Kelvin Bonith Zilikundi
Arusha
Summary
A versatile Tour Operator with proven expertise in designing and delivering seamless safari and cultural experiences across Tanzania.
Skilled in client communication, itinerary planning, and operational management, with strong proficiency in sales and digital platforms like SafariBookings, TripAdvisor, and social media to drive visibility and bookings. Creative in photography enhancing marketing and guest engagement with authentic visuals.
Recognized for leadership, flexibility, and cultural awareness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Operator Manager
MERU SLOPES TOURS AND SAFARI LIMITED
Arusha
08.2023 - Current
- Designed and managed customized safari itineraries across Tanzania, ensuring seamless logistics, and unforgettable guest experiences.
- Led client communications with international travelers, providing warm, persuasive, and tailored support from inquiry to post-trip follow-up.
- Coordinated with lodges, camps, and transport providers to secure availability and negotiate favorable terms for guests.
- Oversaw sales operations, consistently achieving growth targets, and building long-term partnerships with agencies worldwide.
- Trained and mentored staff in client service excellence, cultural sensitivity, and proactive problem-solving.
- Managed client bookings and provided exceptional customer service support.
- Collaborated with local guides to ensure seamless tour operations.
- Developed promotional materials to attract new clients and enhance visibility.
- Researched and recommended new destinations based on market trends.
- Maintained accurate records of bookings, payments, and client feedback.
- Participated in team meetings to discuss improvements in tour offerings.
- Monitored weather conditions in destinations and adjusted itineraries accordingly when necessary.
- Developed guest relationships to achieve high level of satisfaction.
- Responded promptly to customer inquiries via phone or email.
- Prepared detailed financial statements outlining income generated from tour operations.
Tour Consultant
Freelencer
Arusha
07.2021 - 07.2023
- Organized and managed sales platforms such as SafariBookings, TripAdvisor, and company websites, ensuring accurate and appealing tour package listings.
- Supported multiple tour companies in business growth strategies, improving visibility and client acquisition.
- Developed and maintained online presence, including website content updates and digital marketing campaigns.
- Facilitated group sales through social media (e.g., Facebook), successfully connecting tourists to join shared safari departures.
- Advised on customer communication practices to enhance trust, clarity, and conversion rates.
- Provided flexible freelance services including itinerary design, booking management, and partnership outreach.
Tour Guide
Lake Manyara National park
Manyara
07.2022 - 12.2022
- Guided visitors through Lake Manyara National Park's diverse ecosystems and wildlife.
- Provided safety briefings and ensured adherence to park regulations during tours.
Tour Guide
Arusha Declaration Museum
Arusha
07.2021 - 11.2021
- Guided diverse groups through exhibits, enhancing visitor engagement and understanding.
- Explained historical context and significance of artifacts to enrich visitor experience.
- Developed and delivered informative tours tailored to various audience interests.
Education
Bachelor of Science - Tourism And Hospitality Management
St. Augustin University of Tanzania
Arusha Campus12-2023
High School Diploma -
Amani Abeid Karume High School
Kondoa, Dodoma05-2020
Associate of Science - Science Subject
Nyakamwaga Secondary School
Geita11-2017
Pambalu Primary School
Sengerema, Mwanza09-2013
Skills
- Custom itinerary design
- Client communications
- Booking management
- Destination research
- digital marketing
- sales strategies
- booking systems
- Operations management
- Digital photography
- Photo editing
- Wildlife identification
- Basic math
- Computer operation
- Market analysis
- Negotiation skills
- Leadership skills
- Sales team training
Languages
English
Intermediate (B1)
B1
French
Beginner
A1
Spanish
Beginner
A1
Certification
Bachelor's Degree Certificate.
Accomplishments
Best Student in Physics Subject-Secondary Education
References
References available upon request.
Timeline
Tour Operator Manager
MERU SLOPES TOURS AND SAFARI LIMITED
08.2023 - Current
Tour Guide
Lake Manyara National park
07.2022 - 12.2022
Tour Consultant
Freelencer
07.2021 - 07.2023
Tour Guide
Arusha Declaration Museum
07.2021 - 11.2021
Bachelor of Science - Tourism And Hospitality Management
St. Augustin University of Tanzania
High School Diploma -
Amani Abeid Karume High School
Associate of Science - Science Subject
Nyakamwaga Secondary School
Pambalu Primary School