Kennedy MFOI
ARUSHA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Senior Guest Service Agent
LUX MARIJANI
ZANZIBAR
07.2024 - Current
- Managed diverse inquiries via calls and emails to ensure seamless customer interactions.
- Ensured clarity in presenting product and service-related data.
- Streamlined collaboration with internal teams to meet client requirements effectively.
- Delivered comprehensive service and product details to facilitate customer choices.
- Elevated customer contentment by quickly tackling problems and offering efficient solutions.
- Built meaningful customer connections by delivering tailored assistance.
- Recommended potential enhancements to customer accounts, including new services and upgrades.
- Resolved customer complaints promptly and efficiently.
- Handled special orders personally and via phone, consistently boosting monthly revenue.
- Performed routine follow-up calls with customers after issue resolution.
Senior Guest Service Agent
MORA ZANZIBAR
ZANZIBAR
01.2024 - 06.2024
- Handled client communications through calls, ensuring responses were provided and proper staff transferred.
- Executed transactions using cash registers, ensuring efficient billing process.
- Ensured guest satisfaction with genuine, enthusiastic, and friendly interactions.
- Delivered comprehensive training to team members on customer service protocols and best practices.
- Facilitated guest engagement through invitations to join promotional events and reward programs.
- Guided visitors effectively to points of interest in the area.
- Managed guest services including travel and restaurant arrangements.
- Operated switchboard systems to ensure seamless call management and connection.
Front Desk Guest Service Agent
EMERALD RESORT & SPA ZANZIBAR
ZANZIBAR
01.2023 - 06.2024
- Cooperated with team members for efficient operations at facility.
- Delivered efficient solutions to resolve consumer issues.
- Handled customer inquiries and complaints professionally.
- Handled payment processing for multiple corporate clients.
- Delivered personalized information to guests about hotel features, nearby points of interest, and available services.
- Oversaw seamless check-in and checkout processes through precise coordination of room allocations.
- Optimized call management by directing inquiries to appropriate departments with accuracy.
- Maintained key documents while producing regular status reports.
- Prepared guest bills and logged fees to their respective accounts.
Sales Officer
RAHA BEVERAGES CO.LTD
ARUSHA
01.2022 - 01.2023
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Conducted research on competitive products and services.
- Conducted market research and reported on competitors.
- Developed a comprehensive understanding of company products and services.
- Provided exceptional customer service throughout the entire sales process.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Resolved customer complaints regarding sales and service.
Education
Certificate - Data Analytics
COURSERA
ONLINE01-2025
BBA -
TUMAINI UNIVERSITY
DAR ES SALAAMST JOSEPH CATHEDRAL HIGH SCHOOL
DAR ES SALAAMSkills
- Foreign language fluency
- Cash handling experience
- Cross-functional coordination
- Complaint handling
- Time management expertise
- Strong leadership
- Decision-making capacity
- Exceptional communication
- Data inputting
- Customer service
- First aid training
- Reservation processing
- Guest orientation
Languages
English
First Language
French
Beginner
A1
Swahili
Advanced (C1)
C1
Websites
Affiliations
- Swimming
- Learning new Languages
- Reading
- Fitness and Wellness
- Adventure Sports
References
References available upon request.
Timeline
Senior Guest Service Agent
LUX MARIJANI
07.2024 - Current
Senior Guest Service Agent
MORA ZANZIBAR
01.2024 - 06.2024
Front Desk Guest Service Agent
EMERALD RESORT & SPA ZANZIBAR
01.2023 - 06.2024
Sales Officer
RAHA BEVERAGES CO.LTD
01.2022 - 01.2023
Certificate - Data Analytics
COURSERA
BBA -
TUMAINI UNIVERSITY
ST JOSEPH CATHEDRAL HIGH SCHOOL
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