Khadija Omary Kitwana
Dar es Salaam,Tanzania
Summary
Versatile professional with expertise in health services management, clinical governance, and risk management. Proficient in Microsoft Office, web development, and strategic planning, with strong capabilities in patient assessment, report writing, and inventory management. Demonstrates exceptional communication proficiency, empathy, and stress management skills alongside a professional telephone manner. Adept at financial planning, billing procedures, and time-management to ensure operational efficiency. Committed to leveraging technical skills and compassionate care to drive excellence in healthcare delivery.
Organised and proactive, driven by commitment to delivering exceptional patient care and administrative support. Proficient in managing schedules and coordinating team activities, with strong communication and problem-solving skills. Prepared to make meaningful impact in management role.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Fast Track Clinic Coordinator
Aga Khan Hospital
Dar es Salaam
11.2023 - 02.2025
- Handle administrative tasks, appointment scheduling, inventory management, and communication
- Organize clerical workers who provide support and assistance to medical staff, patients, and their families
- Conduct staff-performance checks and maintain medical records
- Budget planning, supply management, and coordination of administrative activities in healthcare facilities
- Assist patients in medication and documentation
- Provide daily and monthly report of patients
- Alliance with insurance companies on patients benefits
Sales Coordinator
09.2022 - 07.2023
- Providing quotation and Proforma invoices to clients
- Purchase order tracking and processing coordinating with PPC and dispatch team for order status and dispatch
- Preparation of entire sales process (preparing sales invoices/ Dispatch of goods / follow up for timely delivery
- Taking feedback from client and reporting same to quality team
- Making daily report and share with team following up for material delivery status with party share all required documents to part as required
- Following up on daily DSR with sales team
- Give support to sales team in all areas
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Maintain ongoing competitor analysis and reports
- Respond to complaints from customers and give after sales support when requested
- Maintain MIS related marketing activities conducted in timely fashion
- Inform clients of unforeseen delays or problems decreased 10% of issues at work.
- Monitor team’s progress, identify shortcomings and propose improvements
- Assist in preparation and organizing of promotional material or events
- Ensure adherence to laws and policies
- Provide support to payments team as required and follow-up for payments, Admin duties, including printing, filing etc.
- Talking to customers regularly for new inquiries, understanding their requirement and order conversions
- Customer relationship management and provide one stop solution for inquiries by customers and sales team
- To carry out other duties dedicated by requirements of business
Cashier
Sigma Hair Limited
09.2020 - 08.2022
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
Monitoring and Evaluation Officer
Aga Khan Hospital
Dar es Salaam
09.2018 - 08.2019
- Ensure quality submission of reports to staff and finding partner
- Contribute to preparation of materials and proposal such as annual, quarterly and monthly reports
- Develop capacity building plan and identification of internal capacity needs of staff and volunteers
- Provide supervision for data entry of quantitative and qualitative data, clean data and conduct data analysis
- Participate and attend district and national events required
- To share ideas and best practices with other programmed partners, staff and stakeholders
- Design and coordinate implementation of appropriate training and support systems for staff to ensure quality implementation of monitoring and reporting tools
- Conduct data quality checks in field and ensure accuracy and completeness of assessment questionnaires
Administrative Officer
Aga Khan Hospital
Dar es Salaam
08.2018 - 08.2018
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making travel arrangements, such as booking flights, cars, and making hotel and reservations
- Screening phone calls and routing callers to appropriate party
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Greet and assist visitors
- Maintain polite and professional communication via phone, e-mail, and mail
Education
Masters of Arts - Leadership And Management
Mzumbe University
Dar Es Salaam 01.2019 - 01.2021
Bachelor of Arts - Community And Development Studies
Ardhi University
Dar Es Salaam 01.2014 - 01.2017
Advanced Certificate of Secondary Education (ACSE) -
Baobab Secondary School
Dar Es Salaam 01.2012 - 01.2014
Certificate of Secondary Education (CSE) - BUSINESS
Baobab Secondary School
Dar Es Salaam 01.2008 - 01.2011
Skills
- Microsoft Office
- Report Writing
- Data entry efficiency
- Risk Management
- Health services management
- Financial planning
- Communication proficiency
- Computer literacy
Certification
I Khadija Kitwana hereby certified that to the best of my knowledge and belief, the bio data correctly describe my qualification, my experience and myself.
Personal Information
- Date of birth: 07/10/95
- Gender: Female
- Nationality: Tanzanian
- Marital status: Single
- Religion: Muslim
Custom
- Reading books, magazines just to be informed and learn
- Listening to Music, watching TV and movies
- Swimming
- Drawing
Languages
English
Fluent
Swahili
Native
Affiliations
- Reading novels
- Gardening
Timeline
Fast Track Clinic Coordinator
Aga Khan Hospital
11.2023 - 02.2025
Sales Coordinator
09.2022 - 07.2023
Cashier
Sigma Hair Limited
09.2020 - 08.2022
Masters of Arts - Leadership And Management
Mzumbe University
01.2019 - 01.2021
Monitoring and Evaluation Officer
Aga Khan Hospital
09.2018 - 08.2019
Administrative Officer
Aga Khan Hospital
08.2018 - 08.2018
Bachelor of Arts - Community And Development Studies
Ardhi University
01.2014 - 01.2017
Advanced Certificate of Secondary Education (ACSE) -
Baobab Secondary School
01.2012 - 01.2014
Certificate of Secondary Education (CSE) - BUSINESS
Baobab Secondary School
01.2008 - 01.2011
I Khadija Kitwana hereby certified that to the best of my knowledge and belief, the bio data correctly describe my qualification, my experience and myself.
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