Kevin Tarimo
Dar Es Salaam
Summary
Tech-savvy professional with advanced training and experience in Information Technology. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Manager
Awesome Logistic Company Ltd.
Dar Es Salaam, Tanzania
01.2023 - 02.2024
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Implemented policies and procedures for effective management of IT resources.
Information Officer
Ed Tech
Dar Es Salaam, Tanzania
06.2022 - 01.2023
- Devised incisive workarounds and resolutions for IT-related problems.
- Set up local area networks and wide area networks.
- Resolved conflicts between different hardware components or software programs.
- Implemented backup procedures to ensure data integrity and availability.
Customer Care Operations
MIC Tigo Tanzania LTD.
Dar Es Salaam, Tanzania
04.2016 - 02.2018
- Educated customers on the features of new products or services being offered.
- Monitored trends in customer service requests across multiple channels.
- Assisted customers with product selection, order placement, and payment processing.
- Resolved customer complaints quickly and efficiently.
- Worked collaboratively with colleagues to resolve complex customer issues effectively.
- Troubleshot and resolved problems with programs and systems.
- Coordinated installation of updated computer programs and systems.
Education
Bachelor of Science - Bachelor of Computer Appications
Bangalore North University
India04-2022
Skills
- Customer Relationships
- Effective Communication
- IT Service Management
- Performance Optimization
- Web Development
- Network Security
- Network Administration
Certification
- Bachelor Degrees in Computer Applications
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Relationship Manager
Awesome Logistic Company Ltd.
01.2023 - 02.2024
Information Officer
Ed Tech
06.2022 - 01.2023
Customer Care Operations
MIC Tigo Tanzania LTD.
04.2016 - 02.2018
Bachelor of Science - Bachelor of Computer Appications
Bangalore North University
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