KELVIN CHARLES
Dar es Salaam,Tanzania
Summary
Driven Marketing and Public Relations Officer, adept at strategic communication and campaign management. Proficient in media relations and brand positioning, With leadership and project management skills. Focused on developing innovative strategies to boost brand awareness and drive customer engagement. Skilled in leveraging digital platforms and data analytics to create impactful campaigns.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work history
Customer relations officer
Tanesco Kigamboni
Dar es Salaam, Dar es Salaam Region
2024.10 - Current
- Worked closely with internal teams to deliver consistent quality service across all channels.
- Regularly updated knowledge on company products and services for effective customer guidance.
- Participated in regular training sessions to stay abreast of industry developments.
- Delivered high-quality service, resulting in positive feedback from customers.
Customer service representative
EROLINK TANZANIA LIMITED
Dar es Salaam, Dar es Salaam Region
2022.07 - 2024.09
- Performed data entry tasks to keep records up-to-date and organised.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated positive customer experiences with attentive service.
- Documented all phone interactions for record keeping and quality control purposes.
Sales and marketing representatives
Mwanza city council (Trade department)
Mwanza
2020.08 - 2020.11
- To write the reports and News
- Involved in preparing, and training of events management and public activities
- To accept customer calling and responds to their questions
Marketing assistant
Wise Vision (T) Limited
Dar es Salaam, Dar es Salaam Region
2019.08 - 2019.11
- Created new promotional projects for the company that maximized the scope in marketing
- Conducted marketing research and invented some new methods in digital marketing.
- Prepared detailed market research reports, aiding strategic planning.
- Participated in creative brainstorming sessions, generating innovative campaign ideas.
Education
Bachelor Degree - Marketing And Public Relation
St.Augustine university of Tanzania (SAUT)
Mwanza, Tanzania 2018.11 - 2021.12
A-Levels - Advanced Level Education
Shambalai Secondary School
Tanga, Tanzania 2016.07 - 2018.05
Certificate - Secondary Education
Lwandai Secondary School
Tanga, Tanzania 2012.01 - 2015.09
Certificate - Primary Education
Hohen Primary School
Tanga,Tanzania 2006.01 - 2011.11
Skills
- Microsoft office; MS Word, MS Excel, Power Point, MS Access
- Graphic design software's
- Digital marketing
- Influencing and persuasion
- Press communications
- Marketing team supervision
- Behavioural analytics
- Strategic planning
LANGUAGE COMPETENCE
English: Speaking - Very Good, Reading - Excellent, Writing - Excellent
Swahili: Speaking - Excellent, Reading - Excellent, Writing - Excellent
REFEREES
- Grace, Phillip Mzengi, Medical doctor, gmzengi@hotmail.com, +255 754 886 834, +255 715 886 834, C.E.O Grace Arts and Craft, Ilazo Extension, Dodoma
- Fridah, Filipho Mzengi, Accountant, Frimzengi@gmail.com, +255 784 507 155, +255 652 507 155, VUGA PRESS PUBLISHERS, Vuga road, Lushoto TANGA
HOBBIES AND INTERESTS
Graphics hobbiest & Material designing, Sports and game. Making followups to different Experts to learn new ideas.
Timeline
Customer relations officer
Tanesco Kigamboni
2024.10 - Current
Customer service representative
EROLINK TANZANIA LIMITED
2022.07 - 2024.09
Sales and marketing representatives
Mwanza city council (Trade department)
2020.08 - 2020.11
Marketing assistant
Wise Vision (T) Limited
2019.08 - 2019.11
Bachelor Degree - Marketing And Public Relation
St.Augustine university of Tanzania (SAUT)
2018.11 - 2021.12
A-Levels - Advanced Level Education
Shambalai Secondary School
2016.07 - 2018.05
Certificate - Secondary Education
Lwandai Secondary School
2012.01 - 2015.09
Certificate - Primary Education
Hohen Primary School
2006.01 - 2011.11