Khatib Kassim Mtawa
Zanzibar
Summary
Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Assistant
6px
01.2011 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales and Marketing
Rafiki Tours Co.ltd
01.2014 - 01.2023
- Partnered with sales and marketing colleagues to develop relevant collateral to support product selling processes.
- Coordinated with sales and marketing teams to ensure proper stock levels were maintained for high-demand products.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Coordinated closely with other departments such as Sales and Marketing in order to maximize occupancy rates during peak periods.
- Contributed to company-wide strategic planning by providing insights on market trends and customer behavior, shaping future sales and marketing initiatives for success.
- Collaborated with sales and marketing teams to promote special offers and increase bookings.
Tour Guide
Old Fort
01.2010 - 01.2013
Clerk
Zanzibar Port Authority
01.2006 - 01.2009
Seller
Checkers Supermarket
01.2001 - 01.2005
Master Recording
Super Shine Company Ltd
01.1997 - 01.2000
Education
Certificate of Secondary Education -
Lumumba Secondary School
01.1993
Certificate of Primary Education -
Kizimkazi Primary School
01.1989
Skills
- Stock management
- Sales expertise
- Processing payments
- Point of sale operation
- Opening and closing procedures
Personalparticulars
Khatib Kassim Mtawa, 01/04/72, 52, Tanzanian, Zanzibar, Tanzania, Male, Single, Muslim
Educationbackgrounds
- 1990 - 1993, Lumumba Secondary School, Certificate of Secondary Education
- 1981 - 1989, Kizimkazi Primary School, Certificate of Primary Education
Communicationability - Language
Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Computerability
- Introduction to Computer
- Microsoft Word
- Publisher
- PowerPoint
- Excel
References
Farid Azed Akida, Graphic Designer, Mlay Stationary, Dar es salaam, Tanzania, +255 627 994 180
Hobbies and Interests
Reading
Disclaimer
I Khatib Kassim Mtawa certify that all the information stated in this CV is true and complete to the best of my knowledge.
Attributes
- Diligent hard-working
- Good organizer
- Good communication techniques (negotiation and persuasion)
- Good time management and organization
- Committed and fast learner
- Creative, innovative and self-motivated with rapid technological changes
- Trustworthy and God-fearing
- Persistent and courteous
- Reliable and good teamwork
- Ability to work in any office with efficiency and under minimum supervision
Certification
- National Professional Certification in Customer Service - National Retail Federation (NRF).
Timeline
Sales and Marketing
Rafiki Tours Co.ltd
01.2014 - 01.2023
Sales Assistant
6px
01.2011 - 01.2024
Tour Guide
Old Fort
01.2010 - 01.2013
Clerk
Zanzibar Port Authority
01.2006 - 01.2009
Seller
Checkers Supermarket
01.2001 - 01.2005
Master Recording
Super Shine Company Ltd
01.1997 - 01.2000
Certificate of Primary Education -
Kizimkazi Primary School
Certificate of Secondary Education -
Lumumba Secondary School
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