Kedrick Mgashe
Dar es Salaam
Summary
I am a qualified IT technician skilled in hardware installation, software design, Slot machine repair, and technical support. Excelled in maintaining and troubleshooting office equipment to significantly enhance operational efficiency. Demonstrating exceptional technical and communication skills, ensuring seamless team collaboration, and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT and Slot Machines Technician
Princess Leisure (T) Ltd
Dar es Salaam, Tanzania
06.2023 - 06.2025
- Maintained office computers, networks, and mobile devices.
- Cross-checking the functionality of the slot machines in terms of power and internet on a daily basis.
- Cross-checking the functionality of the printer and bill acceptor in terms of power and connectivity on a daily basis.
- Repair of damaged equipment, such as slot machine boards, printers, bill acceptors, accounting machines, calculators, and cooling fans.
- Troubleshooting and fixing the internet connection whenever necessary.
- Timely communication to fellow team members and supervisors for inputs and guidance.
- Servicing of slot machines in accordance with the schedule.
- Providing effective support to customers by resolving technical problems, and ensuring a smooth user experience.
Education
Technical Certificate - Information And Communication Technology
Zoom Polytechnic Institute
Kagera, Tanzania06-2021
Skills
- Equipment maintenance
- Network troubleshooting
- Technical support
- System diagnostics
- Slot machine servicing
- Customer service
- Equipment Repair
- Installation and repair
Languages
Swahili
First Language
English
Advanced (C1)
C1
Certification
- Collage certificates
Affiliations
- I am a well rounded individual who balances academics, personal growth and community involvement. I stay committed to my work, maintain my physical and mental well being and actively participate in volunteer and social activities This balance helps me grow both professionally and personally
Timeline
IT and Slot Machines Technician
Princess Leisure (T) Ltd
06.2023 - 06.2025
Technical Certificate - Information And Communication Technology
Zoom Polytechnic Institute
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