Kelvin Isaac
Arusha
Summary
Offering strong interpersonal and communication skills with solid foundation in problem-solving and customer interaction. Knowledgeable about handling customer inquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop listening, empathy, and multitasking skills.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer service executive
Sunking Tanzania
Arusha
08.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Developed strong product knowledge, customers appreciated the extra information.
- Handled high volume calls whilst maintaining professionalism and composure.
IT Assistant
Ipsos Tanzania
Dar es salaam
08.2021 - 04.2022
- Set up and configured system user hardware and software applications
- Supported IT manager with department administrative duties and clerical tasks
- Recommended changes to improve systems and network configurations
- Kept software patched and licenses up to date
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Upgraded laptops/desktops, improving speed and performance
- Supported employees with advanced troubleshooting on helpdesk tickets
- Backed up data each evening, helping alleviate lost information following malware incident
Sales personnel
H&I General Store
Arusha
08.2020 - 08.2021
- Collaborated with fellow sales team members to achieve business targets
- Helped large number of customers per day by responding to inquiries and locating products
Education
Bachelor of Science - Information Systems Management
Ardhi University
Skills
- Inventory control procedures
- Excellent skills in Microsoft applications
- Retail loss prevention
- Cash handling accuracy
- Superb time management
- Customer- and service-oriented
- Team player mentality
- Reading comprehension skills
- Excellent Verbal/written communication skills
- Outgoing personality
- Driving (class C Driving License)
- Public speaking
- Data Entry
- Order processing
- Telephone etiquette
- Inventory control systems
Timeline
Customer service executive
Sunking Tanzania
08.2022 - Current
IT Assistant
Ipsos Tanzania
08.2021 - 04.2022
Sales personnel
H&I General Store
08.2020 - 08.2021
Bachelor of Science - Information Systems Management
Ardhi University
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