Kelvin Mbaga
Arusha
Summary
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barman
The Willderness Collection Crater Edge
Arusha
06.2024 - Current
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Invented new recipes for signature drinks in accordance with customer feedback.
- Kept track of stock levels and ordered supplies as needed.
- Checked identification to ensure that patrons were of legal drinking age.
- Assisted in setting up buffets for special events.
- Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
- Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
- Ensured that all beverages served were of the highest quality standards.
- Educated customers on different types of beer or wine available at the bar.
- Monitored guests' consumption of alcohol to prevent over-intoxication.
- Conducted regular inventory checks to verify product availability.
- Attended training sessions related to alcoholic beverage laws and responsible service practices.
- Stocked bar with beer, wine, liquor and related supplies.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
BARMAN/Food Waiter
KIBO PALACE HOTEL
03.2022 - 06.2024
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Invented new recipes for signature drinks in accordance with customer feedback.
- Kept track of stock levels and ordered supplies as needed.
- Checked identification to ensure that patrons were of legal drinking age.
- Assisted in setting up buffets for special events.
- Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Stocked shelves with beer, wine, spirits, juices, sodas, garnishes, straws.
- Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
- Ensured that all beverages served were of the highest quality standards.
- Organized promotional activities such as happy hours and karaoke nights to attract more customers to the bar.
- Resolved any customer complaints or disputes quickly and professionally.
- Created attractive drink displays for special occasions.
- Conducted regular inventory checks to verify product availability.
- Stocked bar with beer, wine, liquor and related supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
BARMAN/Restaurant Waiter Field
Mount Meru Hotel
Arusha
09.2020 - 05.2021
- Cleaning restaurant and bar facilities, welcoming guests, taking orders, using Micros point of sale system, handling customer complaints, stocking, preparation of bar sales summary, making cocktails and mocktails, making tea and coffee, taking reservations, handling incoming and outgoing calls
- Provided assistance to staff in the daily operations of the organization.
- Prepared cocktails and other drinks according to customers' requests.
- Maintained a clean and organized bar area, including the washing of glassware.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Field Attachment
Four Point by Sheraton
07.2019 - 10.2019
- Housekeeping and Laundry Department - Cleaning guest rooms, cleaning guest garments, cleaning public areas like toilets, reception areas, conference room, laundry chemicals, linen store
- Food and Beverage Service Restaurant - Setting up tables, crumbing down, serving food, setting up a la carters and tables d’hote menu, making mise en place, welcoming guests, explaining other facilities in Four Point by Sheraton, serving guests, explaining menu, cashiering, solving complaints, knowledge of different dishes, knowledge of cutlery and crockery, knowledge of service to customers, knowledge of carrying plates
- Food Beverage and Service Bar Department - Knowledge of glass, knowledge of different drinks, serving wine to guests, making cocktails and mocktails, serving whisky, serving rum, serving liqueurs, serving aperitifs, serving gin to customers, serving vodka, carrying bottles and glass, welcoming guests at the bar, pleasing guests at the hotel, serving non-alcoholic drinks, making stock
- Food Production Kitchen - Preparing courses starters like soups, Chinese chicken wings, salads, fruits salads, preparation of main courses like spaghetti Arabiata, spaghetti bolognaise, marinated grilled t-bone steak, grilled pork chops, chicken noodle, preparation of course of dessert like coffee, milk, fruits salads, and cake
- Swept and mopped floors in the kitchen area.
- Operated dishwashing machine to wash dishes, glasses, silverware and pots and pans.
- Assisted cooks with basic tasks such as chopping vegetables or preparing salads.
- Emptied garbage cans throughout the kitchen area.
- Assisted chefs in loading and unloading supplies from delivery trucks when needed.
- Transported dirty dishes from dining room to dishwashing area for cleaning.
- Stored clean dishes, glassware and flatware in appropriate places after washing them.
- Followed health safety guidelines while performing duties within the kitchen environment.
- Reported any maintenance issues or broken equipment to supervisor immediately.
Education
Some College (No Degree) - Technician Certificate In Food And Beverage
National College of Tourism Arusha Campus
Arusha,TanzaniaKiranyi Secondary School
Skills
- Good communication skills
- Customer service skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
- Coffee expertise
- Fluent in English
- Fluent in swahili
- Espresso machine operation
- POS Systems
Accomplishments
- Managed to develop self-confidence.
- Managed to understand Hotel industry.
- Managing to solve customer complaints.
- The knowledge of transferred to him to exhibit high level of expertise.
- Managed to explain other facilities in hotel
Personal Information
- Place of Birth: Arusha
- Date of Birth: 06/06/99
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
Languages
- English, Excellent, Excellent, Excellent
- French, Good, Good, Good
- Swahili, Excellent, Excellent, Excellent
References
- Mr. Dawson Kyungai (Tutor), National College of Tourism - Arusha, P.O. Box 6127, Arusha, 0743 113 357
- Mr. Baraka Rooney, Four Points By Sheraton Arusha, P.O. Box 88, Arusha, 0712 334044
- Mr. Richard Makori, Mount Meru Hotel, P.O. Box 2673, Arusha, 0787156775
- Mr. Jimmy Owenya (Supervisor), Kibo Palace Hotel, P.O.Box 2523, Arusha, +255628953836
- Mr. Godson skalolo [ Head barman],The willderness Crater edge, 0765041415 arusha
Disclaimer
22/09/2024 ...
Languages
Swahili
First Language
French
Beginner
A1
English
Elementary (A2)
A2
Certification
-Certificate of best employee of the month july 2024
-Certificate of best student in 2019
-Certificate of food and wine pairing training for three moth
Timeline
Barman
The Willderness Collection Crater Edge
06.2024 - Current
BARMAN/Food Waiter
KIBO PALACE HOTEL
03.2022 - 06.2024
BARMAN/Restaurant Waiter Field
Mount Meru Hotel
09.2020 - 05.2021
Field Attachment
Four Point by Sheraton
07.2019 - 10.2019
Some College (No Degree) - Technician Certificate In Food And Beverage
National College of Tourism Arusha Campus
Kiranyi Secondary School
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