KHALID MZINGA
DAR ES SALAAM
Summary
Dynamic and results-oriented Terminal Operations Manager with a wealth of experience in the logistics sector, excelling in the oversight of complex operations, streamlining processes, and upholding stringent regulatory standards. Possessing strong leadership capabilities that foster a collaborative and motivated team environment, I harness strategic planning skills to drive the successful realization of operational objectives. My track record speaks volumes, consistently delivering significant improvements in operational efficiency and elevating safety protocols to new heights.
Overview
19
19
years of professional experience
Work History
TERMINAL OPERATIONS MANAGER
AILL/IMPALA COPPER TERMINAL
DAR ES SALAAM
12.2021 - Current
- Organize and coordinate the daily activities of terminal operations.
- Manage container transfers between terminals.
- Provide dispatch support to handle emergencies while ensuring operational efficiency.
- Develop and maintain positive relationships with both internal and external stakeholders.
- Direct the loading and unloading of containers from wagons and trucks.
- Supervise, hire, train, evaluate, and motivate a team of professionals while managing daily departmental activities.
- Monitor workers' efficiency and address performance issues as they arise.
- Conduct weekly and monthly audits of warehouse operations to ensure accuracy in inventory management practices.
- Analyze workflow processes to identify areas for improvement and implemented necessary changes.
- Ensure compliance with safety regulations, local laws, and company policies.
- Prepare staff work schedules and assign duties to team members.
- Draft and send weekly and monthly operational reports to the senior management.
- Manage inventories to prevent stock-outs and minimize demurrage.
- Maintain accurate records of all cargo movements within the terminal.
CFS OPERATIONS COODINATOR
AFRICAN INLAND CONTAINER DEPOT
DAR ES SALAAM
09.2017 - 09.2019
- Collaborate with clearing and forwarding agents, as well as shippers and customers, to ensure cargo shipments reach the port.
- Address employee issues as they arise before forwarding them to the human resources department.
- Perform a variety of clerical tasks, including filing, mail distribution, copying, answering communications, and processing all customer inquiries.
- Schedule and arrange trucks for port shunting of containers for various clients.
- Input and verify time records for hourly paid employees, maintaining familiarity with policies related to shift work, overtime, benefits, etc.
- Provide customer research support for cargo information using the SAP system and Excel, which includes managing the daily operation schedule.
- Assist in training new employees.
- Offer assistance with customer inquiries.
- Perform other assigned duties as needed.
OPERATION MANAGER
GULF CONCRETE &CEMENT PRODUCTS CO. LTD (GCCP)
DAR ES SALAAM
05.2016 - 09.2017
- Oversee and coordinate all aspects of the ready-mix concrete production process, including batching, mixing, and loading.
- Ensure adherence to production schedules and quality standards.
- Manage and optimize material usage to minimize costs.
- Implement and maintain quality control programs to ensure the production of high-quality concrete.
- Monitor and analyze concrete mix designs and test results.
- Address any quality issues or deviations promptly.
- Implement and enforce safety protocols and procedures throughout the plant.
- Conduct regular safety inspections and training for employees.
- Ensure compliance with all relevant safety regulations.
- Supervise, train, and evaluate plant personnel, including production workers, maintenance staff, and delivery personnel.
- Manage employee performance and address any issues or concerns.
- Manage the logistics of raw materials, including ordering, receiving, and storage.
- Oversee the maintenance and repair of plant equipment and vehicles.
- Plan and implement preventative maintenance programs.
- Ensure timely and efficient delivery of concrete to customers.
- Address customer inquiries and complaints promptly and professionally.
- Monitor and control operational costs, including labor, materials, and maintenance.
- Identify and implement cost-saving measures.
MARKETING MANAGER
GULF CONCRETE &CEMENT PRODUCTS CO. LTD (GCCP)
DAR ES SALAAM
04.2014 - 04.2016
- Prepare and schedule sales action plans and activities.
- Maintain a customer database and sales materials.
- Manage communication with clients through direct outreach.
- Present company products and negotiate payment terms.
- Create sales proposals and contracts.
- Keep records of sales activities and reports.
- Follow up and address sales inquiries to ensure customer satisfaction.
- Conduct market research to track competitors and market conditions.
- Prepare and present monthly and annual marketing reports to the management.
HOTEL DUTY MANAGER
HOLIDAY INNS HOTEL DAR ES SALAAM.
06.2012 - 09.2013
- Develop strategies to improve customer satisfaction levels.
- Enforce health and safety regulations throughout the premises.
- Handle customer complaints professionally while providing solutions promptly.
- Coordinate special events such as weddings, conferences, and conventions at the hotel.
- Supervise staff members during shifts to ensure tasks are completed efficiently.
- Prepare weekly staffing schedules based on occupancy levels and budget constraints.
- Develop and implement hotel policies and procedures.
- Train new hires on company policies, job duties, and workflows.
- Monitor and manage inventory levels of supplies and equipment necessary for day-to-day operations.
- Monitor and update guest room reservations, cancellations, and payments.
- Manage daily operations of all hotel departments including front desk, housekeeping, maintenance, and food and beverage services.
- Conduct regular staff meetings to communicate objectives, updates, and gather feedback.
SALESMAN
UJUZI BOOKS COMPANY LIMITED
DAR ES SALAAM
01.2010 - 02.2011
- Develop and maintain relationships with new and existing clients to increase sales revenue.
- Provide timely follow-up on inquiries from potential customers.
- Conduct regular sales meetings to review performance and strategize for achieving goals.
- Coordinate delivery schedules with logistics teams to ensure timely delivery of goods.
- Create promotional materials, including brochures, flyers, catalogs, and price lists.
- Negotiate prices and establish contracts to finalize sales agreements.
- Address customer questions and concerns regarding products and services with management.
- Educate customers on product features and technical details to emphasize benefits.
- Prepare monthly and annual reports.
SUB FACILITATOR
TRACE AFRICA
DAR ES SALAAM
01.2006 - 02.2007
- Assist the facilitator in preparing reports.
- Develop and implement training programs to increase participant knowledge and understanding of relevant topics.
- Support learners by providing additional guidance where necessary.
- Provide feedback on team performance, identifying areas for improvement.
- Enhance customer satisfaction ratings by resolving account issues efficiently.
- Maintain records of attendance, participation, and other relevant information.
- Facilitate workshops designed to help teams develop strategies for achieving organizational goals.
Education
DPILOMA IN MARKETING AND SALES MANAGEMENT -
COLLEGE OF BUSINESS EDUCATION
DAR ES SALAAM, TANZANIA11-2012
JITEGEMEE HIGH SCHOOL
DAR ES SALAAM, TANZANIA02-2009
MAKONGO SECONDARY SCHOOL
DAR ES SALAAM, TANZANIA10-2005
ST. ANDREWS PRIMARY SCHOOL
NDOLA ZAMBIA01-2001
MASAI BOYS PRIMARY SCHOOL
NAIROBI, KENYA01-1994
BACHELOR IN INTERNATIONAL MARKETING MANAGEMENT -
OPEN UNIVERSITY OF TANZANIA
TANZANIASkills
- Warehouse and yard operations and management
- Logistics and transport management
- Incident response
- Documentation management
- Environmental awareness
- Fluent in English and Swahili
- Terminal security and access control
- Tech-savvy
Timeline
TERMINAL OPERATIONS MANAGER
AILL/IMPALA COPPER TERMINAL
12.2021 - Current
CFS OPERATIONS COODINATOR
AFRICAN INLAND CONTAINER DEPOT
09.2017 - 09.2019
OPERATION MANAGER
GULF CONCRETE &CEMENT PRODUCTS CO. LTD (GCCP)
05.2016 - 09.2017
MARKETING MANAGER
GULF CONCRETE &CEMENT PRODUCTS CO. LTD (GCCP)
04.2014 - 04.2016
HOTEL DUTY MANAGER
HOLIDAY INNS HOTEL DAR ES SALAAM.
06.2012 - 09.2013
SALESMAN
UJUZI BOOKS COMPANY LIMITED
01.2010 - 02.2011
SUB FACILITATOR
TRACE AFRICA
01.2006 - 02.2007
DPILOMA IN MARKETING AND SALES MANAGEMENT -
COLLEGE OF BUSINESS EDUCATION
JITEGEMEE HIGH SCHOOL
MAKONGO SECONDARY SCHOOL
ST. ANDREWS PRIMARY SCHOOL
MASAI BOYS PRIMARY SCHOOL
BACHELOR IN INTERNATIONAL MARKETING MANAGEMENT -
OPEN UNIVERSITY OF TANZANIA
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