Kelvin Bishangwayo
Dar es Salaam,Tanzania
Summary
Results-oriented sales and marketing manager with extensive experience in leading teams and executing strategic campaigns that drive revenue growth. Expertise in customer relationship management, team leadership, and project oversight. Achieved significant success by supporting a TZS 30+ billion product inventory through targeted marketing initiatives and effective team performance management.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Regional Project Lead
Dar Ceramica Centre (2001) Ltd
Dar Es Salaam, Dar Es Salaam Region
12.2019 - 06.2026
- Collaborated with government stakeholders to secure project agreements. project stakeholders to close deals.
- Led monthly budget planning and reporting to align financial resources with project objectives.
- Analyse competitor strategies and adapt marketing plans.
- Consistently achieve or exceed monthly team targets.
- Deliver exceptional customer service and post-sales support.
- Conduct training sessions and team-building events.
- Managed inventory levels to ensure availability of products. and daily reporting.
- Delegated tasks efficiently; enhanced overall team productivity.
- Led team meetings, improved collaboration amongst team members.
Retail Store Manager
Allied Mobile Communications Ltd / Vodacom Tanzania
Dar Es Salaam, Tanzania
10.2017 - 11.2019
- Oversaw daily store operations and led team performance initiatives.
- Enforced compliance with company policies and procedures to maintain operational standards.
- Monitored stock availability and inventory control.
- Managed cash reconciliation and deposits.
- Conducted structured training sessions for team development.
- Increased customer satisfaction by implementing effective staff training programmes.
- Implemented innovative marketing campaigns to attract new customers.
- Addressed customer complaints promptly, leading to higher retention rates.
Customer Care Executive
Start My Safari
Dar Es Salaam, Tanzania
07.2016 - 01.2017
- Delivered travel-related support and conducted welcome calls to enhance customer experience.
- Managed online bookings and facilitated effective customer communication.
- Compiled and updated ticket and call reports to track service performance.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
Sales Officer
Chang Qing International Ltd
Dar Es Salaam, Tanzania
01.2016 - 07.2016
- Promoted CQ gas products, acquiring new customers and expanding market presence.
- Rekindled business relationships with inactive customers, enhancing customer retention.
- Submitted daily sales reports and provided market feedback to inform strategy.
- Increased customer engagement by delivering high-quality product demonstrations.
Customer Care Team Leader
Erolink / Vodacom Tanzania
Dar Es Salaam, Tanzania
02.2012 - 03.2015
- Led customer support team, ensuring high service quality and customer satisfaction.
- Conducted training sessions for team members to enhance skills and knowledge, contributing to improved team performance.
- Enforced discipline among team members, fostering productive work environment and adherence to performance metrics.
- Improved customer satisfaction by implementing effective feedback systems.
Education
Bachelor of Arts - International Relations
University of Dodoma
Dodoma,Tanzania 01.2008 - 01.2011
Advanced Certificate of Secondary Education -
Newman High School
Kigoma 01.2006 - 01.2008
Certificate of Secondary Education - Certificate of Secondary Education
Rulenge Secondary School
Kagera 01.2002 - 01.2005
Primary Education Certificate -
Tumaini Primary School
Bukoba 01.1994 - 01.2001
Skills
- Strategic Sales & Marketing
- Project Leadership & Team Management
- Customer Relationship Management (CRM)
- Inventory & Budget Planning
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
- Certificate of Sociology Organization – University of Dodoma (2011)
- Open Mind Tanzania Certificate – University of Dar es Salaam (2012)
- Seminars: Labour Laws, Time Management, Proposal Writing, Result-Based Management, Monitoring & Evaluation
Languages
Swahili – Native
Beginner
English – Proficient (Listening, Reading, Speaking, and Writing)
Advanced
References
- Cosmas, Patrick, Country Manager, +255 767 094 080, Tiles&Carpet Centre
- Daudi, Kitua, Retail Manager, +255 757 393 937, East Africa Fruits
- Said, Ndomondo, Paloma Store Manager, +255 754 711 317, Vodacom Tanzania
Strengths
- Self-motivated and result-oriented
- Creative and adaptable in dynamic environments
- Strong interpersonal skills
- Ability to work independently and under pressure
Timeline
Regional Project Lead
Dar Ceramica Centre (2001) Ltd
12.2019 - 06.2026
Retail Store Manager
Allied Mobile Communications Ltd / Vodacom Tanzania
10.2017 - 11.2019
Customer Care Executive
Start My Safari
07.2016 - 01.2017
Sales Officer
Chang Qing International Ltd
01.2016 - 07.2016
Customer Care Team Leader
Erolink / Vodacom Tanzania
02.2012 - 03.2015
Bachelor of Arts - International Relations
University of Dodoma
01.2008 - 01.2011
Advanced Certificate of Secondary Education -
Newman High School
01.2006 - 01.2008
Certificate of Secondary Education - Certificate of Secondary Education
Rulenge Secondary School
01.2002 - 01.2005
Primary Education Certificate -
Tumaini Primary School
01.1994 - 01.2001