Khamis Issa Ali

Key responsibilities

• Utilized effective communication and problem-solving skills to quickly resolve customer issues. Managed over 60 customer calls per day.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers as well as hotel and rental car reservations.
• Applied effective time management techniques to meet tight deadlines

Key responsibilities

• Created and managed social media campaigns to increase brand engagement.
• Performing door to door marketing attack at Kariakoo city center. Effective way to reach every target customer and increased sales by 15% to company.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs

Key responsibilities

• Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 70 customer calls and emails per day.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Tracked customer service cases and updated service software with customer information