Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Certification
Timeline
Generic

Khamis Issa Ali

Zanzibar

Summary

Highly motivated Tourism management and Marketing graduate seeking post graduate admission and scholarship grant to pursue Master's degree studies abroad.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tour Operation Manager

Hawaii Travel Agency Company limited
Darajani Zanzibar
03.2022 - Current

Key responsibilities

  • Utilized effective communication and problem-solving skills to quickly resolve customer issues. Managed over 60 customer calls per day.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers as well as hotel and rental car reservations.
  • Applied effective time management techniques to meet tight deadlines

Marketing Manager

Altamimy Travel Agency
Lumumba Street Dar Es Salaam
02.2020 - 03.2022

Key responsibilities

  • Created and managed social media campaigns to increase brand engagement.
  • Performing door to door marketing attack at Kariakoo city center. Effective way to reach every target customer and increased sales by 15% to company.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs

Customer Service & Reservation Internship

Misali Sunset Beach Hotel
Wesha In South Pemba Island
10.2017 - 01.2018

Key responsibilities

  • Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 70 customer calls and emails per day.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Tracked customer service cases and updated service software with customer information

Education

Bachelor Of Tourism Studies - Management And Marketing

State University of Zanzibar
Zanzibar
10.2019

Skills

  • Research and Analysis
  • Management skills
  • Customer Satisfaction
  • Booking & ticketing
  • MS Office
  • Fluent in English & Swahili
  • Marketing and Advertising
  • Strong communication skills

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
German
Intermediate (B1)

Additional Information

  • Teaching extra curricular lessons to secondary school students English literature and history.
  • Advising and consult students in building their future life through education despite their hardship life.
  • Proving motivation and psychological assistance to the youths about drug abuse.

Certification

Dr. Ahmada H. Khatib, Senior lecturer

State University of Zanzibar (SUZA)

+255 777411334, ahkhatib@suza.ac.tz

Mr. Malik Mohammed, research coordinator

State University of Zanzibar (SUZA)

+255 773636367, malik.mohammed@suza.ac.tz

Timeline

Tour Operation Manager

Hawaii Travel Agency Company limited
03.2022 - Current

Marketing Manager

Altamimy Travel Agency
02.2020 - 03.2022

Customer Service & Reservation Internship

Misali Sunset Beach Hotel
10.2017 - 01.2018

Bachelor Of Tourism Studies - Management And Marketing

State University of Zanzibar
Khamis Issa Ali