Receptionist
Kwanza International School
Hi, I’m
Karma Alnoor
Dar Es Salaam
Summary
Dynamic and detail-oriented Receptionist with a proven track record at Kwanza International School, excelling in customer relations and administrative support. Leveraged organization and data entry skills to improve appointment scheduling by 20%, enhancing client satisfaction. Expert in managing confidential information, demonstrating exceptional discretion and office management capabilities.
Work History
Kwanza International School
Receptionist
Job overview
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Tanzania Public Service College Dar Es Salaam Tanzania
Diploma In Secretarial Studies from Secretarial Studies
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- File management
- Administrative support
- Mail handling
- Document management
- Calendar management
- Documentation and reporting
- Typing speed
- Office management
- Information protection
- Document control
Languages
Swahili and English
Intermediate (B1)
Timeline
Tanzania Public Service College
Diploma In Secretarial Studies from Secretarial Studies
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