institute of Tax Administration (ITA)
BBA - Business Information Technology
Zanzibar University
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